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Swiss Diamond Hotel & SPA

5.0 star property

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Photo gallery for Swiss Diamond Hotel & SPA

2 restaurants, breakfast served
View from property
Indoor pool, seasonal outdoor pool
Deluxe Double or Twin Room, Balcony, Lake View | Lake view
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Via Riva Lago Olivella, Vico Morcote, TI, 6921
  • Place, Morcote Castle Estate Winery
    ‪16 min walk‬
  • Place, Parco Scherrer
    ‪19 min walk‬
  • Place, Botanical Garden Parco San Grato
    ‪3 min drive‬
  • Airport, Lugano (LUG-Agno)
    ‪12 min drive‬

Room options

View all photos for Superior Double Room, Lake View

Superior Double Room, Lake View

Superior Double Room, Lake View

8.8 out of 10
Excellent
(5 reviews)
  • Lake view
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 Bedroom, Lake View

Deluxe Suite, 1 Bedroom, Lake View

Deluxe Suite, 1 Bedroom, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Presidential Suite, 1 Bedroom, Terrace, Lake View

Presidential Suite, 1 Bedroom, Terrace, Lake View

Presidential Suite, 1 Bedroom, Terrace, Lake View

  • Lake view
  • 100 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Prestige Double Room

Prestige Double Room

Prestige Double Room

8.0 out of 10
Very good
(1 review)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.0 out of 10
Very good
(6 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room, Balcony, Lake View

Deluxe Double or Twin Room, Balcony, Lake View

Deluxe Double or Twin Room, Balcony, Lake View

9.2 out of 10
Wonderful
(22 reviews)
  • Lake view
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed

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About this property

Swiss Diamond Hotel & SPA

This hotel features 2 restaurants, a full-service spa, and an indoor pool. Free buffet breakfast is provided, as well as free WiFi in public areas, free valet parking, and free train station pick-up. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.
Swiss Diamond Hotel & SPA offers 84 accommodations with minibars and safes. 40-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and bidets.

This Vico Morcote hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us they can't get enough of the helpful staff at Swiss Diamond Hotel & SPA. During your stay, you'll be within walking distance of Morcote Castle Estate Winery. Enjoy features like free breakfast, free WiFi in public areas, and free valet parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self parking
  • Drinking and dining options include 2 restaurants, a poolside bar, and a bar/lounge
  • Take a swim in the indoor and seasonal outdoor pools or soak in the hot tub
  • Treat yourself to manicures and pedicures, body scrubs, or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a sauna
  • Just a 5-minute drive from Swissminiatur and 6 minutes from Monte San Salvatore
  • Free train station pick-up shuttle service
Swiss Diamond Hotel & SPA offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

A 24-hour business center and a meeting room are available. A seasonal outdoor pool, a hot tub, and a sauna are also featured at the luxury Swiss Diamond Hotel & SPA. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Vico Morcote hotel.

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Restaurant Lago - This restaurant serves breakfast, lunch, and dinner.
Restaurant Panorama - This restaurant serves lunch and dinner. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free train station pick-up shuttle
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Restaurant Lago
  • Restaurant Panorama

Things to do

  • 18-hole adjacent golf course
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Garden
  • On a lake
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Swiss Diamond Hotel & SPA

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 90.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.50 per person, per night. This tax does not apply to children under 14 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CHF 90.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Swiss Diamond Hotel & SPA offers transfers from the train station. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in June and close in October.
  • Pool access available from 8:00 AM to 7:00 PM.
  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Diamond Swiss Hotel
Hotel Diamond Swiss
Hotel Swiss Diamond
Swiss Diamond Hotel
Swiss Diamond Resort Olivella
Swiss Diamond Vico Morcote
Swiss Hotel Diamond
Swiss Diamond Hotel Vico Morcote
Swiss Diamond Hotel
Swiss Diamond Hotel SPA
Swiss Diamond & Vico Morcote
Swiss Diamond Hotel & SPA Hotel
Swiss Diamond Hotel & SPA Vico Morcote
Swiss Diamond Hotel & SPA Hotel Vico Morcote

Swiss Diamond Hotel & SPA Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 269 out of 436 reviews
Rating 8 - Good. 117 out of 436 reviews
Rating 6 - Okay. 32 out of 436 reviews
Rating 4 - Poor. 8 out of 436 reviews
Rating 2 - Terrible. 10 out of 436 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Angie Lesly Alvarado

Stayed 2 nights in Oct 2025

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very friendly and helpful staff. The breakfast buffet was excellent! We had a wonderful time.
Stayed 7 nights in Oct 2025

4/10 Poor

Elizabeth

Disliked: Staff & service, room comfort

Not a 5 star

The 5 star rating system really needs a review and this hotel is a perfect example of why. Bad management, poor communication, terrible resturant service and patchy information given from one guest to another. I could go into every detail but it would take hours. This hotel is a 3 star at best and has alot to do to improve.
Stayed 2 nights in Aug 2025

10/10 Excellent

Maya

Stayed 6 nights in Aug 2025

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was truly a dream! I will definitely come back to Lugano and stay here. It was raining the entire time but it made the stay more romantic. Gabrielle and the entire staff at Swiss Diamond were/are extremely welcoming and accommodating. The spa was beautiful as well! Very relaxing! Thank you thank you Thank you
Stayed 1 night in Aug 2025

10/10 Excellent

Aamadi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel so much I want to move in! Loved it so much, from the bell men to the waitresses. Everything was perfect!
Stayed 3 nights in Aug 2025

