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Pan Pacific Vancouver

4.5 star property
VIP Access

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Photo gallery for Pan Pacific Vancouver

Exterior
Creator video - submitted by Girls Trip
Outdoor wedding area
Outdoor pool, open 8:00 AM to 9:00 PM, pool loungers
Lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

View in a map
999 Canada Pl, Vancouver, BC, V6C3B5
  • Place, Canada Place
    ‪1 min walk‬
  • Place, Canada Place Cruise Ship Terminal
    ‪1 min walk‬
  • Place, Granville Street
    ‪3 min walk‬
  • Airport, Vancouver, BC (YVR-Vancouver Intl.)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite, 1 King Bed, Harbour View

Suite, 1 King Bed, Harbour View

Suite, 1 King Bed, Harbour View

10.0 out of 10
Exceptional
(4 reviews)
  • 82 sq m
  • 1 bedroom
  • Harbor view
  • Sleeps 4
  • 1 King Bed

View all photos for Panoramic Room, Harbour View

Panoramic Room, Harbour View

Panoramic Room, Harbour View

9.0 out of 10
Wonderful
(12 reviews)
  • 49 sq m
  • Harbor view
  • Sleeps 4
  • 1 King Bed

View all photos for Pacific Club, Deluxe Room, 1 King Bed , City View

Pacific Club, Deluxe Room, 1 King Bed , City View

Pacific Club, Deluxe Room, 1 King Bed , City View

9.6 out of 10
Exceptional
(14 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Harbour View

Deluxe Room, 1 King Bed, Harbour View

Deluxe Room, 1 King Bed, Harbour View

9.4 out of 10
Exceptional
(133 reviews)
  • 32 sq m
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Harbour View

Premier Room, 2 Double Beds, Harbour View

Premier Room, 2 Double Beds, Harbour View

9.6 out of 10
Exceptional
(58 reviews)
  • 42 sq m
  • Harbor view
  • Sleeps 4
  • 2 Double Beds

View all photos for Pacific Club, Deluxe Room, 1 King Bed, Harbour View

Pacific Club, Deluxe Room, 1 King Bed, Harbour View

Pacific Club, Deluxe Room, 1 King Bed, Harbour View

10.0 out of 10
Exceptional
(13 reviews)
  • 32 sq m
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Pacific Club, Suite, 1 King Bed with Sofa bed, City View

Pacific Club, Suite, 1 King Bed with Sofa bed, City View | Living area

Pacific Club, Suite, 1 King Bed with Sofa bed, City View

8.0 out of 10
Very good
(1 review)
  • 51 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Pacific Club, Deluxe Room, 2 Double Beds, City View

Pacific Club, Deluxe Room, 2 Double Beds, City View

Pacific Club, Deluxe Room, 2 Double Beds, City View

8.8 out of 10
Excellent
(12 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed

Premier Room, 1 King Bed

Premier Room, 1 King Bed

9.8 out of 10
Exceptional
(26 reviews)
  • 42 sq m
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, City View

Deluxe Double Room, City View

Deluxe Double Room, City View

9.2 out of 10
Wonderful
(217 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(167 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Harbour View

Deluxe Room, 2 Double Beds, Harbour View

Deluxe Room, 2 Double Beds, Harbour View

9.2 out of 10
Wonderful
(64 reviews)
  • 32 sq m
  • Harbor view
  • Sleeps 4
  • 2 Double Beds

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About this property

Pan Pacific Vancouver

Pet-friendly hotel with 3 restaurants connected to the convention center in Vancouver
3 restaurants, a full-service spa, and an outdoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
Pan Pacific Vancouver offers 503 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 55-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

This Vancouver hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Utopia has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a mud bath, a hot tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of the pool at Pan Pacific Vancouver. During your stay, you'll be connected to the convention center, and just a quick walk from Canada Place Cruise Ship Terminal. You'll find features like free WiFi in public areas, plus 3 restaurants and a full-service spa. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi in some public areas
  • Drinking and dining options include 3 restaurants, a coffee shop, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with Swedish massages, body treatments, or facials at Spa Utopia
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym and a sauna
  • Guests love the restaurant and breakfast
  • Steps from Canada Place Cruise Ship Terminal and Canada Place
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Pan Pacific Vancouver offers its guests a full-service spa, an outdoor pool, and a hot tub. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. A fitness center, a sauna, and spa services are also featured at the business-friendly Pan Pacific Vancouver. For a fee, parking is available.

