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Four Points by Sheraton Suzhou

4.0 star property

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Photo gallery for Four Points by Sheraton Suzhou

Lobby lounge
Lobby lounge
Aerial view
Presidential Suite, 1 Bedroom
Suite, 1 Bedroom

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
No. 8 Moon Bay Road, Suzhou Industrial Park, Suzhou, Jiangsu, 215123
  • Place, Dushu Lake
    ‪3 min walk‬
  • Place, Jinji Lake
    ‪4 min drive‬
  • Place, Suzhou International Expo Center
    ‪8 min drive‬
  • Airport, Wuxi (WUX-Shuofang)
    ‪42 min drive‬

Room options

View all photos for Room, 1 King Bed, City View

Minibar, in-room safe, individually furnished, desk

Room, 1 King Bed, City View

  • City view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Twin Room, 2 Double Beds, City View

Minibar, in-room safe, individually furnished, desk

Twin Room, 2 Double Beds, City View

  • City view
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, Partial Lake View

Minibar, in-room safe, individually furnished, desk

Premium Room, 1 King Bed, Partial Lake View

  • Partial lake view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Twin Room, 2 Double Beds, Partial Lake View

Minibar, in-room safe, individually furnished, desk

Premium Twin Room, 2 Double Beds, Partial Lake View

10.0 out of 10
Exceptional
(1 review)
  • Partial lake view
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premium Suite, 1 Bedroom, City View

Minibar, in-room safe, individually furnished, desk

Premium Suite, 1 Bedroom, City View

  • City view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • Lake view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite, 1 Bedroom

Minibar, in-room safe, individually furnished, desk

Executive Suite, 1 Bedroom

  • Partial lake view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom

  • Partial lake view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • Lake view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Four Points by Sheraton Suzhou

Along with 2 restaurants, this smoke-free hotel has a marina and an indoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Four Points by Sheraton Suzhou offers 280 air-conditioned accommodations with private pools and private plunge pools. These individually furnished accommodations include fireplaces. LCD televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include minibars and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

A marina and a health club are featured at the hotel. An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Four Points by Sheraton Suzhou, you're just a quick walk from Dushu Lake. Features include free WiFi in public areas and free valet parking, plus 2 restaurants.
  • Free WiFi and wired Internet
  • Free valet parking and self parking
  • Enjoy a bite to eat at The Eatery, a buffet restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include a kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from Dushu Lake and 5 minutes by car from Jinji Lake
Four Points by Sheraton Suzhou offers its guests a marina, an indoor pool, and a health club. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business center and meeting rooms are available. Event space at this hotel measures 19368 square feet (1800 square meters) and includes conference space. A children's pool, a sauna, and a library are also featured at the family-friendly Four Points by Sheraton Suzhou. Free self parking and valet parking are available.

This 4-star Suzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.
The Eatery - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. A children's menu is available.
China Spice - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
The Lobby Lounge - This lobby lounge serves light fare only.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 138 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • China Spice
  • The Eatery
  • The Lobby Lounge

Things to do

  • Children's club
  • Children's pool
  • Health club
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Playground
  • Private plunge pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 19,368 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • Marina
  • On a lake
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 22 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Rooftop garden
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV
  • Private plunge pool

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches used
  • Fireplace
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 290.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 138 per person
  • Rollaway bed fee: CNY 290.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Four Points Sheraton Hotel Suzhou
Four Points Sheraton Suzhou
Four Points Suzhou
Sheraton Four Points Suzhou
Sheraton Suzhou
Suzhou Four Points Sheraton
Suzhou Sheraton
Four Points Sheraton Suzhou Hotel
Four Points by Sheraton Suzhou Hotel
Four Points by Sheraton Suzhou Suzhou
Four Points by Sheraton Suzhou Hotel Suzhou

Four Points by Sheraton Suzhou Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 35 out of 86 reviews
Rating 8 - Good. 35 out of 86 reviews
Rating 6 - Okay. 13 out of 86 reviews
Rating 4 - Poor. 3 out of 86 reviews
Rating 2 - Terrible. 0 out of 86 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Bing Wen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jan 2025
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

