4/10 Poor
Alexandra
Travelled with family
18 Jun 2025
Disliked: Property conditions & facilities
We had a connecting family unit on the 12th floor. As we walked in, one of the two connecting rooms had a very strong musty smell. We complained to the reception and they were above and beyond accommodating. They took me to look at the same set of rooms one floor below, but it had the same musty/damp smell. The manager then took me to another set of rooms on a different side of the building, but one of those rooms smelled like sewer. At that point, I decided to stay in our initial room because there was no sense in changing one stinky room for another.
I had a very poor sleep because the strong smell kept waking me up, and at the same time I got stuffy nose. When that happened I knew it was mold, upon closer look I found a lot of mold around windows (pictures attached). Real health hazard!!!
So the second day, we informed the reception. Again, the amazing staff helped us find different rooms, and provided us with the breakfast voucher. However, one of the new rooms still had some sort of smell, and unfortunately having experienced how unsafe the place is in terms of air quality, I could not enjoy my stay. The reception did tell us that they experience problems with sewer smells, but assured me that no one ever complained about the mold. I just don’t see how this could be true provided the large overgrowth of mold on the walls.
So, despite the amazing staff and great location, I will not be returning to this hotel, unfortunately.
Alexandra
Stayed 3 nights in Jun 2025