This Vancouver hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.
Pan Pacific Vancouver has 3 restaurants serving breakfast, lunch, and dinner.
Five Sails - Onsite fine-dining restaurant.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 5.95 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi; wired internet (CAD 5.95 per night)
  • WiFi in public areas is free for up to 2 hours per day

Parking and transport

  • Height restrictions apply for on-site parking
  • Ski shuttle nearby
  • Limo/town car service
  • Parking on site (CAD 58 per night; includes in/out privileges)
  • Valet parking on site (CAD 75 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CAD 52 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Coal Harbour Bar
  • Five Sails
  • Oceans 999

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Mud bath
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Assistive listening devices
  • Handrails in stairways (84 centimetre high)
  • Lift (107 centimetre wide door)
  • Low-height door lock
  • Low-height view port in door
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (117 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways (86 centimetre wide)

More

  • 1 building
  • 23 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1986
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 40 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 52 per person
  • Fee for in-room wireless internet: CAD 5.95 per night (rates may vary)
  • Fee for in-room wired internet: CAD 5.95 per night (rates may vary)
  • Fee for wired internet in public areas: CAD 5.95 per night (rates may vary)
  • Self parking fee: CAD 58 per night (in/out privileges)
  • Valet parking fee: CAD 75 per night (in/out privileges)
  • Pet fee: CAD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 2 hours per day.

Property is also known as

Pacific Pan
Pacific Vancouver
Pan Pacific Hotel
Pan Pacific Hotel Vancouver
Pan Pacific Vancouver
Pan Vancouver
Vancouver Pacific
Vancouver Pan Pacific
Pan Pacific Vancouver Hotel Vancouver
Pan Pacific Vancouver Hotel
Pan Pacific
Pan Pacific Vancouver Hotel
Pan Pacific Vancouver Vancouver
Pan Pacific Vancouver Hotel Vancouver

Pan Pacific Vancouver Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 4023 out of 5473 reviews
Rating 8 - Good. 865 out of 5473 reviews
Rating 6 - Okay. 338 out of 5473 reviews
Rating 4 - Poor. 154 out of 5473 reviews
Rating 2 - Terrible. 93 out of 5473 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

W Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient to board a cruise
Stayed 1 night in Aug 2025

10/10 Excellent

Sudeep

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pan Pacific Vancouver is a stunning waterfront hotel with luxurious rooms, exceptional service, and unbeatable views. The professional, attentive staff go above and beyond. I highly recommend the Pan Pacific for its top-notch hospitality and beautiful setting. It's the perfect base to experience the best of Vancouver.
Stayed 2 nights in Aug 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and contemporary hotel. Friendly staff. Only two elevators working, which meant long waits during busy times.
View of the harbour from 17th floor room
View of the harbour from our 17th floor room.
View of the harbour from our 17th floor room, with the Disney Wonder below us.
Night view of the harbour.
Stayed 4 nights in Sep 2025

4/10 Poor

Ronald, nesquehoning

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Staff
Stayed 1 night in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The mist magnificent hotel right on the waterfront and directly above the cruise terminal. The staff have been brilliantly attentive and using the club lounge has been do comfortable and convenient.
Stayed 3 nights in Sep 2025

10/10 Excellent

Cierra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had such a wonderful day they upgraded our suite for free and we had the most amazing view
Stayed 1 night in Sep 2025

4/10 Poor

David

Travelled with family
Disliked: Property conditions & facilities

Prince of a location, pauper of a hotel.

