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Hotel Hacienda

3.0 star property

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Interior detail
Exterior
Dos Jefes | City view
Acapulco Suite | Private kitchen
Interior detail

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available

Explore the area

View in a map
179 Cleveland Street, Redfern, NSW, 2016
  • Place, Central Park
    ‪5 min walk‬
  • Place, University of Technology Sydney
    ‪5 min walk‬
  • Place, University of Sydney
    ‪7 min walk‬
  • Airport, Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪9 min drive‬

Room options

View all photos for Acapulco Suite

Acapulco Suite

Acapulco Suite

8.0 out of 10
Very good
(2 reviews)
  • 55 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Dos Jefes

Dos Jefes

Dos Jefes

8.4 out of 10
Very good
(5 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for El Jefes

Soundproofing, iron/ironing board, free WiFi, bed sheets

El Jefes

7.0 out of 10
Good
(11 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for El Nido

Soundproofing, iron/ironing board, free WiFi, bed sheets

El Nido

7.6 out of 10
Good
(35 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Hacienda

Self parking, concierge services, and tour/ticket assistance are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a vending machine.
Hotel Hacienda offers 64 accommodations with hair dryers. Televisions come with digital channels.

Bathrooms include showers with hydromassage showerheads. This Sydney hotel provides complimentary wireless Internet access.

Our customers tell us they can't get enough of the helpful staff at Hotel Hacienda. During your stay, you're just a quick walk from University of Sydney. Enjoy features like free WiFi in public areas, plus concierge services and self parking (surcharge).
  • Free WiFi
  • Self parking available for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Guests have great things to say about the location and the clean accommodations
  • Just a 4-minute drive from SEA LIFE Sydney Aquarium and a few minutes from Star Casino
Hotel Hacienda offers its guests a vending machine, tour/ticket assistance, and concierge services. WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Sydney hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured parking on site (AUD 30 per night)
  • Limited on-site self parking

Family friendly

  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Built in 2000
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Hydromassage showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: AUD 25
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 25

Special check-in instructions

The property charges 1.98 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 50 will be collected before check-in.

We've listed all charges provided to us by the property.

This property's damage deposit is refundable via credit card within 7 days after check-out, pending room inspection.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self parking fee: AUD 30.00 per night
  • Early check-in fee: AUD 25 (subject to availability)
  • Late check-out fee: AUD 25 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.98 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Y City South
Y City South Hotel
Y Hotel City
Song Hotel Redfern Chippendale
Y Hotel City South Chippendale
Y City South Chippendale
y Hotel Sydney
Song Redfern Chippendale
Song Redfern
Song Hotel Redfern
Hotel Hacienda Hotel
Hotel Hacienda Redfern
Hotel Hacienda Hotel Redfern

Hotel Hacienda Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 221 out of 1004 reviews
Rating 8 - Good. 328 out of 1004 reviews
Rating 6 - Okay. 274 out of 1004 reviews
Rating 4 - Poor. 103 out of 1004 reviews
Rating 2 - Terrible. 78 out of 1004 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Ruth

Stayed 1 night in Nov 2025

10/10 Excellent

Nn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, very kind staff, amenities are good
Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and very comfortable bed. The staff were very helpful and friendly.
Stayed 1 night in Nov 2025

10/10 Excellent

Klarissa, Calgary

Stayed 1 night in Nov 2025

10/10 Excellent

DR JACQUELINE KIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly helpful staff. Access to snacks and drinks afterhours. Super convenient next to central (was celebrating a friend’s birthday nearby). Great stay!
Stayed 1 night in Nov 2025

6/10 Okay

BEVERLY

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room was clean and tidy ,but no coffee tea ect in room ,room was very small but served it purpose ,parking was really tight but secure .
Stayed 2 nights in Nov 2025

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

8/10 Good

Anne Marie

Stayed 1 night in Nov 2025

6/10 Okay

Tracey

Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 1 night in Nov 2025

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean & cozy room, staff were super lovely & accomodating ☺️
Stayed 2 nights in Oct 2025

6/10 Okay

Isabella

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 6 nights, overall was a somewhat enjoyable stay. The room was very small, however it has aircon and a TV. Unfortunately the room itself was not the cleanest when we came in. There was old food in the mini fridge from the last people, and hair inside the drawers/ on the shower walls. The toilet seat didn’t sit in place and the bathroom tap wasn’t in the best condition either. Otherwise it was in a good location (close to the train station) and was nice and quiet.
Stayed 6 nights in Oct 2025

8/10 Good

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very convenient for travel into Sydney and was very suitable for the needs of my trip. Would recommend!!
Stayed 2 nights in Oct 2025

10/10 Excellent

Oban

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy
Stayed 1 night in Oct 2025

10/10 Excellent

Raz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfy little hotel!

Super close to Redfern and Central train stations, and honestly much better than i was expecting for the price! It was only a tiny room, but the shower pressure was amazing and soundproofing was also great considering how busy it is right outside with traffic and trains!
Stayed 2 nights in Sep 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Uniquely different, small rooms but reasonably priced, can hear the trains but didnt keep us up. Would stay again.
Stayed 1 night in Sep 2025

8/10 Good

Can

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Why pay more for a hotel? Clean, great water pressure for the shower, friendly service. Regarding the noise from the train line, it's not as bad as other reviews say. Just bring ear plugs if you are worried :)! Highly recommended!
Stayed 1 night in Sep 2025

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort

You get what you pay for

Room had not been properly cleaned: under the bed hadn’t been swept, and there was mould in the bathroom from consistent poor cleaning. Bed was terribly uncomfortable with the worst pillows I’d ever slept on. The room was loud, all night you can hear the train nearby, as well as people walking down the hallway. The entire hotel also has a weird smell. Staff were nice.
Stayed 4 nights in Aug 2025

4/10 Poor

Clarence

Stayed 1 night in Aug 2025

10/10 Excellent

Brielle

Stayed 1 night in Aug 2025

2/10 Terrible

Cyrus

Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Room was small but clean and secure. Location is great for the price, one stop by train from sydney central. Of our 3 night stay, 2 nights good, but one night very noisy due to rowdy guests in next room.
Stayed 3 nights in Aug 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Great for solo travellers. Value for money. A restaurant on site would be good
Stayed 1 night in Aug 2025

10/10 Excellent

Shane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025