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Side Crown Serenity Ultra All Inclusive

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Photo gallery for Side Crown Serenity Ultra All Inclusive

A hotel with a large pool area, multiple dining options, and a prominent building with domed roofs.
Property video
A multi-story hotel with a central courtyard, balconies, and a dining area with outdoor seating.
A hotel with a central courtyard, a covered walkway, and a large building with multiple balconies and a dome.
A buffet with various food items and a decorative horse statue.

Reviews

5.8 out of 10

Popular amenities

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Restaurant

Explore the area

View in a map
Sancak Mah.47.Sok.27.Cadde, 1/1, Manavgat, Antalya Region, 07600
  • Place, Side West Beach
    ‪12 min walk‬
  • Place, Aquapark
    ‪3 min drive‬
  • Place, Süral Shopping Center
    ‪3 min drive‬
  • Airport, Antalya (AYT-Antalya Intl.)
    ‪56 min drive‬

Room options

View all photos for Standard Room

A hotel room with a bed, a desk, a chair, a television, and a window with curtains.

Standard Room

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Economy Room

A hotel room with two beds, a TV, a desk, and a chair.

Economy Room

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

A hotel room with two beds, a dining table, a fruit bowl, and a small side table.

Family Room

  • Garden view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Large Single Beds

View all photos for Standard Room, Pool View

A hotel room with a bed, a desk, a chair, a television, and a window with curtains.

Standard Room, Pool View

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Bed

View all photos for Family Quadruple Room

A hotel room with two beds, a dining table, a fruit bowl, and a small side table.

Family Quadruple Room

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Large Single Beds

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About this property

Side Crown Serenity Ultra All Inclusive

Spend the day catching some rays at Side Crown Serenity Ultra All Inclusive's private sand beach, relaxing by one of the hotel's 2 outdoor swimming pools, or pampering yourself at the full-service spa.
Side Crown Serenity Ultra All Inclusive offers 346 air-conditioned accommodations with free minibar items and complimentary bottled water. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include showers, slippers, and hair dryers. In-room wireless Internet access is available for a surcharge. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include hot stone massages and body treatments. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
During your stay at Side Crown Serenity Ultra All Inclusive, you'll be within walking distance of Side West Beach. Features include free breakfast and a free beach shuttle, plus 2 outdoor pools.
  • Free buffet breakfast served daily
  • Drinking and dining options include a coffee shop, a restaurant, a beach bar, and 2 poolside bars
  • WiFi for a fee
  • Splash around at the waterslide or swim in the indoor and 2 outdoor pools
  • Indulge with body treatments, massages, or hydrotherapy at the spa
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a private beach, a gym, and a steam room
  • 11 minutes by foot from Side West Beach and a 3-minute drive from Süral Shopping Center
  • Free beach shuttle service
Side Crown Serenity Ultra All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Side Crown Serenity Ultra All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar, and a bar/lounge. WiFi and wired Internet are available in public spaces for a fee. This all-inclusive hotel also offers a complimentary children's club, a children's pool, and a steam room.

Smoking is allowed in designated areas at this 5-star Manavgat hotel.

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.
Serenity - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
Hanedan - This restaurant specializes in Turkish cuisine and serves dinner only. Reservations are required. Open daily.
Apollon - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Serenita - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Patisserie Crown - This café serves light fare only. Open daily.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Other inclusions

Transportation to offsite activities

Property amenities

Internet

  • Available in all rooms: WiFi (EUR 2 per day)
  • Available in some public areas: WiFi (EUR 2 per day); wired internet (surcharge)

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Apollon
  • Hanedan
  • Patisserie Crown
  • Serenita
  • Serenity

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Conference centre (8,934 square foot of space)

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the boardwalk/promenade
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Couples treatment rooms
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Sauna
  • Steam room
  • Turkish bath

