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Hotel Palacio Azteca Tijuana, Trademark by Wyndham

3.5 star property

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Photo gallery for Hotel Palacio Azteca Tijuana, Trademark by Wyndham

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Point of interest
Point of interest
Lobby
Buffet

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Free airport shuttle
  • Free Wi-Fi

Explore the area

View in a map
Blvd Cuauhtemoc Sur N.213, Col davila, Tijuana, BC, 22400
  • Place, CAS Visa USA
    ‪10 min walk‬
  • Place, Paseo Chapultepec
    ‪15 min walk‬
  • Place, Centro Cultural Tijuana
    ‪15 min walk‬
  • Airport, Tijuana, Baja California Norte (TIJ-General Abelardo L. Rodriguez Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Mobility Accessible, Non Smoking

Room, 1 Queen Bed, Mobility Accessible, Non Smoking

Room, 1 Queen Bed, Mobility Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking

Premium Suite, 1 King Bed, Non Smoking

Premium Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

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About this property

Hotel Palacio Azteca Tijuana, Trademark by Wyndham

This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free continental breakfast is provided, as well as free WiFi in public areas, free valet parking, and a free airport shuttle. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Hotel Palacio Azteca Tijuana, Trademark by Wyndham offers 201 accommodations with safes and complimentary bottled water. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages and sports massages.
Our customers tell us they can't get enough of the helpful staff at Hotel Palacio Azteca Tijuana, Trademark by Wyndham. During your stay, you're just a quick walk from Plaza Toreo City Complex. Free breakfast, free WiFi in public areas, and free valet parking are available.
  • Free continental breakfast served daily
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free valet parking and self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym
  • 14 minutes by foot from Plaza Rio Commercial Center and a 1-minute drive from Paseo Chapultepec
  • Free airport shuttle service
Hotel Palacio Azteca Tijuana, Trademark by Wyndham offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 7 meeting rooms are available. Event space at this hotel measures 5000 square feet (465 square meters) and includes a conference center. Spa services, a terrace, and tour/ticket assistance are also featured at the family-friendly Hotel Palacio Azteca Tijuana, Trademark by Wyndham. A roundtrip airport shuttle is free (available 24 hours). Self parking and valet parking are free.

This 3.5-star Tijuana hotel is smoke free.

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.
Ixchel Restaurant - Onsite buffet restaurant.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Beach shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Free secured, covered valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ixchel Restaurant

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Conference centre (5,000 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Hot stone massages
  • In-room massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel Palacio Azteca Tijuana, Trademark by Wyndham offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The name on the reservation must match the name on the guest's photo identification provided at check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Azteca Hotel
Hotel Azteca
Hotel Palacio Azteca
Hotel Palacio Azteca Tijuana
Palacio Azteca
Palacio Azteca Tijuana
Hotel Palacio Azteca Hotel
Hotel Palacio Azteca Tijuana
Hotel Palacio Azteca Hotel Tijuana

Hotel Palacio Azteca Tijuana, Trademark by Wyndham Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 513 out of 1000 reviews
Rating 8 - Good. 197 out of 1000 reviews
Rating 6 - Okay. 123 out of 1000 reviews
Rating 4 - Poor. 69 out of 1000 reviews
Rating 2 - Terrible. 98 out of 1000 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

María

Stayed 1 night in Nov 2025

10/10 Excellent

Jorge

Stayed 1 night in Nov 2025

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
everything wonderful
Stayed 1 night in Nov 2025

10/10 Excellent

Jayro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jack

Liked: Cleanliness, property conditions & facilities
Great Service
Stayed 1 night in Nov 2025

8/10 Good

Mario

Stayed 2 nights in Nov 2025

10/10 Excellent

Clara

Stayed 1 night in Nov 2025

2/10 Terrible

Maria, West Jordan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival there was no running water and after that a second day without water I had to move to a different hotel. Manager refused to refund money just kept telling me that the water was going to be fixed soon
Stayed 3 nights in Nov 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice trip and stay here is always well
Stayed 2 nights in Oct 2025

4/10 Poor

Nathaly

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Upon arrival, we were told the hotel had no running water, so we couldn’t shower or brush our teeth until late evening. Then the Wi-Fi in our room didn’t work. Despite several complaints, nothing changed, and even after being moved to another room, the Wi-Fi was still unusable. The only solution offered was to work or study in the lobby, and after insisting, we were finally allowed to use the business area. The parking situation was also inconvenient, valet only, meaning you must wait every time you need your car and tip each time. The included breakfast was just eggs and coffee and not appetizing. Overall, the hotel no longer reflects its former quality and feels more like an overpriced roadside motel. However, the staff remained polite and tried their best to help, and the valet attendants were always prompt and friendly despite the lack of management on duty.
Stayed 2 nights in Nov 2025

10/10 Excellent

Alexia

Stayed 2 nights in Nov 2025

6/10 Okay

Carolina

Travelled with family
Disliked: Staff & service
We didn’t use the airport, shuttle, but as far as a breakfast, not organized, breakfast was cold. Choices for breakfast. Breakfast were pathetic.Waiter was not friendly. Waiter Did not explain anything.
Stayed 1 night in Nov 2025

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Lazaro

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had an authentic, elegant feeling .
Stayed 1 night in Sep 2025

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is 6 minutes away from San Ysidro boarder. Great location and very safe.
Stayed 1 night in Oct 2025

10/10 Excellent

Maria

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Excellent customer service
Stayed 1 night in Sep 2025

6/10 Okay

Cynthia

Stayed 1 night in Sep 2025

10/10 Excellent

Sergio

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Omid

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property has a nice outdoor dining area, although the kitchen / restaurant staff didn't have professional customer experience. Reception and hotel manager were nice and friendly. The first room we had, the bathroom didn't have ventilation system and it somehow smelled, we ended up requesting another room which was comparatively better. But overall the hotel and room seem old and need fresh remodeling and plumbing renovations.
Stayed 5 nights in Sep 2025

10/10 Excellent

Gloria

Stayed 1 night in Sep 2025

6/10 Okay

Albert

Liked: Staff & service
The hotel is currently undergoing a large renovation. It's very much needed and welcomed in order to keep up with today's current demands. The place got stuck in the 90's, to say it best. The location is ideal! Within walking distances of coffee shops, restaurants, quick eateries, and convenient stores. The location also sits within a few miles of nightlife activities, shops, and other ethic restaurants. The front desk staff could work on improving their customer relations, engagement, and interactions which would improve the stay of its guests. The onsite restaurant has good food with live music. The restaurant staff is their gem! Exceptional service and attentiveness to detail was quite refreshing after a long journey just to get there. Currently, in my humble opinion, the hotel is a 3 of 5 with lots of room to improve. Maybe the property's "facelift" will improve the morale and make guest's stays a lot more enjoyable.
Stayed 2 nights in Sep 2025

6/10 Okay

James

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Marcela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and friendly staff!
Stayed 1 night in Sep 2025

8/10 Good

Joaeluis

Liked: Cleanliness
Stayed 2 nights in Sep 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean n nice
Stayed 2 nights in Sep 2025