8/10 Good
Peter
24 Sept 2025
Liked: Cleanliness, property conditions & facilities, room comfort
After night one all was good
Check in is at 3pm. You can hand your bags in earlier but make sure they give you a ticket. Our 3pm check-in was a disaster as we were told we had a one-night booking (we had booked for 4 nights), hadn't been issued with a bag ticket and then we given a room which we wouldn't open. The cleaner then told us that it was already occupied!! The next room we were allocated did not seem to meet the criteria of a clubroom and had an extra bed posing as a sofa which just meant that there was not enough floor space. On going back to question this, I was told to wait while a large party was being checked in and then another couple were offered a change of rooms because their room did not meet the club criteria. We were then told that there were no suitable rooms available that evening. We were told that would would have to wait until the following day. At which point everything changed, we were allocated an amazing room and given a bottle of crémant. Breakfast was good.
Peter
Stayed 4 nights in Sep 2025