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Shangri-La Sydney

5.0 star property

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Photo gallery for Shangri-La Sydney

2 restaurants, breakfast served
Exterior
Exterior
2 restaurants, breakfast served
Premium bedding, in-room safe, desk, blackout curtains

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Parking available

Explore the area

Map
176 Cumberland Street, The Rocks, NSW, 2000
  • Circular Quay
    ‪10 min walk‬
  • Sydney Harbour Bridge
    ‪12 min walk‬
  • Sydney Opera House
    ‪16 min walk‬
  • Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Opera House, Room, 1 King Bed, City View

Deluxe Opera House, Room, 1 King Bed, City View

Deluxe Opera House, Room, 1 King Bed, City View

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Opera House, 2 Single Beds, City View

Deluxe Opera House, 2 Single Beds, City View

Deluxe Opera House, 2 Single Beds, City View

  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Opera House City View 1 King

Executive Opera House City View 1 King

Executive Opera House City View 1 King

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Opera House City View 2 Twins

Executive Opera House City View 2 Twins

Executive Opera House City View 2 Twins

  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Darling Harbour 2 Twins

Executive Darling Harbour 2 Twins

Executive Darling Harbour 2 Twins

  • 40 sq m
  • Bay view
  • Sleeps 3
  • 2 Double Beds

View all photos for Horizon Opera House City View 1 King

Horizon Opera House City View 1 King | View from room

Horizon Opera House City View 1 King

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Sydney Harbour View 2 Twins

Executive Sydney Harbour View 2 Twins

Executive Sydney Harbour View 2 Twins

  • 50 sq m
  • Harbor view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Darling Harbour 1 King

Executive Darling Harbour 1 King

Executive Darling Harbour 1 King

  • 40 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Suite, 1 King Bed, Lounge Access Tower High Floor

Horizon Suite, 1 King Bed, Lounge Access Tower High Floor

Horizon Suite, 1 King Bed, Lounge Access Tower High Floor

  • 87 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Premier Sydney Harbour 1 King, Lounge Access, High Floor

Premium bedding, in-room safe, desk, blackout curtains

Horizon Premier Sydney Harbour 1 King, Lounge Access, High Floor

  • 60 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Sydney Harbour Suite 1 King

Executive Sydney Harbour Suite 1 King

Executive Sydney Harbour Suite 1 King

  • 83 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Ambassador Suite, Lounge Access, High Floor

Ambassador Suite, Lounge Access, High Floor | View from room

Ambassador Suite, Lounge Access, High Floor

  • 105 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, Business Lounge Access, Harbour View (High Floor)

Royal Suite, Club lounge access, Harbour View (High Floor)

Royal Suite, Business Lounge Access, Harbour View (High Floor)

  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, Business Lounge Access, Harbour View (High Floor)

Presidential Suite, Club lounge access, Harbour View (High Floor) | Living area

Presidential Suite, Business Lounge Access, Harbour View (High Floor)

  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Business Lounge Access, Harbour View (Governor, High Floor)

Suite, Club lounge access, Harbour View (Governor, High Floor)

Suite, Business Lounge Access, Harbour View (Governor, High Floor)

  • 114 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Sydney Harbour View 1 King

Executive Sydney Harbour View 1 King

Executive Sydney Harbour View 1 King

  • 45 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Harbour Bridge King Room

Premier Harbour Bridge King Room

Premier Harbour Bridge King Room

  • 60 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Harbour Bridge Suite 1 King

Harbour Bridge Suite 1 King | Living area

Harbour Bridge Suite 1 King

  • 83 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Darling Harbour 1 King

Horizon Darling Harbour 1 King

Horizon Darling Harbour 1 King

  • 40 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Sydney Harbour View 1 King

Horizon Sydney Harbour View 1 King

Horizon Sydney Harbour View 1 King

  • 45 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

  • 83 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Darling Harbour 1 King

Deluxe Darling Harbour 1 King

Deluxe Darling Harbour 1 King

  • 39.9 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Darling Harbour 2 Twins

Deluxe Darling Harbour 2 Twins

Deluxe Darling Harbour 2 Twins

  • 39.9 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Club Spa Suite 1 King, Lounge Access, High Floor

Horizon Club Spa Suite 1 King, Lounge Access, High Floor | View from room

Horizon Club Spa Suite 1 King, Lounge Access, High Floor

  • 77 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Harbour Bridge King Room

Deluxe Harbour Bridge King Room

Deluxe Harbour Bridge King Room

  • 45 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Harbour Bridge Twin Room

Deluxe Harbour Bridge Twin Room

Deluxe Harbour Bridge Twin Room

  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Premier Sydney Harbour View 1 King

Grand Premier Sydney Harbour View 1 King

Grand Premier Sydney Harbour View 1 King

  • 60 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Similar properties

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  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.8 out of 5, Exceptional, (1745)
The price is €249
for 1 room
includes taxes & fees
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About this property

Shangri-La Sydney

Hotel with 2 restaurants, steps from The Big Dig Archaeology Education Centre
This smoke-free hotel features 2 restaurants, a full-service spa, and an indoor pool. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Shangri-La Sydney offers 565 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. Digital television is provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open select days. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the breakfast at Shangri-La Sydney. During your stay, you're just a quick walk from Overseas Passenger Terminal. You'll find features like free WiFi in public areas, plus 2 restaurants and a full-service spa.
  • Free WiFi and wired Internet
  • Enjoy a meal at the buffet restaurant or drinks at the cocktail bar
  • Buffet breakfast served daily for a fee
  • Valet parking and RV/bus/truck parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with Swedish massages, body treatments, or body wraps at the spa
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests really like the accommodations for the overall comfort, comfy beds, spaciousness, and cleanliness
  • Steps from The Big Dig Archaeology Education Centre and 6 minutes by foot from Museum of Contemporary Art
Shangri-La Sydney offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include 20 meeting rooms and limo/town car service. Event space at this hotel measures 20451 square feet (1900 square meters) and includes conference space. A fitness center, a terrace, and multilingual staff are also featured at the business-friendly Shangri-La Sydney. Parking is available for a fee.

