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City Hotel N.U.T.S.

2.5 star property

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Photo gallery for City Hotel N.U.T.S.

Modern Japanese Tatami Room (4 People)
Lobby
Hallway
Interior
Front of property – evening/night

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Business services
  • Laundry room

Explore the area

View in a map
1 16 5 Shinjuku, Shinjuku-ku, Tokyo, Tokyo-to, 160-0022
  • Place, Shinjuku Gyoen National Garden
    ‪7 min walk‬
  • Place, Isetan Department Store Shinjuku
    ‪9 min walk‬
  • Place, Shinjuku Isetan
    ‪10 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪42 min drive‬

Room options

View all photos for Triple Room

Triple Room

Triple Room

8.6 out of 10
Excellent
(15 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 7
  • 2 Single Beds and 1 Double Bed
  • Free wired internet

View all photos for Twin Room

In-room safe, individually decorated, individually furnished, desk

Twin Room

8.8 out of 10
Excellent
(3 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed
  • Free wired internet

View all photos for Comfort Room, Multiple Beds, Non Smoking

Comfort Room, Multiple Beds, Non Smoking

Comfort Room, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed, 2 Single Beds and 1 Single Trundle Bed
  • Free wired internet

View all photos for Modern Japanese Tatami Room (4 People)

In-room safe, individually decorated, individually furnished, desk

Modern Japanese Tatami Room (4 People)

  • 28 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Single Futons and 1 Double Bed
  • Free wired internet

View all photos for Single Room, 1 Double Bed

Single Room, 1 Double Bed

Single Room, 1 Double Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Double Room

Double Room

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Double Room (with Extra Bed)

Double Room (with Extra Bed)

Double Room (with Extra Bed)

8.6 out of 10
Excellent
(11 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 1 Single Bed
  • Free wired internet

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About this property

City Hotel N.U.T.S.

Along with self parking, this smoke-free hotel has a business center and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and a front-desk safe.
City Hotel N.U.T.S. offers 33 accommodations with DVD players and safes. Each accommodation is individually furnished and decorated. Televisions come with digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at City Hotel N.U.T.S.. During your stay, you're just a quick walk from Shinjuku Gyoen National Garden. Free WiFi in public areas, a business center, and breakfast (surcharge) are available.
  • Free WiFi and wired Internet in some public areas
  • Continental breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include a front-desk safe, a business center, and laundry facilities
  • Onsite recreation includes bike rentals
  • 10 minutes by foot from Shinjuku Gyoen National Garden and a 4-minute drive from Tokyo Imperial Palace
  • Dogs welcome for a fee (restrictions apply)
Public spaces have free WiFi and wired Internet. There's an onsite business center. City Hotel N.U.T.S. also features a vending machine, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Art Deco Tokyo hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Uncovered parking on site (JPY 3,300 per day; includes in/out privileges)
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:00 AM for a fee: JPY 1,500 per person

Things to do

  • Bicycle rentals

Family friendly

  • DVD player
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Lift
  • Portable bathtub seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 7 buildings
  • 7 floors
  • Art Deco architecture
  • Built in 1990
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch TV with digital channels
  • DVD player
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: JPY 6600 per pet, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 3300 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately JPY 1500 per person
  • Uncovered self parking fee: JPY 3300 per day (in/out privileges)
  • Pet fee: JPY 6600 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 3300 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

City Hotel N.U.T.S.
City Hotel N.U.T.S. Tokyo
City N.U.T.S.
City N.U.T.S. Tokyo
Hotel N.U.T.S.
N.U.T.S. Hotel
City Hotel N.U.T.S. Hotel
City Hotel N.U.T.S. Tokyo
City Hotel N.U.T.S. Hotel Tokyo

City Hotel N.U.T.S. Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 262 out of 722 reviews
Rating 8 - Good. 257 out of 722 reviews
Rating 6 - Okay. 107 out of 722 reviews
Rating 4 - Poor. 63 out of 722 reviews
Rating 2 - Terrible. 33 out of 722 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Allan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
We had a great experience during our stay at City Hotel NUTS. Room was very clean, great size, but do not expect a good view. Amenities provided were great, except that they do not have a microwave. Staff were helpful and courteous. They speak a little english, but they use Google translator, so not much of a problem.
Stayed 3 nights in Feb 2026

