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Garden Hotel

3.5 star property

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Photo gallery for Garden Hotel

Property grounds
Deluxe Double Room
Pub
Interior detail
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
No.477 Liu Yuan Road, Suzhou, Jiangsu, 215008
  • Place, West Garden Temple
    ‪3 min walk‬
  • Place, Shantang Street
    ‪17 min walk‬
  • Place, Hanshan Temple
    ‪3 min drive‬
  • Airport, Wuxi (WUX-Shuofang)
    ‪28 min drive‬

Room options

View all photos for Business Twin Room

Business Twin Room

Business Twin Room

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Business Double Room

Business Double Room

Business Double Room

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double Room A

Executive Double Room A

Executive Double Room A

  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double Room B

Executive Double Room B

Executive Double Room B

  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 54 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Connected Suite

Connected Suite

Connected Suite

  • 45 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

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About this property

Garden Hotel

This hotel features a marina, a restaurant, and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a bar/lounge, coffee/tea in a common area, and a business center.
Garden Hotel offers 182 air-conditioned accommodations with minibars and safes. Beds feature pillowtop mattresses. 25-inch LCD televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Suzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Garden Hotel, you're just a quick walk from West Garden Temple. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at De Yue Ting, a fine-dining restaurant with garden views
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a ropes course
  • Steps from West Garden Temple and 8 minutes by foot from Classical Gardens of Suzhou
Garden Hotel offers its guests a marina and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A business center, meeting rooms, and limo/town car service are available. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Garden Hotel. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Suzhou hotel.

Guests are served free buffet breakfast daily from 7 AM to 9:30 AM.
De Yue Ting - Overlooking the garden, this fine-dining restaurant serves breakfast, lunch, and dinner.
Ming Xuan Bar - This pub serves dinner only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • De Yue Ting
  • Ming Xuan Bar

Things to do

  • Gym
  • Ropes course
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Marina

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 buildings
  • 4 floors
  • Art Deco architecture
  • Built in 1988
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 25-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at noon
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Garden Hotel offers transfers from the ferry terminal. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Garden Hotel Suzhou
Garden Suzhou
Garden Hotel Hotel
Garden Hotel Suzhou
Garden Hotel Hotel Suzhou

Garden Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 24 out of 66 reviews
Rating 8 - Good. 26 out of 66 reviews
Rating 6 - Okay. 10 out of 66 reviews
Rating 4 - Poor. 2 out of 66 reviews
Rating 2 - Terrible. 4 out of 66 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice older style hotel close to lingering garden and shopping centre.
Stayed 2 nights in Sep 2019

8/10 Good

Sandee

Liked: Room comfort

Visiting China

Right across from the Lingering. gardens- hard area to find supper in. The garden at the hotel was quaint and lovely.
Stayed 2 nights in Jul 2019

6/10 Okay

Andy, Melbourne, Australia

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel was well located with easy access to Lingering Gardens 250m, bank of China 50m and shopping centre Kmall within minutes from the hotel. However, the room wasn’t clean, the wall paper was peeled off, the air conditioner wasn’t working properly. The staff though were nice and friendly, but poor English was the main blocker for them to communicate with guests. The hotel restaurant was one of the highlights of our trip with high quality food, but their customer service could improve. Overall, the photos on the website aren’t a good representative of the room condition and cleanliness.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Room for improvement

We had used this hotel before so this was a return visit but that won't happen again. Breakfast was not so good - few western choices although the hotel now seems to cater for western tour groups. At check out we were asked to pay for a glass which they claimed we had broken - a very grubby cracked glass was produced as "evidence". We had not broken a glass but reception persisted - even calling in the maid. It was an unpleasant experience. The hotel is in a hard location to hail a taxi but has no system for calling a taxi for you. This is a problem if you are trying to get to the airport or station.
Stayed 2 nights in Oct 2018

8/10 Good

Helen, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, when we found it, name is written in Chinese only. very central , friendly staff, clean and tidy room
Stayed 1 night in Oct 2018

8/10 Good

Y, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to provide free breakfast and free delivery/pick up to & from most locations.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice staff, breakfast buffet, very good location.

On a recent trip to visit family in Suzhou suburban, we stayed at Garden hotel for two nights in order to enjoy places of interest in the old city. We like the location and the service quality of the hotel and will definitely go back. The hotel is located at the center of old Suzhou city. Liuyuan garden, the 2nd famous classical garden of Suzhou, is right across the street. The express bus route You1 stopped at Liuyuan garden and took us directly to Zuozhengyuan garden, the most famous classical garden in China. Within walking distance, we visited Shantangjie street, an ancient street that parallels a canal that connects the old city and Huqiu hill. The Shilu street subway is also in 10 min walking distance. The hotel is featured with TV, free high speed wifi, a few small classical gardens among 4 buildings. The free breakfast buffet provides ample orient and western choices. The rooms were clean. The furniture were a bit out of date but served their purpose well. The staffs were friendly and provided courtesies such as taxi call and free same-day luggage storage after we checked out. We checked in before noon and was offered a room for brief rest, and then changed to a smoke-free room an hour later.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garden like setting, convinent location.walk to sight seeing, shopping and eat.
Stayed 3 nights in Apr 2018

8/10 Good

Tony, Toronto, Canada

Liked: Staff & service

Gardens in a hotel

The hotel is near the UNESCO cultural heritage Liu Yuan Park. The area is pretty quiet. But, too many smokers destroyed the air in the hotel and its gardens.
Stayed 3 nights in Apr 2018

