"Breakfast buffet is excellent. Wide variety of food to choose from. Thanks to the cook and service staff for preparing healthy meal to keep us fit. Ev ... " More
1 Mar 2022 by Community Manager
Dear Haroon, Thank you very much for taking the time to evaluate our services and facilities, in addition to choosing the Riosol Hotel as your destination in Gran Canaria. We apologize for the inconvenience you had with ants in the Apartment, but as anyone can surely notice, our Resort is surrounded by beautiful trees, flowers, gardens and it would be well-nigh impossible for any Hotel in the Canary Islands to guarantee the absence of them as they are endemic of this subtropical area. Obviously, we try to avoid them by a good pest prevention program managed by a specialized company, but although our Sprays and fumigation programmes have improved vastly over the last 10 years and there are fewer problems nowadays within our Hotel, yes sometimes ants manage to get into a room. Recently the European standard for fumigants used in accommodations has changed for the use of weaker and safer products, this has turned pest control into a harder but healthier task, making it impossible even for specialized companies to assure 100% protection against insects. It must be noted that though evidence of ants is a sign that the spray is no longer keeping them at bay; it says absolutely nothing about whether a Hotel is clean or dirty. In the residential areas, the councils have to spray communal areas regularly, and so does every householder. Kind Regards, Hotel Riosol Riversun-Touristic
17 Aug 2019 by Community Manager
Dear Shiela, We are very thankful after reading your review about your stay at the Riosol Hotel. Thank you for praising our staff, breakfast buffet and views. We have taken notes of your comments on the sofa beds in order to study how we can make the experience of our guests much better. Your feedback is very important to us. Thank you very much for letting us know. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Hotel Riosol Riversun – Touristic
7 Aug 2017 by Community Manager
We thank our guest and author of this review for the time dedicated to publish his opinion about the Riosol Hotel. We try to ensure that all our guests enjoy their stays with us, so in this case I was upset to read that they were disappointed by their experience and I want to take this opportunity to clarify the issues mentioned: -Nowadays, in the era of google images, is difficult to pretend to be surprised by the location of a certain Hotel: within Puerto Rico in Mogán, Riosol has a privileged situation right at the top, its original architectural design, and the large terraces of most of the apartments offer spectacular views and the maximum hours of sunshine. -The kids club is open 2 hours in the morning and another 2 hours in the afternoon, offering both indoors and outdoors activities. In the evenings there are daily Minidiscos with dances and games - In the Canary Islands there are cockroaches EVERYWHERE : there are cockroaches in every house and every Hotel of the islands. Canarian cockroaches live in the grounds and are not related to dirt, they might be nasty but are 100% harmless and we, as does every hotel on the island, have an ongoing pest prevention program managed by a specialized company. As everyone will notice, our Resort is surrounded by beautiful trees, flowers, gardens and no matter how hard we try to keep insects at bay….yes sometimes they manage to get into a room. -Our vegetarian offer includes a vast selection of salads, cooked vegetables and soups . Kind Regards, Lorenzo Sentís Community Manager Riversun-Touristic
19 Jan 2024 by Community Manager
Dear Rasmus,We thank you for taking the time to review your stay.By the score of your review, we infer you think some aspects of our service could improve. We would be so grateful to know more about these areas to improve them. Kind Regards,Hotel RiosolRiversun-Touristic
15 Jan 2024 by Community Manager
Estimado Jose,Le damos las gracias por el tiempo dedicado a publicar su opinión.Deducimos, por la puntuación que nos ha otorgado, que han debido de existir algunos aspectos de nuestro servicio que no han sido de su entera satisfacción. Estaríamos muy agradecidos de saber cuáles han sido estas áreas para mejorarlas.Saludos cordiales, Hotel RiosolRiversun-Touristic
All-inclusive room rates at Riosol Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Not included
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
For a fee, guests can enjoy a buffet breakfast daily.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property’s Half Board rate plans exclude beverages.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property uses solar energy, plus a grey water recycling system. Contactless check-in and contactless check-out are available.
Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
