6/10 Okay
Victorianna
24 Sept 2025
A pleasant surprise after initial experience
When we first arrived they placed us in a room that was not remotely to standard or how pictured. It was Small, not clean, and not livable even for 2 nights. We asked to be switched to another room but they said it was Impossible. 2 hours later we were ready to leave (after hotels.com got involved and couldn’t help much ) we went to concierge for the last time saying we would like to be switched or we are checking out with refund and they finally “found a room that wasn’t ready”. It was Ready. It was gorgeous (not a suite or an upgrade ) the standard that we saw from the photos online. Luckily it was A beautiful, clean and well kept room and it worked Out. Adding photos to show what the first v. Second room comparison was. I advise if you get a room not pictured to ask reception about another room because they do have beautiful, well kept rooms just maybe don’t choose to put people in staying short stays.




Victorianna
Stayed 2 nights in Sep 2025


