2/10 Terrible

tenzin

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
I have never left a bad review about a single place I have stayed at because there is always a positive. However this place actually disappointed us over and over again. The staff aren’t friendly and didn’t even greet us. They just spoke to us as if we were wasting their time and with attitude. The lady with the blonde short hair that checked us in was nice & helpful but every other staff we had met was unfriendly and had no smile on their face. When checking out, the receptionist didn’t even greet us and just held her hand out with no words. The room was not what it looked like at all on the pictures. We chose this room because it looked spacious compared to other hotels in Tokyo and the amenities. No jetted bathtub or seperate toilet and shower (which we purposely booked for as a group of three) as everything was in one & it was just an outdated bathtub with a shower head. Considering the price we paid, I was furious that the room wasn’t anything that it looked like on the photos. There was mould on the ceiling & there was a crack on the glass door and what looked like a blood stain on the curtains. The air conditioning/heater didn’t work which was so disappointing as the weather here is cold already. We stayed here for six nights and only once was the room cleaned which we had to go down and ask ourselves as they didn’t come even when our door didn’t have the don’t clean today sign. Honestly, I didn’t even want to leave a bad review but this is just a joke.
Stayed 6 nights in Feb 2026

10/10 Excellent

Charles

Stayed 3 nights in Jan 2026

10/10 Excellent

Joanne

Liked: Cleanliness, amenities, property conditions & facilities
Pleasantly spacious room with bathtub which I prefer . Daily fresh towels and cleaning provided . We stayed in 3 person room (2 x twin bed and 1 full bed spaced apart ) eating table with 4 chairs . We stayed in the second building on the second floor 2E .
Stayed 7 nights in Jan 2026

6/10 Okay

Derek

Travelled with group
Liked: Cleanliness, staff & service
Staff was great and property was in a good location, affordable for Shinjuku. Furniture in the room was in pretty poor shape visually and the bed was not very comfortable. The bathroom was pretty nice and the shower/tub area was spacious.
Stayed 7 nights in Jan 2026

10/10 Excellent

Jodi

Stayed 1 night in Jan 2026

8/10 Good

Sachiko

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location. Standard amenities.
Stayed 1 night in Jan 2026

10/10 Excellent

Lisa Ann

Stayed 5 nights in Dec 2025

8/10 Good

Paul

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good location. Quiet. Nice room, bed is a little firm, shower room is very good. Close to Metro stop, good coffee and supermarkets. Easy walk to all the action of Shinjuku.
Stayed 4 nights in Dec 2025

10/10 Excellent

Randy

Amenities is
Stayed 5 nights in Dec 2025

10/10 Excellent

Mayuri

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very clean and the staff very helpful. Rooms were spacious
Stayed 4 nights in Nov 2025

10/10 Excellent

Carlos

Stayed 1 night in Nov 2025

10/10 Excellent

Andrew

Stayed 5 nights in Nov 2025

10/10 Excellent

Christelle

Travelled with family
Lovely stay, thank you :)
Stayed 2 nights in Nov 2025

10/10 Excellent

Chi Wai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated, clean & spacious
Stayed 1 night in Nov 2025

10/10 Excellent

Cheryl Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities
Best budget hotel in 4 weeks in Japan. Close to station. Spacious Delux family room with kitchen, comfy beds, goodshower & great towels.
Stayed 4 nights in Nov 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

6/10 Okay

Sandra, Maple Ridge

Travelled with family
Liked: Cleanliness
Room was clean except for 3 dried up contacts stuck to the walls! Staff was okay just not very friendly.
Stayed 5 nights in Oct 2025

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Would highly recommend
Stayed 4 nights in Sep 2025

10/10 Excellent

Allen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Frank, Winnipeg

Stayed 3 nights in Sep 2025

10/10 Excellent

vivek

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience overall
Stayed 5 nights in Aug 2025

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were made everyday, room was spacious and was nearby corner stores and laundry.
Stayed 4 nights in Sep 2025

10/10 Excellent

Aidan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff are super friendly
Stayed 1 night in Aug 2025

10/10 Excellent

Agustin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very pleasant stay at this hotel in Shinjuku; the staff here was very friendly and welcoming. Across from the hotel is a laundromat, which is very convenient, with vending machines outside. In addition, the area is very peaceful, with some local shops and restaurants very close by, including the train station. I highly recommend staying here if you ever want to walk around the city, which is about 12 minutes from the hotel. Overall, I am very satisfied here and I hope to return here when I visit Japan again.
Stayed 5 nights in Aug 2025