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Crowne Plaza Kunshan by IHG

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Photo gallery for Crowne Plaza Kunshan by IHG

A spacious lobby with a high ceiling, a central seating area, and large windows offering views of the outdoors.
2 restaurants; breakfast, lunch and dinner served
Property amenity
A modern indoor swimming pool with a glass ceiling, wooden deck, and lounge chairs.
Point of interest

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
No 699 Zizhu Road, Yushan Town, Kunshan, Suzhou, Jiangsu, 215300
  • Place, Tinglin Park
    ‪4 min drive‬
  • Place, Wanda Plaza Kunshan
    ‪5 min drive‬
  • Place, Kunshan Forest Park
    ‪12 min drive‬
  • Airport, Shanghai (SHA-Hongqiao Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Club lounge access, City View

Down duvets, minibar, in-room safe, desk

Standard Room, 1 King Bed, Club lounge access, City View

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, City View

Down duvets, minibar, in-room safe, desk

Standard Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Down duvets, minibar, in-room safe, desk

Standard Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Club lounge access

Separate bathtub and shower, free toiletries, hair dryer, bathrobes

Suite, 1 Bedroom, Club lounge access

  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room

Down duvets, minibar, in-room safe, desk

Standard Room

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

Standard Room (Upgraded)

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Accessible

Down duvets, minibar, in-room safe, desk

Standard Room, 2 Single Beds, Accessible

  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

Down duvets, minibar, in-room safe, desk

Standard Room, 2 Single Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom (Dining Area)

Suite, 1 Bedroom (Dining Area)

Suite, 1 Bedroom (Dining Area)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible

Down duvets, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, City View (High Floor)

Down duvets, minibar, in-room safe, desk

Standard Room, 2 Single Beds, City View (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Club lounge access, City View (Lounge Access)

Down duvets, minibar, in-room safe, desk

Standard Room, 2 Single Beds, Club lounge access, City View (Lounge Access)

  • City view
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

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  • Free Wi-Fi
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About this property

Crowne Plaza Kunshan by IHG

Along with 2 restaurants, this hotel has an indoor pool and a health club. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, 24-hour room service, and a business center.
Crowne Plaza Kunshan by IHG offers 312 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters. Televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a health club.
With your stay at Crowne Plaza Kunshan by IHG, you'll be connected to a shopping center and close to Tinglin Park. Enjoy features like free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast offered for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a gym
  • Just a 4-minute drive from Tinglin Park and 5 minutes from Wanda Plaza Kunshan
Crowne Plaza Kunshan by IHG offers its guests an indoor pool and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. The luxury Crowne Plaza Kunshan by IHG also features multilingual staff, concierge services, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Suzhou hotel.

Guests can enjoy buffet breakfast for a fee.
飨食汇 - This buffet restaurant serves breakfast and dinner. A children's menu is available.
彩丰楼 - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open select days.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: CNY 138 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • 彩丰楼
  • 飨食汇

Things to do

  • Billiards/pool table
  • Health club
  • Indoor pool

Family friendly

  • In-room cot
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair-accessible parking

More

  • 21 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 280.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 138 per person
  • Rollaway bed fee: CNY 280.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Crowne Plaza Kunshan Hotel
Crowne Plaza Kunshan
Crowne Plaza Kunshan by IHG Hotel
Crowne Plaza Kunshan an IHG Hotel
Crowne Plaza Kunshan by IHG Suzhou
Crowne Plaza Kunshan by IHG Hotel Suzhou

Crowne Plaza Kunshan by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 39 out of 71 reviews
Rating 8 - Good. 24 out of 71 reviews
Rating 6 - Okay. 4 out of 71 reviews
Rating 4 - Poor. 2 out of 71 reviews
Rating 2 - Terrible. 2 out of 71 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Boon Fook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful hotel and will back again
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Mostly above standard level
Stayed 4 nights in Jun 2023
Verified

10/10 Excellent

MUSA

Liked: Staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Verified

4/10 Poor

bin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
由于被中国国企接盘了运营，已经完全没有了皇冠品牌的各方面舒适度，基本属于国内三星级水平。
Stayed 1 night in Mar 2026
Verified

