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4.3 out of 5

"Aircondition did not work proper to the adjustment " More

By a verified traveller on Sun 16 Jun 2019

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King Guest Room Nanhai Wing

Bed Count 1 King Bed Maximum Occupancy 2 Max
€144* Per night/room 9 Sep - 10 Sep

King Guest Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Twin Executive Room With Lounge Access

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

King Executive Corner With Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

King One Bedroom Suite With Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Twin Deluxe Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Hilton Shenzhen Shekou Nanhai. During your stay, you'll be connected to a shopping centre and just a quick walk from Shenzhen Bay. You'll find features such as free WiFi in public areas, free valet parking and a free ferry terminal shuttle.

  • Free Wi-Fi in some public areas
  • Free valet parking and self-parking
  • Enjoy a bite to eat at OPEN, a buffet restaurant with a beachfront location
  • Full breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Treat yourself to facials, body scrubs or massages at I Spa
  • Services include a free kids' club, a lifeguard on site and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a 24-hour gym and a steam room
  • Guests really like the accommodation for the comfy beds and overall comfort
  • Steps from Sea World Culture and Art Center and 10 minutes on foot from Shekou Ferry Terminal
  • Free ferry terminal shuttle service

Hilton Shenzhen Shekou Nanhai ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Shenzhen Shekou Nanhai

Everyone (1) Business (1)
4 out of 5
Aircondition did not work proper to the adjustment

Posted by on 16 Jun 2019

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Comment from Hotel Management

17 Jun 2019 by Hilton Shenzhen Shekou Nanhai

Dear guest, thank you for choosing to stay at Hilton Shenzhen Shekou Nanhai and reviewing the hotel. Hilton Shenzhen Shekou Nanhai offering stunning views of Shenzhen Bay ,houses two adjoining buildings and enjoys close proximity to Shekou Cruise Centre, which conveniently connects to Hong Kong, Macau and Zhuhai. It's very encouraging and we will share your compliments with our team members. We are honored to provide the best service to every guest to make their journey in Shenzhen extraordinary. Thanks again! Look forward to seeing you soon!

4 out of 5
everything is fine, location is nice, staff very kind, breakfast is fine, byside room air very dry

Posted by on 5 Mar 2017

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Comment from Hotel Management

20 Mar 2017 by Linda Li

Dear Guest, Greeting from Hilton Shenzhen Shekou Nanhai. Thank you for staying at the Hilton Shenzhen Shekou Nanhai on your recent holiday and taking the time to write down you experience. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. Hilton Worldwide and all of us at the Hilton Shenzhen Shekou Nanhai take pride in providing our guests with the highest standards in hospitality. We look forward to hearing our guests' comments in order that we may maintain and improve our services and facilities. We appreciate your patronage and look forward to welcoming you back at your next stay in Shenzhen Shekou.

5 out of 5

Fantastic business hotel

Just great service fantastic staff, the staff will go out of their way to help. Great experience.

Posted by on 31 Dec 2014

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Renovations + Closures

The following facilities will be closed during November, December, January, February and March:

  • One of the swimming pools

Property Features

Hilton Shenzhen Shekou Nanhai offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and an indoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 24 meeting rooms available. A seasonal outdoor pool, a 24-hour health club, and a steam room are also featured at the luxury Hilton Shenzhen Shekou Nanhai. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. A complete renovation of Hilton Shenzhen Shekou Nanhai was completed in July 2017. This 5-star Shenzhen hotel is smoke free.

  • 541 guestrooms or units
  • 16 levels
  • Built in 2013
  • Deli
  • Kid's club (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 2
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge) , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Metro station: Sea World Station (0.6 km / 0.4 mi)
  • Property shuttles: Free ferry terminal shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hilton Shenzhen Shekou Nanhai offers 541 shared accommodations with air conditioning, minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 46-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, slippers, complimentary toiletries and hairdryers. This Shenzhen hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Accommodation is shared
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Separate bath and shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Children's slippers

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.

OPEN – This beachfront buffet restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.

Kitchencraft – Overlooking the garden, this restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

Suixuan – This restaurant serves lunch and dinner. Open daily.

Eden Garden – This cocktail bar is located on the beach. Guests can enjoy drinks at the bar. Open daily.

Lobby Lounge – This beachfront restaurant only serves light fare. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor tennis court and a 24-hour health club are featured at the hotel. 2 outdoor swimming pools are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Basketball on site
  • Playground on site
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Mountain climbing nearby

Spa Services

I Spa has 7 treatment rooms, including rooms for couples. Services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchairs available on site
  • In-room accessibility
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the ferry terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. At check-in, guests must provide a negative COVID-19 test result. The negative COVID-19 test result requirement applies to all guests aged 1 and over, and the test must have been administered no more than 72 hours prior to check-in.

Guests may be subject to health screenings for COVID-19 at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Hilton Shenzhen Shekou Nanhai offers transfers from the ferry terminal and airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 268.0 per stay.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Hilton Shenzhen Shekou Nanhai

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-out is available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. At check-in, guests must provide a negative COVID-19 test result. The negative COVID-19 test result requirement applies to all guests aged 1 and over, and the test must have been administered no more than 72 hours prior to check-in. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Security system
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Noise-free rooms not guaranteed
  • Guests must provide health documentation
  • Guests must provide a negative COVID-19 test result
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours
  • Minimum age for negative COVID-19 test result requirement: 1
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free: Maximum age 5
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CNY 193.2 and CNY 193.2 for adults, and CNY 0 and CNY 193.2 for children (approximately)
  • Fee for in-room wireless Internet: CNY 40 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: CNY 40 per 24-hour period (rates may vary)
  • Airport shuttle fee: CNY 600 per vehicle (one way)
  • Rollaway bed fee: CNY 268.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Nanhai
  • Hilton Nanhai Hotel
  • Hilton Nanhai Hotel Shenzhen Shekou
  • Hilton Shenzhen Shekou
  • Hilton Shenzhen Shekou Nanhai
  • Shenzhen Shekou Hilton
  • Hilton Shenzhen Shekou Nanhai Hotel
  • Hilton Shenzhen Shekou Nanhai Hotel
  • Hilton Shenzhen Shekou Nanhai Shenzhen
  • Hilton Shenzhen Shekou Nanhai Hotel Shenzhen

You should know

  • The seasonal pool will open in April and close in November.
  • Pool access available from 6:00 AM to 11:00 PM
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

For the benefit of our customers, we have provided a rating based on our ratings system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.