26 Dec 2018 by Asa
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business and hope you will give us additional opportunities to serve your lodging needs.
24 Feb 2018 by Asanda
Merci pour ce commentaire et merci d'avoir choisi l'Hôtel Cascades comme établissement d'hébergement de choix pour votre séjour au Sun City Resort. Merci d'avoir porté à mon attention les différents points de préoccupation. Tous ces éléments ont été notés et j'ai discuté des problèmes avec la direction concernée, qui a conçu et mis en œuvre un plan d'action correctif afin d'éviter toute récurrence. S'il vous plaît noter que nous allons faire des rénovations à partir du 1er Avril 2018, en ce qui concerne les ascenseurs s'il vous plaît soyez informé qu'ils sont fixes. Dans le cadre d'une marque internationale qui se targue de service, et les leaders de l'industrie que nous servons; Des mesures correctives ont été conçues et mises en œuvre pour éliminer la possibilité de réapparition dans un proche avenir car l'excellence n'est pas un accomplissement mais plutôt un esprit et un processus sans fin que les hôteliers s'efforcent de maîtriser. Vos commentaires nous aideront à résoudre le problème que vous nous avez signalé afin que nous puissions améliorer notre service. Nous apprécions vraiment votre entreprise et espérons que vous nous donnerez d'autres occasions de répondre à vos besoins en matière d'hébergement.
The following facilities are closed seasonally each year. They will be closed from 15 May to 23 June:
The Cascades Hotel at Sun City Resort offers its guests a full-service spa, a golf course, and a complimentary water park. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. A business centre and meeting rooms are available. A casino, an outdoor pool, and a children's pool are also featured at the luxury The Cascades Hotel at Sun City Resort. You'll have access to the health club at a partner property. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Moses Kotane hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
The Cascades Hotel at Sun City Resort offers 243 air-conditioned accommodations with minibars and a safe. Televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, dressing gowns, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Peninsula – Overlooking the garden, this restaurant specialises in international cuisine and only serves breakfast.
Bocado – This poolside restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
The Grill Room – Overlooking the garden, this fine-dining restaurant specialises in international cuisine and only serves dinner. Reservations are required. Open daily.
Legends – This restaurant specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Luma Bar & Lounge – This lobby lounge specialises in local cuisine and only serves light fare. Open daily.
24-hour room service is available.
Guests can experience the thrill of a safari, and enjoy recreation facilities including a golf course and 2 outdoor tennis courts. An outdoor pool and a children's pool are on site. Other recreational amenities include a complimentary water park, a lazy river, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Gary Player Health Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.
The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and Union Pay. Cash is not accepted.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.
Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.
