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Aparthotel

Somerset Emerald City Suzhou

4.5 star property

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Photo gallery for Somerset Emerald City Suzhou

City view
Sports facility
Lobby
In-room dining
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Kitchen
  • Dryer
  • Washer
  • Housekeeping
  • Parking included

Explore the area

View in a map
No 436 Changjiang Road Suzhou New Distri, Suzhou, Jiangsu, 215011
  • Hanshan Temple
    ‪5 min drive‬
  • Shantang Street
    ‪6 min drive‬
  • Humble Administrator's Garden
    ‪11 min drive‬
  • Wuxi (WUX-Shuofang)
    ‪30 min drive‬

Room options

View all photos for One Bedroom Premier Suite

1 bedroom, minibar, in-room safe, desk

One Bedroom Premier Suite

  • 76 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Premier Suite

1 bedroom, minibar, in-room safe, desk

Studio Premier Suite

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Somerset Emerald City Suzhou

Luxury aparthotel with a fitness center and a 24-hour front desk
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free aparthotel. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and a meeting room are onsite. Each apartment provides free WiFi and free wired Internet, an LCD TV with satellite channels, and a kitchen with a refrigerator, a stovetop, and a microwave. Conveniences include a washer/dryer and a dining area, and guests will appreciate thoughtful touches like bathrobes and slippers.
Somerset Emerald City Suzhou offers 215 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and DVD players. LCD televisions come with satellite channels. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include minibars and safes. Housekeeping is provided daily.

Recreational amenities at the aparthotel include a fitness center.
During your stay at Somerset Emerald City Suzhou, you'll be within walking distance of Suzhou Amusement Park. You'll find features like free WiFi in public areas and free self parking, plus a restaurant. This luxury aparthotel has 215 apartments on 15 floors. Free WiFi and a kitchen are available in each apartment.
  • Each apartment offers a kitchen, a washer/dryer, and a dining area
  • Free WiFi and wired Internet
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Just a 5-minute drive from Hanshan Temple and 7 minutes from Shantang Street
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room.

Public spaces have free WiFi and wired Internet. A fitness center, multilingual staff, and gift shops/newsstands are also featured at the luxury Somerset Emerald City Suzhou. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4.5-star Suzhou aparthotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
Somerset Emerald City Suzhou has a restaurant on site.

Property amenities

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Family friendly

  • Children stay free (see details)

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator
  • Toaster
  • Water dispenser

Dining

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: CNY 68 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Minibar

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Separate dining area

Entertainment

  • DVD player
  • LCD TV with satellite channels

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Business centre
  • Desk
  • Meeting room

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (137 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Free daily newspapers
  • Gift shop/newsstand
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a business district
  • In an entertainment district

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 15 floors
  • 215 units
  • Access via exterior corridors
  • Banquet hall
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • Soundproofing
  • Water dispenser
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Somerset Emerald City Suzhou

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 68 per person
  • Airport shuttle fee: CNY 650 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Somerset Emerald
Somerset Emerald City Suzhou
Somerset Emerald Hotel
Somerset Emerald Hotel Suzhou City
Somerset Emerald City Suzhou Aparthotel
Somerset Emerald Aparthotel
Somerset Emerald City Suzhou Suzhou
Somerset Emerald City Suzhou Aparthotel
Somerset Emerald City Suzhou Aparthotel Suzhou

Reviews

Somerset Emerald City Suzhou Reviews

8.8

Excellent

8.8/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 77 out of 165 reviews
Rating 8 - Good. 75 out of 165 reviews
Rating 6 - Okay. 10 out of 165 reviews
Rating 4 - Poor. 1 out of 165 reviews
Rating 2 - Terrible. 2 out of 165 reviews

Reviews

8/10 Good

Tai Gnan

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Jojo Soh

Liked: Cleanliness, room comfort

Great apartment

Great apartment locate within shopping and eaties
Stayed 1 night in May 2025

8/10 Good

Jojo Soh

Liked: Cleanliness, room comfort

Nice apartment

Appartment within shopping mall and with subway at basement . Not too close to attraction but can take didi easily as well. Room with washing machine microwave al very convenience for longer stay
Stayed 1 night in May 2025

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious and clean apartment, responsive staff, shopping mall just downstairs and train station within walking distance
Stayed 2 nights in Apr 2025

8/10 Good

Rhys

Travelled with group
Liked: Room comfort

Great Location hotel

Simple room with nice housekeeping services. Location was great, with a lot of food and a shopping mall beside it.
Stayed 2 nights in Mar 2024

10/10 Excellent

Cheung Wa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean well-equiped hotel located conveniently in a shopping complex
Stayed 3 nights in Feb 2024

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

KAR HEONG

Business traveller
Liked: Staff & service, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

Good and comfortable. Will stay again
Stayed 4 nights in Jul 2019

8/10 Good

Andrew, Singapore

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
This hotel is right next to Emerald City Mall and the walking street. Great location with lots of good restaurant and amenities. Lots of areas to shop and dine. Great Location!!
Stayed 2 nights in May 2019

8/10 Good

KAR HEONG

Liked: Staff & service
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good standard great location

Business
Stayed 4 nights in Jan 2019

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Oct 2018

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business trip to Suzhou

Great with Mall and other facilities in close proximity.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay

Convenient location
Stayed 1 night in Jul 2018

8/10 Good

CC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good location

Good location which is 1KM away from the MRT station. Located near the food street and shopping mall. No problem to find food or restaurants for dinning. Good for both business or leisure.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Comfortable

We were surprisedthat this hotel was in a shopping centre but in the end it worked out fine. We caught up with laundry which is handy mid vacation.
Stayed 3 nights in Apr 2018

6/10 Okay

Vadim

Liked: Cleanliness, room comfort

Suzhou Somerset spring 2018.

Clean enough. Nice gym. Basic breakfast. Pure wifi, hardly works in busy hours. Nice surrounding area.

8/10 Good

Andrew , Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very spacious room because I got a Suite.

I always stay at this hotel when I am in Suzhou, because there are many good Restaurants and amenities stores around the Somerset Emerald Hotel. Most important, it belongs to the Ascott Group.
Stayed 1 night in Apr 2018

10/10 Excellent

Andrew E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great area

Very good hotel. Good balcony. Excellent breakfast. Next to shopping mall. Plenty of restaurant. Convenient store nearby. Cannot ask for a better location.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Good will definitely stay again

We booked this hotel for a weekend trip from Shanghai. The location is excellent right next to the Emerald City Mall so it was convenient to go find food or fill up the day with shopping activities. The staff was very friendly and they have taxi service so it was very convenient to go around the city. Breakfast was good. not as many options to choose from but doable. The only downside to our stay was we were supposed to have a balcony but since the hotel exterior was being repaired the balcony was not accessible. They did not inform us this until we arrived at our room and there was a note in the room.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Andrew, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Business Hotel

I have always stay in this hotel when I'm in Suzhou. Very convenient hotel with many amenities around
Stayed 1 night in Jul 2017

6/10 Okay

J, Vancouver, Canada

Liked: Staff & service
Disliked: Property conditions & facilities

a hotel inside a shopping mall

Location is good. It is inside a big shopping mall. Everything is available inside shopping mall. There are a number of restaurants. The room is equipped with a small kitchen, a refrigerator and a laundry machine. Staff is friendly and helpful. WiFi is provided and works well. There is a fitness room, but no swimming pool.
Stayed 3 nights in Jul 2017

8/10 Good

Tee Young

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I will stay here again on my next trip.

Good location, inside the shopping mall, a lot of restaurant choice.
Stayed 5 nights in Jun 2017