2/10 Terrible
Jonathan
Travelled with family
4 Feb 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a young family infant and 4 year old. Traveling mid January to escape the cold weather in Ireland and the long January blues. When we arrived the hotel charged us an extra €450 ish because they claim the Expedia booking was for 2 infants and that I had 1 infant and 1 child. Hotel or Expedia would not except responsibility and said it was a technical error so muggins just had to pay it. Was definitely something going on because I talked to another Irish couple with 2 kids and the exact say scenario with them. There was a vomiting bug in the hotel and 3 of us end up catching it was absolutely horrific. The drinks menu had a limited choice and you couldnt buy anything extra that wasn’t on the list. The buffet was poor and a lot of cross contamination going on with the chefs and the food not nice to see after a bug so we end up just eating out in restaurants the whole time after that. If your in a wheelchair or have kids in prams forget about it because it’s 2 lifts and a walk across the main pool and out to the steepest hill in the world to the kids pool and kids club madness. No kids mini disco after dinner because not enough kids in the place only a sea of grey. In short if you have kids and are used to a particular standard from all inclusive holidays stay well clear of this place. All the gym was disgraceful and not a real Rui hotel very poor
Jonathan
Stayed 14 nights in Jan 2025
