1 Jul 2021 by Andrea Kaiser
Lieber Gast, Die Kommentare unserer Gäste geben uns die Gelegenheit, unser Hotel aus ihrer Sicht zu sehen und gewähren uns einen Einblick in jeden Service, der einer Verbesserung bedarf. Daher danken wir Ihnen für die Zeit, die Sie sich genommen haben, um Ihre persönliche Erfahrung im Hotel mittels eines Berichts zu teilen. Gleichzeitig sind wir jedoch überrascht über den Inhalt Ihres Berichts und enttäuscht, erst nach Ihrer Abreise von diesen Unzulänglichkeiten zu erfahren und möchten die Gelegenheit nutzen und zu Ihrer Information einige Aspekte Ihres Berichts genauer erläutern. Wir versichern Ihnen, dass Ihr Zimmer gemäss der gebuchten Kategorie eingeteilt wurde und Sie die korrekte Suite erhalten haben. Wir bedauern zutiefst Ihre Enttäuschung bezüglich unseres All-Inclusive Konzepts und möchten Ihnen bei dieser Gelegenheit erklären, dass – wie auf unserer Hotelwebseite ersichtlich ist - alkoholfreie Getränke, Heissgetränke, sowie lokales Bier vom Fass, bulgarischer Wein und bulgarische Spirituosen, sowie eine Auswahl an Cocktails und Longdrinks inbegriffen sind. Darüber hinaus gibt es ein zusätzliches Angebot an Premium Getränken laut unserer Getränkekarte. Diese Getränke sind für All-Inclusive Gäste mit einem Rabatt von 25% erhältlich. Es tut uns aufrichtig leid, Ihre Erwartungen bezüglich des aktuellen Zustandes unserer Einrichtungen nicht erfüllt zu haben. Wir sind uns bewusst, dass unser Hotel kein Neubau ist, jedoch sind wir bemüht, trotz seiner Limitierungen die Einrichtungen zu pflegen, damit sich unsere Gäste bei uns wohl fühlen. Wir bedauern, dass Sie uns technische Probleme, denen Sie eventuell begegnet sind, nicht mitgeteilt haben, da uns dies helfen würde, solche Unzulänglichkeiten schnellstmöglich zu beseitigen und den grösstmöglichen Komfort zu gewährleisten. Mit großer Sorge haben wir Ihre Kommentare zu unseren Mitarbeitern gelesen, denn ihr Service ist oftmals für ihre Kompetenz und aufrichtige Zuvorkommenheit gelobt worden und wir versichern Ihnen, dass das was Sie beschreiben nicht Norm bei uns ist. Wir danken Ihnen für die Zeit, die Sie sich genommen haben, um uns über Ihre persönliche Erfahrung zu informieren und möchten Ihnen versichern, dass Ihr Bericht an alle Abteilungsleiter zur Auswertung und eventuellen Ergreifung von Maßnahmen weitergeleitet wird. Unser Hauptanliegen ist die Zufriedenheit unserer Gäste und deren Wunsch, Jahr für Jahr unsere Hotels zu wählen. Aus diesem Grund überprüft das Management-Team zusammen mit allen Abteilungsleitern regelmäßig unsere Einrichtungen, Restaurants, deren Menüs und Produkte und unternimmt Service-Schulungen, um die Beachtung unseres hohen Qualitätsstandards als unterscheidendes Merkmal unserer Marke zu garantieren. Daher hoffen wir, die Freude zu haben, Sie bei Ihrem nächsten Besuch am Sonnenstrand wieder begrüßen zu dürfen und möchten Sie bitten, uns über jeden eventuellen Mangel zu informieren. Wir verpflichten uns, unser Bestes zu tun, um Ihnen eine fantastische Urla
14 May 2018 by PAGM
Dear guest, Thank you very much for your stay and for sharing with us your valuable comments. We are glad that you enjoyed the friendliness of our colleagues and you have been satisfied with their services. It is great that you appreciate as well the fitness area and the Spa area. Thank you as well for your constructive comments about the pool temperature. We will certainly pass it to the Maintenance department. Please do not hesitate to contact us for any assistance needed in case you decide to visit us again as it will be our pleasure to welcome you in near future. Best regards, The Management
26 Aug 2017 by Management
Dear guests, Thank you for being a guest of Barceló Royal Beach and for sharing with us your opinion. We would like to apologize for the inconveniences that you had with the cleanliness of the unit during your stay. Please note that your constructive comments have been passed to the corresponding Managers and they will perform all the steps needed for the prevention of further similar complaints. Our standards are of great importance for the swift operation of the complex and that is why the staff is performing constant training activities for the better implementation of all the established procedure. In this relation, please rest assured that the details provided by you will be all taken into consideration and we will do our best to improve the services. We hope that you will decide to visit us again in near future so we could compensate for the issues that you have suffered. Please do not hesitate to contact us in case of a next visit as we will be pleased to personalize your stay and attend you in the proper manner in all aspects. Yours Sincerely, The Management
The property is closed between 30 September and 24 May.
This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Food and beverages
Not included
Barceló Royal Beach – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Barceló Royal Beach – All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, an indoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. Event space at this hotel measures 1937 square feet (180 square metres) and includes a conference centre. A kids' pool, a seasonal outdoor pool, and a fitness centre are also featured at the luxury Barceló Royal Beach – All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This Art Deco Nessebar hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Self parking (surcharge)
Barceló Royal Beach – All Inclusive offers 304 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
Chefs Buffet – Overlooking the pool and garden, this buffet restaurant serves breakfast, lunch and dinner.
Cape Emine – Overlooking the pool and garden, this buffet restaurant specialises in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.
Pool/Bistro Bar – Overlooking the pool and garden, this bar specialises in international cuisine and only serves lunch. Guests can enjoy drinks at the bar. Open daily.
Mako Sports Bar – On-site cocktail bar. Open daily.
Lobby Bar – On-site lobby lounge. Open daily.
Room service (during limited hours) is available.
3 outdoor swimming pools are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include a sauna, a fitness centre and a children's pool.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Paradise Spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, debit cards and cash. Parties and events are allowed on site.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