This Sydney hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
Altitude Restaurant - This restaurant serves lunch and dinner. Reservations are required.
Blu Bar on 36 - Onsite cocktail bar. Open daily.
Café Mix Restaurant - This buffet restaurant serves breakfast only. Open daily.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Secured, covered valet parking on site (AUD 105 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 52 to 67 for adults and AUD 25 to 25 for children
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Altitude Restaurant
  • Blu Bar on 36
  • Café Mix Restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 20 meeting rooms
  • 20,451 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 36 floors
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Smoke-free property
  • Traditional architecture
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1.85 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property enforces a strict dress code in Blu Bar on 36 restaurant.
The valet parking fee is AUD 135 per day for vehicles over 82.6 inches (2.1 meters) high.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 25 to December 25:
  • Spa

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 275.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 145 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 52 to 67 for adults, and AUD 25 to 25 for children
  • Covered valet parking fee: AUD 105 per day (in/out privileges)
  • Rollaway bed fee: AUD 275.0 per night
  • Credit card charges are subject to a surcharge of 1.85 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The listed child breakfast fee applies to guests age 11 and younger.
Property Registration Number 92 003 643 963

We should mention

  • Pool access available from 7:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Shangri-La Sydney
Hotel Sydney Shangri-La
Shangri-La Hotel Sydney
Shangri-La Hotel Sydney The Rocks
Shangri-La Sydney
Shangri-La Sydney Hotel
Shangri-La Sydney The Rocks
Sydney Hotel Shangri-La
Sydney Shangri-La
Sydney Shangri-La Hotel
Shangri La Sydney
Shangri La Hotel Sydney

Shangri-La Sydney Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1513 out of 2274 reviews
Rating 8 - Good. 407 out of 2274 reviews
Rating 6 - Okay. 187 out of 2274 reviews
Rating 4 - Poor. 94 out of 2274 reviews
Rating 2 - Terrible. 73 out of 2274 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

edmund

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly,good food,beautiful views
Stayed 2 nights in Dec 2024

10/10 Excellent

Manuel

Stayed 1 night in Feb 2025

10/10 Excellent

Fiona

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Romeo Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are excellent. My request always address. Foods are good on breakfast time Near to all needs , parks and shopping
Stayed 5 nights in Jan 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, excellent hotel
Stayed 3 nights in Jan 2025

6/10 Okay

Terrence

No
Stayed 2 nights in Jan 2025

10/10 Excellent

Kimberley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had the most amazing stay for my wedding anniversary. The staff went above and beyond to accommodate. Staff were lovely, room was clean and location perfect. Will definitely be going again
Stayed 1 night in Feb 2025

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Sanjula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sydney experience

We booked Shangri La on this stay based on our wonderful experience the previous stays in other countries. The room was great but I think the service was a little disappointing. I had made coffee and the second day when I got back from the tour the coffee machine was not cleaned and the cups were not replaced . Also I had flown in from far and sent a request asking if I was able to check in a few hours earlier . When I got in I had to wait for check in time . After a 22 hr flight I was exhausted and asked if there was any way to get a room earlier and was told only if I paid 80$ extra . I think some empathy would have been great . The room is ready already , getting extra money just to give a key few hours early in my thoughts did not seem right. Because we check out early we do not get a refund so same way we would hope for a little care especially when there is a room already available and you can see the customer has a valid reason for the ask. Overall the hotel was great. Food was great.
Stayed 3 nights in Jan 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Wry nice hotel, excellent location. Walking distance to Opera house, the harbor bridge, shopping and dining.
Stayed 3 nights in Jan 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
I had an amazing time celebrating my 50th birthday! Staff were amazing, room was awesome and room was perfect! I highly recommend the spa one of the best ever!!
Stayed 1 night in Jan 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay very much! Easy to get around the area and the staff was great!
Stayed 3 nights in Jan 2025

10/10 Excellent

Kristoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Troy

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Overall disappointed by the stay. Rooms need an update. Used concierge service which was good and bad. There was no communication about availability of restaurant/bar one night and forced to find another location. Concierge sent us to a closed restaurant. Restaurant is overrated - view is excellent but service was disappointing and food quality also. 4 seasons is a better hotel for similar price.
Stayed 3 nights in Jan 2025

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic view. Steep walk down to the quayside.
Stayed 2 nights in Jan 2025

10/10 Excellent

Arvind

Stayed 1 night in Jan 2025

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Anne-Marie

Stayed 1 night in Jan 2025

10/10 Excellent

Salivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Jessica

Stayed 1 night in Jan 2025

10/10 Excellent

Austen

Stayed 1 night in Jan 2025

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Wouldn’t recommend for special occasions

It was our honeymoon coming straight from the wedding reception and checking in at around 1:30am, service staff was nice and informed us that there is a honeymoon pack to be delivered the following day for us to go through. We get woken up at 10ish am with the team ready to clean the room up which I told them to return later, the fact check out is from 11am and we had 2 x nights stay it was quite poor from the hotel. The honeymoon pack did not turn up either. Besides the view, will probably not stay here again as it really was a disappointing experience overall.
Stayed 2 nights in Jan 2025

10/10 Excellent

Lisa

Stayed 2 nights in Jan 2025