Accessibility

  • No lift

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 1 to March 31:
  • Bar/Lounge
  • Beach
  • Children's club
  • Dining venue(s)
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Parking area
  • Sauna
  • Spa
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Side Crown Serenity Ultra All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 13 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: EUR 2 per day (rates may vary)
  • Fee for wireless internet in public areas: EUR 2 per day (rates may vary)
  • Fee for wired internet in public areas: EUR 2 per day (rates may vary)
  • Airport shuttle fee: EUR 80 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Side Crown Serenity Ultra All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 13309
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 13 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Crown Serenity All Inclusive
Crown Serenity All Inclusive Hotel
Side Crown Serenity All Inclusive
Side Crown Serenity All Inclusive Hotel
Side Crown Serenity Resort
Crown Serenity Resort
Side Crown Serenity
Crown Serenity
Crown Serenity All Inclusive All-inclusive property
Side Crown Serenity All-inclusive property
Crown Serenity All-inclusive property
Side Crown Serenity – All Inclusive
Side Crown Serenity Hotel
Crown Serenity Hotel
Side Crown Serenity All-inclusive property
Crown Serenity All-inclusive property
Crown Serenity
All-inclusive property Side Crown Serenity Side
Side Side Crown Serenity All-inclusive property
All-inclusive property Side Crown Serenity
Side Crown Serenity Side
Side Crown Serenity – All Inclusive
Side Crown Serenity All Inclusive
Side Crown Serenity Inclusive
Side Crown Serenity
Side Crown Serenity Ultra All Inclusive Hotel
Side Crown Serenity Ultra All Inclusive Manavgat
Side Crown Serenity Ultra All Inclusive Hotel Manavgat

Side Crown Serenity Ultra All Inclusive Reviews

Reviews

5.8
Rating 10 - Excellent. 6 out of 38 reviews
Rating 8 - Good. 8 out of 38 reviews
Rating 6 - Okay. 7 out of 38 reviews
Rating 4 - Poor. 10 out of 38 reviews
Rating 2 - Terrible. 7 out of 38 reviews

5.8/10

Cleanliness

5.8/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Tracey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was terrible! Holes in the walls and ceilings. Run down building. Staff looked miserable being there. Floor and room plan were confusing. Changed hotels after 1 and a half days. Didn’t get any compensation but that was okay just to get out of there.
Stayed 5 nights in Jun 2025
Verified review

6/10 Okay

Iain

Liked: Cleanliness
Disliked: Staff & service
Can't understand why it's called ultra all inclusive Anything that's ultra here is not included . Check in was poor I was allocated wrong room type and apparently they couldn't correct till next day . Late meals no effort made Bar service. 1 person serving. 3 arguing huge queues if you were in the right place you got table service. Night bar ok but not to busy. Staff you find the odd one seems very keen to deliver service Rooms ok but nothing spectacular. Showers good but very few toiletries TV useless no UK / English channels no even world service very little sport. Entertainment ..very poor nothing original. Just what you would find most ,,2-3 star all incs Pool area was clean with no mass rush to reserve sunbeds . Breakfast. Cold and limited only time I have ever seen steamed veg for breakfast . Unless you waited for an omelette from the single person cooking them. Not worth getting up early for. Main meals ok but not a whole lot of variety not overly warm either. I have stayrd in many hotels on side and would say look elsewhere for better value.
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

Murat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
September 2025 hatte ein super Urlaub, Hotel ist Sauber, Essen ist gut, nette und hilfsbereite Hotel Mitarbeiter, Preisleistung Top, kann dieses 100% weiterempfehlen.
Stayed 6 nights in Sep 2025
Verified review