This hotel claims to be a 5 star venue. 5 star venues shouldn't have only two working elevators, especially when one of the primary draws is the location to the cruise ship port terminal. My family stayed at this hotel both the day before our cruise and the day we returned, which was a week. During that entire time only two of the four elevators to the rooms were working. My room was on the 16th floor once and the 14th floor the second night so stairs with luggage isn't really an option. The rooms were fine, though our first room had a bit of a musty smell, which again, 5 star hotels shouldn't ever have that issue. The breakfast restaurant is wildly over priced and serves flavorless food. Somehow they made bacon bland. The location for cruise travelers can't be beaten but between the price and the elevators I can't recommend staying here unless you just want to tell people you have done so...
Stayed 1 night in Sep 2025

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Great location from hullo ferry for overnight stay and a great hotel
Stayed 1 night in Sep 2025

10/10 Excellent

Frank, Waxahachie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel right next to cruise terminal. Friendly, helpful staff. Lots of walkable dining options close by.
Stayed 1 night in Sep 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the views, convenient to port, staff was ALL more than nice & accomidating!
Stayed 1 night in Aug 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Amenities, property conditions & facilities
Everyone has been helpful & nice.
Stayed 1 night in Sep 2025

8/10 Good

Kristen

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Room was huge, beautiful view. Now the cleanliness of the room is another story. They skipped vacuuming and the shower was definitely disgusting!
Stayed 1 night in Sep 2025

8/10 Good

Deborah Susan

Stayed 1 night in Aug 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Amy

Liked: Cleanliness
Stayed 3 nights in Sep 2025

8/10 Good

Susan, Hollidaysburg

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very easy to board cruises from here. 2 elevators working. 2 elevators not working. What a mess for everyone trying to ship out or simply go to dinner!
Stayed 2 nights in Aug 2025

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Most enjoyable stay.

Enjoyed Lunch in the Bar, meal big enough to share. Being able to use Pacific Lounge was Amazing. Plenty of choice and excellent service. Hotel right next to Cruise Ship so, no messing.
Stayed 1 night in Sep 2025

10/10 Excellent

IkRAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with a view of the ceuise ship. Room was immaculately clean. Definitely going to stay here if ever visit again.
Stayed 1 night in Sep 2025

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in the 'club' rooms on the top level, giving lounge access for a great breakfast/ afternoon hors d'oeuvres/ evening desserts selection. Room was well appointed cleaned regularly without interruption, and turn down service was provided. Our only knock was that only 2 elevators were operating, with them routinely arriving already packed full and leading to (very) long delays
Stayed 3 nights in Aug 2025

8/10 Good

Sonya

Stayed 1 night in Sep 2025

4/10 Poor

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quality control inspector

Room was extremely filthy dust all over the windowsills dust on the lights dust on the counters. I had to come in and clean everything if I had a vacuum, I would’ve cleaned the floors too. Now for the bathroom, the bathroom had urine all over the toilet all over the floors and the counter was just a mess. I use a black light to check and I cleaned the entire bathroom and I had to scrub the tub before I took a shower. I did contact the front desk to let them know. I was very unpleased with the cleanliness of my room this is a very expensive hotel and I feel with the combinations of it being expensive. It should be in pristine cleanliness for all. I asked the front desk to have the manager call me on Monday because he was not in this weekend and that I would be in my room from 6 AM until checkout time. I’m leaving my room now and it is 12:30 PM. Never received a phone call from him or her as for the employees that work here. Excellent customer service one suggestion for the staff management when cruise ships come in and they port and they’re getting off. You should have more than two people at the front desk helping if people are on their break break should not be taken during the time the ships come in the priority of this hotel should be for cruisers who come into this hotel for convenience to get off a cruise ship and spend 25 minutes online waiting to check in is unjustified. My suggestion is quality control doing an inspection on every floor once a day would be advisable.
Stayed 2 nights in Sep 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service, amazing view and the heated outdoor pool was the perfect temperature. Very close to waterfront station and Gastown area.
Stayed 2 nights in Sep 2025

10/10 Excellent

Arend

Stayed 2 nights in Sep 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location, but busy on cruise days

Excellent location, and we received a great upgrade due to my wife's 60th. What was really frustrating was that two of the four lifts were out of action, and on our departure day there were three cruise ships in, so it was somewhat chaotic!
Stayed 2 nights in Sep 2025