10/10 Excellent

Gek Soon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Design of the place is much keeping in line with the characteristic Suzhou garden feel. Breakfast is good.
Stayed 4 nights in Nov 2017

10/10 Excellent

yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

8/10 Good

David, Perth, Western Australia

Liked: Cleanliness, staff & service, room comfort

Top hotel in Suzhou but looks and feels tired

I had stayed at the Garden Hotel on my first trip to Suzhou many years ago. On my regular trips over the years, I stayed in another hotel selected by Suzhou locals. As I was unable to book my previous hotel, I was happy to return to The Garden as I was sure my Chinese born wife would enjoy it along with the wonderful city of Suzhou. The hotel was very comfortable with lovely garden surrounds but does show its age. Staff and related service were excellent. I was somewhat disappointed that little effort was made to cater for western tastes despite the fact that many of their clinets were westerners. At best, a western style cafe would have sufficed. I did try to order a coffee from the bar as I noted they had an expresso coffee machine, but the young lady lacked any working knowledge of coffees. Breakfast was adequate but again offered little directed to a western palate. After two weeks in central China, it would have been nice to indulge in some western food. We did enjoy a private banquet in their upstairs dining hall. I would like to suggest that Expedia review its marketing. It was only when I booked for this hotel that I was advised that only one breakfast was included in the charge despite booking for two people. I believe that is deceptive marketing. One would not expect to purchase a car and then find out the price only included the back tyres. The location of The Graden is very pleasant -- just a short stroll from the Lingering Garden. Another Suzhou delight.
Stayed 2 nights in Sep 2017

8/10 Good

Rangxian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

Sasha

Liked: Staff & service, room comfort

Clean, convenient and practical

The hotel is located in very close proximity to the beautiful Lingering Garden, and its own garden was also very nice. Many amenities nearby (convenience stores, bakery, fruit store, bus stop, bank), although do note that the neighbourhood is old. Taxi ride from the train station won't take you too long. Staff is professional and smiling, always ready to help. The only minor drawback is the room itself, although it is clean and value-for-money given the convenience. You'll have to keep your expectations modest as the room is on the smaller side, and is slightly old. There was a faint musky smell throughout the hotel, although not unbearable (possibly the cleaning liquids they use?) Overall, it's clean and convenient - very practical. Good for a short stay in Suzhou to see the attractions.
Stayed 1 night in Jun 2017

10/10 Excellent

Farmer, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel unexpected

I tried to book another five star hotel whose English name contains Garden Hotel. However, Expedia does not has the hotel in its list, and I ended up with a wrong booking. However, it turned out to be a nice mistake. Naturally, the room is not as luxury as the five-star hotel I intended, but it is clean and comfortable. In addition, its location is super, closing to Liuyuan Garden, the Station, and a bus stop. What I am most satisfied is the breakfast. Very Suzhou style. I love it! I love the lightly seasoned and a little bit sweet food. I will definitely book this hotel when I visit Suzhou.

8/10 Good

Cris, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and nice ambiance.

We had a great time staying at the hotel. The garden is very refreshing.

8/10 Good

Jieyan, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/5

It is good, hotel services is good as well.

8/10 Good

Kelly, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with beautiful garden

Hotel provides free shuttle services to most of the tourist attractions nearby

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Pirkka, Järvenpää

Liked: Cleanliness, property conditions & facilities, room comfort

Near Lingerin Garden and short walk to Shantang ro

The room was good, bathroom even great. All elecricity sockets were loose, hard to get tel charged. Also room wifi was a unit in a socket and easily dropped power. Breakfast quite Chinese and basic quality.

6/10 Okay

lydia, gaborone

Liked: Staff & service

Visit to Suzhuo

Arrived late evening. I got perfect reception, no hussel checking in. The environment is very natural. Following morning I checked out to go to the conference venue.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel. Extremely good value for money.

Highly recommended. Beautiful hotel. Just a few minutes walk from the Lingering Gardens. Staff extremely helpful and always tending to your needs. Most of the staff speak decent English. We stayed in 4 cities around the area (Hangzhou, Suzhou, Shanghai, Wuxi) and this hotel was hands on the best.

10/10 Excellent

China Traveler, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Experience

I have been traveling around China for a month staying at low cost hotels that mostly served the Chinese. I wanted to experience China as the Chinese people do. These hotels are not the styles of hotels that westerners are use to. The Garden Hotel was the best hotel I stayed in during my one month travel in China. This hotel was very clean and very close to a western style hotel with an eastern decor. If I am ever in Suzhou again, I would stay at the Garden Hotel again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Steven, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is NOT the famous Garden Hotel in Suzhou

I had intended to book Garden Hotel (南园宾馆）which is supposedly a historical hotel where Chang Kai Sek and Ong Teng Cheong (ex-president of Singapore) had lodged before. Unfortunately in Hotels.com website, there is a Garden Hotel too. Not knowing the difference, I booked it. This is NOT the famous Garden Hotel. This hotel is a typical Chinese 3-star hotel with lousy room, poor service and inconvenient location. Although it is very near one of the water village (Qili Santang), I would not recommend it. The room was full of cigarette smell despite specifying a non-smoking room (apparently there is no such room). The room wall is so thin that you can hear your neighbors talking. We were so disappointed that we checked out after 1 night despite paying for 2. That was how bad the hotel is. I recommend that Hotels.com warn members that there is another better hotel with the same name or replace this with the better one for booking.