10/10 Excellent

Canan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crown Serenity Hotel'de bir hafta konakladık ve son derece memnun bir şekilde ayrıldık. Tatilimiz boyunca personelin güler yüzlü ve ilgili yaklaşımı bizi gerçekten etkiledi. Her bir çalışan, misafirlerin konforu için ellerinden gelenin fazlasını yapıyor. Özellikle temizlik ve düzen konusunda oldukça titiz bir otel; odalar her gün özenle temizleniyor ve ortak alanlarda hijyen sürekli korunuyor. Yemekler lezzetli, çeşitli ve hijyenikti. Her öğün farklı tatlar deneme şansı bulduk. Açık büfede hem çocuklara hem de yetişkinlere hitap eden birçok seçenek vardı. Havuz alanı geniş ve temizdi. Şezlong konusunda hiçbir sıkıntı yaşamadık, havlu hizmeti düzenli ve hızlıydı. Denize ulaşım ise otelin kendi servisiyle yalnızca 5 dakika sürüyor. Şoför, bu kısa yolculuğu müzik eşliğinde keyifli bir deneyime dönüştürüyor. Sahil alanı da bakımlı ve temizdi. Çocuklar için özel aktiviteler düşünülmüş olması da ayrı bir artıydı. Kısacası, hem dinlenmek hem de keyifli vakit geçirmek isteyenler için gönül rahatlığıyla tavsiye edebileceğimiz bir otel. Teşekkür ederiz Crown Serenity! Vi boede en uge på Crown Serenity Hotel og rejste derfra med stor tilfredshed. Under hele ferien blev vi positivt overraskede over personalets venlige og imødekommende holdning. Hver medarbejder gør mere end sit bedste for at sikre gæsternes komfort. Hotellet er særligt grundigt med hensyn til renlighed og orden; værelserne bliver rengjort dagligt, og fællesområderne holdes konstant rent.
Stayed 7 nights in Jun 2025
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Außer das die Zimmer anständig sauber gemacht wurden war alles miserabel, es warten versteckte Kosten fallen wie z.b w-lan kostet im Zimmer 1€ Pro Tag Mann hat nur in der Lobby kostenfreies w-lan was aber kaum Empfang hat. Ab 24.00 Uhr bis morgens 10.00 Uhr kosten die Getränke es war mehr ein all you can Drink als all inklusive. das Mittag essen und Abend essen war fast immer das gleiche 7 Tage lang. Zum Frühstück bekommt man nicht mal Mineralwasser weil die Bar noch nicht geöffnet ist. Als wir die Managerin über diese ganzen Vorfälle angesprochen haben sagt sie uns über die zusätzlichen Kosten wurde eigentlich Expedia und co. Informiert. Nie wieder crown Kette.
Stayed 7 nights in Jul 2019
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hotellet var normalt . Personalen var trevliga och hjälpsamma oc maten var normalt . Enda hotellets negativa var den hade inte sin egen sterand och man måste pråmenera eller ta minibussar
Stayed 1 night in May 2019
Verified review

6/10 Okay

Tore

Liked: Staff & service
Disliked: Cleanliness
Vaskedama stjal barnetøy vi kjøpt två dager på rad, helt oakseptabelt til trots at vi fikk det igjen...
Stayed 14 nights in Apr 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Es war alles 😊 Personal freundlich und nett Essen war sehr gut
Stayed 7 nights in Apr 2019
Verified review

6/10 Okay

Dome

Disliked: Property conditions & facilities

Old and moldy , needs renovation

We've been placed in 2 store apartment with bedroom and shower room upstairs. Top rooms were moldy and peeled paint from walls and ceilings. Had to move out to other room next day. We was staying 2 weeks Sewage smell in ground floor Hallways. 3 star max , I can't understand how come they getting 5*??? Food was nice. But it's Turkey, that's what we was expecting.
Stayed 14 nights in Aug 2018
Verified review

2/10 Terrible

bilge

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ingen service

Vores aircon virkede ikke og de vil ikke lave det. Dårlig mad og meget lang kø ved alt. Pomfritter skal man vente ca 8-10 min på og vil du have pizza er det 15-20 min osv. Dårlige værelser. For få personale og dem der er der gider ikke at hjælpe med noget. Absolut ikke 5 stjerner værd højs 3.
Stayed 5 nights in Jul 2018
Verified review