Great room, substandard food

The room was great. Very comfortable. So why the lousy breakfast? And overall the public spaces, such as bar were just bland and unappealing, including the food.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

NAGAO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

YONGSEON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really good stay...especially I remember a kind satff who helped me to get a taxi when I checked out. My flying time was early morning so I need to get a taxi get to the airport. I don't speak chinese at all so she asked taxi driver about fares and how to get a receipt for me. More than 30mins, She was with me in cold weather and helped me. I really appreciate that. The staff name may be "Mister" as I remember. Anyhow I will stay again when I get to Suzhou and highly recommend this hotel.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Lola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ras
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Chih Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

蘇州月亮灣商務差旅

蘇州月亮灣商務差旅挺不錯的選擇，冬天冷但是室內游泳池水溫是當也相當乾淨。
Stayed 4 nights in Jan 2025
Verified

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

広々した部屋

ゆったり出来るホテル
Stayed 1 night in Jul 2024
Verified

8/10 Good

Billy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right next to the metro. Breakfast is awesome. Room is tidy and comfortable. The staff, especially the ones cleaning up the room, are very nice and hospitable.
Stayed 3 nights in Dec 2020
Verified

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay.

Pleasant stay.
Stayed 4 nights in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was good. The only thing is the food in the restaurant has a lot of room for improvement. Both the quality and the variety.
Stayed 4 nights in Sep 2019
Verified

10/10 Excellent

Dove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clothesline is a good, but better on the wall equiped with more hangers for washed clothes.
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Dove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good parking, quiet, good staff at receiption, walking around is a nice experience.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort

Gutes Hotel

Neues , ruhiges Hotel Zimmer teilweise mit Blick auf den See. Restaurants in der Umgebung. Frühstück zwar riesige Auswahl aber Qualität sehr verbesserungswürdig....
Stayed 1 night in May 2019
Verified

8/10 Good

Li-Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is very clean, breakfast is very good. The location is quiet and very nice. However, it a little bit far away from Suzhou interested points if you take the metro.
Stayed 2 nights in Apr 2019
Verified

8/10 Good

KYUMIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. Highly recommend this hotel around the industrial park.
Stayed 4 nights in Apr 2019
Verified

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was awesome here. This was my first time in China and had no idea what to expect. This hotel was a great stay. Great room, good price, helpful front desk. Only thing I didn't like was this hotel is in an industrial park on the other side of a large bay from Suzhou city. This was fine for me as I was attending a conference in the industrial park, but it was a little out of the way for sightseeing in Suzhou. However, taxis are so cheap that it still was only about $5 US to get to and from the hotel to suzhou city. Overall I HIGHLY recommend this hotel.
Stayed 4 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Very convenient to subway. Friendly and helpful staff. Have stayed here numerous times and i am never disappointed.
Stayed 2 nights in Mar 2019
Verified

8/10 Good

tayyyaba

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice hotel, poor internet service

The hotel is clean but the internet service is really poor. It was hard to get internet service consistently for more than 15 minutes.
Stayed 2 nights in Feb 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店員工態度都非常好；從房內往外望，即可看到湖畔景色，雖然不是特別壯闊，但整體的住房感受仍是不錯。這次非常可惜的地方，因為是一個非常匆忙的出差行程，加上又是第一次來到蘇州這一個印象中的古城區，除了沒辦法好好感受飯店的各項設施外，也沒辦法好好的去一些景點遊覽! 下次再有機會來，會好好欣賞蘇州、及飯店設施。
Stayed 1 night in Mar 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel. close to subway station. friendly staff. good buffet.
Stayed 3 nights in Feb 2018
Verified

8/10 Good

Jooim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

clean and good

good!
Stayed 5 nights in Jan 2018
Verified

10/10 Excellent

CHANG SHENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常舒適的住宿環境，周圍環境非常幽靜。
Stayed 1 night in Aug 2017
Verified

8/10 Good

chengheng

Liked: Cleanliness, property conditions & facilities, room comfort
房間隔音稍微差了一點, 附近的商店不是很多
Verified

6/10 Okay

Ｒ

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

デポジット

元はアメリカ系のホテルにもかかわらず、ＵＳドルで受け付けてくれず、人民元で払った。ＵＳドルでも受け付けて貰いたい。