4/10 Poor

YUNGCHIN

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
房間很大，但是整體影響CROWN PLAZA的評價： 1.訂的是三人房，備品都只有2人，還要自己打電話要求。 2.早餐環境髒亂不堪，桌面、地面都是食物，吵雜凌亂、無人帶位，還有人一直打包，服務員勤快度不夠，未勤於清潔打掃、管理，實在不像四星以上飯店。 3.然後線上已付房費，退房未與我確認，直接重複刷卡，直到我自己發現客訴。 整體超級差評，壞了Crown plaza名聲。
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Yu-Sheng

Liked: Cleanliness, staff & service, amenities
客房很乾淨，服務態度很棒。
Stayed 4 nights in Jan 2026
Verified

8/10 Good

YAU CHOR RAPHAEL

Liked: Cleanliness, staff & service
打理房間清潔的女士服務態度非常好.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Suet Mui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

值得推薦的酒店

酒店服務很好, 員工很有禮貌很幫忙.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Suet Mui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

服務人員有禮貌

整體都是滿分
Stayed 2 nights in Jul 2025
Verified

8/10 Good

YAU CHOR RAPHAEL

Liked: Cleanliness, room comfort
非常有水准的酒店
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Chih-Hsien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
硬體跟服務都很好，旁邊就是商場，非常方便
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常推薦，吃東西方便，買東西也方便，隔壁就是大商場
Stayed 2 nights in Jan 2024
Verified

8/10 Good

CHIAHUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
旁邊就是商場。 非常方便。 服務及房間整潔都很好
Stayed 2 nights in Sep 2023
Verified

6/10 Okay

yeongchul

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
주변 상권은 좋으나 저녁시간대 음악 소리 등 약간 시끄럽다. 수압이 너무 낮아 샤워기 사용이 거의 불가능 했다. 호텔 수영장 이용했는데, 아이들이 너무 많아 어린이 물놀이 풀장 같았다. 조식은 종류가 많았고, 맛과 서비스도 괜찮은 편이었다. 다른 지역 크라운 호텔에 비해 수준이 약간 부족한 느낌을 받았다.
Stayed 2 nights in Sep 2023
Verified

8/10 Good

HUNGYU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
前台人手好像稍嫌不足, 等得比較久. 進房後發現還有清潔人員在清掃.
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

Wei Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

大致上都很棒

房間很大，隔音不錯，可惜浴缸有點髒，房間有股說不上來的味道(不知道是不是空調太久沒清潔還是霉味) 酒店位置很好，服務人員態度親切，只住了一晚有點可惜！
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great choice for a business stay.

Can't complain.
Stayed 11 nights in Mar 2019
Verified

10/10 Excellent

WEIXI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

行政房服务很不错

行政房很不错，行政楼层有自助餐，happy hour有免费酒水和点心
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Hiromi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

立地条件最高

ショッピングモールに隣接しているのでとても便利
Stayed 2 nights in Oct 2018
Verified

6/10 Okay

Verified traveller

立地良し

ホテルのレストランの立地が良いために何度も仕事で使いました。サービスも設備もどんどん悪くなる一方で残念
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Ding yuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall good stay experience.

Room is clean and bed is comfortable. Hotel location is close to a shopping mall. Breakfast is inclusive of a variety of food choice. The check-in reception personnel was not well trained to elaborate related services, room rate and credit card pre-charge. The temp control in the room does not really work, no heater function. Overall It's a good choice staying in Kunshan compare with other hotels.
Stayed 4 nights in Dec 2018
Verified

10/10 Excellent

Oscar

Bra hotell för en affärsresa
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Great place and good mall attached!

The hotel is very nice with a great breakfast option if you need to fill up before your day. The hotel is also attached to a high end mall with several food options on the bottom floor and top floor (and a Dairy Queen!) We did have trouble getting 4 towels for our family of four. We asked for 2 extra towels, which were promptly delivered. However, next time the cleaning service came through they only left 2 towels again. Besides this very small detail, everything else was very good!
Stayed 3 nights in Oct 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Still the best hotel in Kunshan for business trip but service need to be improved. Staffs are not so professional and not so kind...not many can understand English...worst when there are many group tourists... better change to another hotel when you find a big group!!
Stayed 2 nights in Aug 2018