2/10 Terrible

Mehmet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Berbat

Lobide karşılama yok. Otele gidiyorsunuz muhatap olabileceğiniz kimse yok mini barlar günlük doldurulmuyor kat görevleri oda temizliğine yetişemiyor öğlen ve akşam yemekleri çok kötü aşçılara soru sorduğumuzda bir tek dayak yemediniz kalıyor lobide bulunan mini barda çalışan görevliler Çok kalitesiz
Stayed 4 nights in Jun 2018
Verified review

4/10 Poor

Murat

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Tavsiye etmiyorum.

Otel genel olarak fena değil. Dar alanda olması dezavantaj. Yürüyüş falan yapacağınız yer yok. Yemekler idare eder. İki eleştirim oldu: 1. Havuzda pislik vardı !!!(müşteri kabahati aslında) 2. Plaj restoran bölümünde personel gayet rahat küfürlü konuşuyordu. Resepsiyon ve lobi bar personeli çok ilgiliydi. Başka çalışanla tanışmadık zaten. Oda güzeldi.temizlik iyiydi. Küvet yoktu (herkesin tercihi farklı olabilir) , havlu terlik bulunmadığı söylendi. Ancak bir daha gitmeyi düşünmüyorum.
Stayed 2 nights in Jun 2018
Verified review

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service
I only stayed at the hotel for 1 nights, the food and drink were excellent. Our room wasn't ready until 2pm, but it wasn't a problem as I was happy sitting around the pool. The pool is quite small and can be very noisy. I can't complain too much as I had an excellent deal and it was cheaper to stay in the hotel than go out for a meal.
Stayed 1 night in May 2018
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

We stayed in this hotel for 12 nights. Good room. Good food. Good service. Very comfortable. It's worth the money. We will come again.
Stayed 12 nights in May 2018
Verified review

8/10 Good

Ahmet

Liked: Cleanliness, staff & service
Disliked: Room comfort

Kalitesi yükseltilebilir

Otel konumu iyi deniz e 1 km mesafesi var servis ile ulaşım sağlanıyor Yatakların değişmesi lazım ve ebatlari küçük Yemekler güzel havuz güzel animasyonlar güzel tekrar tercih etmem için öncelikle yataklarin boyutu ve yenilenmesi lazım oda temizliği gayet iyiydi servis elemanları ilgililerdi lakin şef lerin talimatları ortalıkta yapmaları uygun değil
Stayed 3 nights in May 2018
Verified review

4/10 Poor

Arif

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Negative Ãœberraschung

Reception Angemeldet und sollte 11-12 Uhr übergeben werden, war erst 16 Uhr fertig. Keine Sauberkeit in der ganzen Anlage, kein Service, Zimmer werden alle 3 Tage sauber gemacht, Toiletten und Aufzüge Beschädigt und von 4 Funktionieren 2 Aufzüge, nur ein Schattelbus ans Meer, Zimmer telefonate und Wlan keine Funktion und auf Reklamation keine Reaktion. Essen war 7 Tagelang gleiches Menue. Nie wieder :( . Schade.
Stayed 7 nights in Aug 2017
Verified review

4/10 Poor

Murat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paranizla Rezil olmayin

Paranizla rezil mi olmak istiyorsunuz ? Kahve istediginizde çay mi gelsin istiyorsunuz ? Otel in kendi personeli tarafindan birdaha buraya gelmeyin lafini duymak mi istiyorsunuz ? Yemek lerden zehirlenip Wc de mi yatmak istiyorsunuz ? Internet ceksin diye dua mi etmek istiyorsunuz ? Tam size gore. Birde iphone 5s telefonum calindi,jandarma geldi vs buda cabasi
Stayed 3 nights in Aug 2017
Verified review

