3 May 2022 by andrew
Dear Zhifang, Warm greetings from Lugano! Thank you very much for your preference and for posting a nice review about your recent visit to Swiss Diamond. We are pleased to learn that you have appreciated your overall experience and to acknowledge your critical comments regarding some aspects of your stay. We look forward to hosting you again in the near future. Sincerely, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano.
17 Apr 2024 by Sabrina Goffredo
Dear Mr. Philippe,thank you for spending your time to write your opinion about your recent stay at the Swiss Diamond Hotel. We will be honored to see you again in the next future! Kind regards, Sabrina Goffredo - Reservations Manager
17 Apr 2024 by Sabrina Goffredo
Dear Mr. Xhavit,greetings from Lake Lugano! Thank you for sharing your feedback about your recent stay at the Swiss Diamond Hotel. Kind regards, Sabrina Goffredo - Reservations Manager
16 Mar 2024 by Sabrina Goffredo - Reservations Manager
Dear Mr. Amir,thank you for choosing Swiss Diamond Hotel for your stay. We are glad to learn that you enjoyed it, and we do hope to have the chance to see you again on another occasion! Best regards,
16 Mar 2024 by Sabrina Goffredo - Reservations Manager
Dear Mr. Abetare,thank you for sharing your opinion about your stay at the Swiss Diamond Hotel; we are pleased to learn that you had an enjoyable stay, and we hope to see you again in the future! Best Regards,
16 Mar 2024 by Sabrina Goffredo - Reservations Manager
Dear Mr. David,thank you for spending your time to share your impressions; we are pleased to learn that you had a pleasant stay and we hope to see you soon in the next future! Best regards,
1 Aug 2023 by Andrea Ferrari - General Manager
Dear Guest,Thank you for your feedback on your recent stay. We apologize for the issues you encountered. Your comments will be shared with our management team for improvements. Furthermore, we are sorry for any inconvenience caused.Should you choose to return to Lugano, please let us know, and we will ensure that your stay is nothing short of exceptional.Yours sincerelyAndrea FerrariGeneral Manager
1 Jul 2023 by Andrea Ferrari - general Manager
Dear Guest,Thank you very much for taking the time to share your feedback regarding your experience at Swiss Diamond Hotel in Lugano.We genuinely value and appreciate your feedback and are very happy you enjoyed your stay at us.Hoping to have you with us soon again,Best RegardsAndrea Ferrari
7 Jun 2023 by Andrea Ferrari
Dear Guest,Thank you very much for your feedback.I am very pleased to hear that you have enjoyed the stay at our hotel.We hope to welcome you again soon for another nice experience.Best regardsAndrea FerrariGeneral ManagerSwiss Diamond Hotel Lake Lugano
Swiss Diamond Hotel & SPA offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces. A 24-hour business centre and a meeting room are available. A seasonal outdoor pool, a hot tub, and a sauna are also featured at the luxury Swiss Diamond Hotel & SPA. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Vico Morcote hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless
Free self parking , Free valet parking
Swiss Diamond Hotel & SPA offers 84 accommodations with minibars and a safe. 40-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers, dressing gowns, slippers and bidets. This Vico Morcote hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
Restaurant Lago – This restaurant serves breakfast, lunch and dinner.
Restaurant Panorama – This restaurant serves lunch and dinner. Open selected days.
Room service (during limited hours) is available.
An indoor pool, a seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has 5 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Swiss Diamond Hotel & SPA offers transfers from the train station. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts major credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars, and is displayed on this page as 5 stars.