6/10 Okay

Benny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Dining
Stayed 1 night in Aug 2025

10/10 Excellent

Catherine, Sunnyvale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved this hotel! The view was beautiful and the area was very peaceful. We stayed on the second floor and had no issues with AC.
Stayed 3 nights in Jul 2025

8/10 Good

Livio

Liked: Cleanliness, staff & service
Staff was excellent. Roberto , Mauro ,
Stayed 3 nights in Jun 2025

10/10 Excellent

Yulia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel right on the lake
Stayed 1 night in Jun 2025

8/10 Good

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is BEAUTIFUL, the views of the lake are stunning. The staff was extremely friendly and welcoming. The hotel itself can definitely use a few upgrades For 1 the Air conditioner is pretty terrible. It’s pretty much a fan, the room gets pretty warm during the day. At night it’s not terrible but the AC can use an upgrade for sure. Also the furniture and carpets/rugs need to be changed or cleaned thoroughly. Plenty of stains on the carpet and couches. If you plan on being out majority of the day then i would say it’s fine but if you care about appearance and you plan on spending a lot of time in the room then maybe look at other options. Overall I had a good experience The breakfast is pretty good as well. If you’re traveling from over seas I’d recommend renting a car
Stayed 3 nights in Jun 2025

10/10 Excellent

Yelena

Stayed 5 nights in May 2025

8/10 Good

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a barking dog in the roim below us. Not good. Staff was helpful in getting owners to mostly stop it. Wont stay where dogs are allowed again.
Stayed 3 nights in Apr 2025

6/10 Okay

Manisha Reenye

Liked: Cleanliness
We had 2 rooms for one night, upon checkin we requested side by side rooms and were accommodated. Our rooms were not exceptionally hot and we adjusted the temperature before leaving for dinner. When we returned, rooms were not any lower in temperature and we were advised that the hotel is fully booked and there are. No rooms to change to. Along with this, maintenance advised us that we were the only ones complaining and
Stayed 1 night in Mar 2025

10/10 Excellent

sahil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good trip but the location is little off . It’s very far far the city , how ever the hotel provides shuttle every 2 hours .
Stayed 4 nights in Nov 2024

10/10 Excellent

Ramil, Istanbul

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best
Stayed 2 nights in Nov 2024

2/10 Terrible

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff is friendly but there is no AC. Spoke to front desk, but they mentioned the entire hotel has no AC because this time of year it is off. So the room was extremely uncomfortable. They brought us a fan, but it was loud and not helpful. We opened the window, only to have cigarette smoke enter our room. Gross. little disappointed considering what I paid. Find an alternative as there appears to be no solution for this problem. They gave us 2 other room options, both of which had no AC.
Stayed 1 night in Oct 2024

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely find between Morcote and Lugano. Shuttle bus collected us from Lugano train station for an our 2 night stay. We had a very large room overlooking the lake. Everything was clean and well looked after. The staff were very friendly and helpful. The hotel is about 15 minutes walk to Morcote or a bus/shuttle ride away from Lugano. The spa and restaurant were also of high quality.
Stayed 2 nights in Oct 2024

6/10 Okay

QUINNON

No A/C ; Sub standard Conceirge services, should not advertise as a five star.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a small hiccup during check-in regarding the quality of our room, but the staff went above and beyond to ensure we had a pleasant stay. Special thanks to Natalia for her excellent service. Overall, the team made our experience wonderful despite the initial issue. Highly recommended!
Stayed 2 nights in Sep 2024

10/10 Excellent

Andriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent location and exceptional standards. The staff were very friendly and welcoming, they were courteous and knowledgeable. Definitely recommend 👌
Stayed 4 nights in Sep 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel very nice and well kept. Staff was horrible and area near hotel very quiet.
Stayed 4 nights in Sep 2024

2/10 Terrible

gerald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this was an awful place to stay at. They played loud music from 10 in the morning till 2:30 AM Supposedly for a wedding event and refused to turn it down in spite of us and other guests advising them, none of us could sleep and as a result of a completely sleepless day and night adding exhaustion to our travels, we wound up getting sick and required antibiotics and medical treatment for the next seven days to cure the problem. on top of that they insisted on charging us for the room. Certainly I have stayed in many five star hotels and this is not one of them and none of them, would allow this to go on to the discomfort of all of the other guests and in addition charge for the accommodations. we will protest these charges and I don’t recommend anyone go to this hotel. Finally the lake has become very dirty and it’s questionable it’s any longer considered as swimmable s the water is cloudy with a lot of debris, including what looks like unburned fuel on top of it making that aspect of the waterfront enjoyment impossible. Consequently, almost none of the guests went into the lake for a swim. Finally the food has become mediocre and very very expensive. Much more than many 5 star hotels This hotel at one time was fine but now it should not be considered a five star, but rather a two or three star and certainly not recommended
Stayed 3 nights in Aug 2024

2/10 Terrible

Melissa

Disliked: Staff & service, property conditions & facilities, room comfort

Not worth it

Hotel is in a bad location, not near anything. Facilities are old and dated. Pictures fail to sure a highway between top and bottom portion of hotel making any balcony views unattractive. Literally a parking lot is your view so not worth it. There was a wedding while we were there so we couldn’t use the pool. The service was standoffish and unpleasant staff.
Stayed 1 night in Aug 2024