6/10 Okay

murat

Disliked: Cleanliness, property conditions & facilities, room comfort

BeÄŸenmedim

23 Ağustos 2017 de balayı için konakladık fiyatına göre çok da iyi değildi personel davranışları dışında beş para etmez pek tercih edilmesi gereken bir yer değil
Stayed 3 nights in Aug 2017
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 yildizli otel 3 yildiz hizmet

kim vermiş merak ediyorum 5 yildizi memnuniyetsiz personelle hiizmet kalitesi bu kadar olur. Her şey kalitesi düşük malzemeyle yapilmis. O hamburger koftesi denen seyi neden yapiyorlar merak ettim. Iyi denecek seyler 2 kisilik animasyon ekibinin 10 kisilik hizmet vermesi. demleme cay olmasi.
Stayed 6 nights in Jul 2017
Verified review

2/10 Terrible

ahmet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hayal kırıklığı

Otele giriş için oda temiz olmadığından dolayı 1 saat bekletildik .Sonrasında odaya giriş yaptığımızda odanın temizlenmediğini gördük ,otel yönetimine durumu bildirdik,yetkililer otelin çok yoğun olduğunu söyleyip özür dilediler yeniden temizlediler ve nihayetinde odaya yerleştik .Otel 5 yıldızlı bir otele göre hayal kırıklığı 3 yıldızı bile hak etmiyor .Orada bizim gibi hayal kırıklığına uğramış birkaç aile ile de tanışma fırsatımız oldu.Bir haftalık tatilimizin 5. gününde akşam yemeğinde eşimin aldığı taze yeşilliklerin içerisinden canlı solucan çıktı.Otel personeline gösterdik ,yine özür dilediler ve sebzeler taze olduğu için zaman zaman bu tür durumların normal olduğunu söylediler. Havuz yeteri kadar temiz değil ,Odamıza çıkmak için kullandığımız asansör kapısı sürekli arızalanıyordu en sonunda bir rus ile birlikte asansörde de kaldık.Hizmet kalitesi çok kötü ,personel yetersiz ,temizlik çok kötü .Tavsiye etmiyorum .
Stayed 6 nights in Jun 2017
Verified review

6/10 Okay

Bogdan

Liked: Cleanliness
Disliked: Staff & service

Not what I expected

A high price for a room at this facility, considering the fact that the beach is pretty far away. The personnel is not very friendly.
Stayed 4 nights in Jun 2017
Verified review

4/10 Poor

yasmeen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

More like an 2+ hotel

Staff with poor English Rude cleaning lady Bad or no cleaning of the room Minibar not refilled everyday even if it was all inclucive "5 star" hotel means good service and we can not say it was any kind of service
Verified review

4/10 Poor

victor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not close to the beach.

We stayed for a week but unfortunetly this hotel is Not 5 stars as it says! We were pleased by dinner time served food only. We wont be gıing back again. Great staff and good communication though.
Verified review

10/10 Excellent

mehenni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super pour toute les famille et jeune

C est vraiment un beau séjours en famille on mange bien navette gratuite Plage on peut manger et boire à la plage c est gratuit quand vous avez le tout inclus chambre familiale avec séparation chambre toboggan et une autre piscine pour les enfants bébé Hamam gratuit sana aussi animation toute la journée même le soir partie du 4 août au 24aout
Verified review

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service

Keine 5 Sterne

Dieses Hotel hat wirklich keine 5 Sterne verdient: Das Essen im Restaurant schmeckte mehrheitlich künstlich, Mitarbeiter waren nicht bei guter Laune, an den Bars steht man sehr lange an bis endlich jemand kommt, der Pool wurde in den 11 Tagen, wo ich dort war, nicht 1 Mal geputzt, das Animationsprogramm war schwach, wenn man an der Rezeption etwas fragt, heisst es öfters "I don't know". Ich weiss wirklich nicht, wo diese 5 Sterne herkommen. Ein grosses Lob aber an die Putzfrauen, die Zimmer wurden auf Wunsch auch jeden Tag neu gemacht. Ich komme auf keinen Fall wieder.

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