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Ambassador Hotel

5.0 star property

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Photo gallery for Ambassador Hotel

Restaurant
Front of property
Double Room
Hallway
Interior entrance

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View in a map
Kaerntner Strasse 22, Vienna, Vienna, 1010
  • Place, Hofburg Imperial Palace
    ‪3 min walk‬
  • Place, St. Stephen's Cathedral
    ‪5 min walk‬
  • Place, Vienna State Opera
    ‪5 min walk‬
  • Airport, Vienna (VIE-Vienna Intl.)
    ‪17 min drive‬

Room options

View all photos for Double Room

Double Room

Double Room

9.6 out of 10
Exceptional
(35 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Business Room

Business Room

Business Room

9.6 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed

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About this property

Ambassador Hotel

Luxury hotel with a restaurant, steps from Imperial Crypt in Vienna
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, concierge services, and dry cleaning.
Ambassador Hotel offers 85 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. LCD televisions are featured in guestrooms.

Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Vienna hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Our customers tell us they can't get enough of the helpful staff at Ambassador Hotel. During your stay, you're just a quick walk from Stephansplatz. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Steps from Imperial Crypt in Vienna and 4 minutes by foot from Albertina
  • Airport pick-up and local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include 3 meeting rooms and limo/town car service.

WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the luxury Ambassador Hotel. A shuttle from the airport to the hotel (available on request) and an area shuttle are available for a fee. For a fee, parking is available.

This 5-star Vienna hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.
Ambassador Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Airport pick-up shuttle (surcharge) from 6:00 AM to midnight on request
  • Area shuttle (surcharge)
  • Limo/town car service
  • Covered parking on site (EUR 35 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: EUR 30 for adults and EUR 30 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 3 meeting rooms

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1898
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per night
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 50.0 per night.
  • Cribs (infant beds) are available for EUR 25.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 30 for children
  • Airport shuttle fee: EUR 75 per vehicle (maximum occupancy 3)
  • Covered self parking fee: EUR 35 per day
  • Pet fee: EUR 50 per pet, per night
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 25.0 per night
  • Rollaway bed fee: EUR 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Ambassador Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Ambassador Hotel Vienna
Ambassador Vienna
Ambassador Hotel Hotel
Ambassador Hotel Vienna
Ambassador Hotel Hotel Vienna

Ambassador Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 537 out of 1000 reviews
Rating 8 - Good. 332 out of 1000 reviews
Rating 6 - Okay. 91 out of 1000 reviews
Rating 4 - Poor. 21 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Amrir

Stayed 4 nights in Nov 2025

10/10 Excellent

Hiromi

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Nicholas Hugh, Kings Lynn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything perfect! Will come again!
Stayed 4 nights in Nov 2025

2/10 Terrible

Micheal

Disliked: Property conditions & facilities
Hotel did not let us know that the hotel was wrapped with scaffolding and plastic. Could not open our windows or even our curtains as workers were working right outside our windows starting at 7:00 am. Management said they would not change our room, make any amends, not even a free breakfast because we booked through Expedia. We paid a huge premium to stay in this hotel and they also would not give us a refund if we moved to another hotel.
Stayed 4 nights in Sep 2025

2/10 Terrible

Lorenzo, Cos cob

Disliked: Cleanliness, staff & service, property conditions & facilities
Rundown place. Very noisy. Unhelpful staff.
Stayed 2 nights in Sep 2025

8/10 Good

Beth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming hotel in an Excellent location in the core of Vienna. Easy walkable access to many historical locations, shopping, restaurants, grocery store. Front desk staff were very helpful and pleasant. Definitely recommend!
Stayed 2 nights in Jul 2025

10/10 Excellent

lana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is amazing right next to shopping and dining, the rooms were surprisingly big with very nice style and big bathroom and very clean, definitely recommend this hotel
Stayed 3 nights in Aug 2025

2/10 Terrible

Romana

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

RUNDOWN! Overpriced, Poor Service!

Overall, the hotel was very rundown. Was not worth the price. Location was great service was horrible. Alarm went off at 11:30 at night. Bathrooms were horrendous. The room was worn out. Carpet was disgusting. I would not stay here ever again.
Stayed 1 night in Aug 2025

10/10 Excellent

Mahmood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Piotr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are very happy with the staying . Very clean and the staff very friendly . Great location . Breakfast delicious . I can recommend this hotel to anyone !
Stayed 4 nights in Jun 2025

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The Ambassador Hotel is an excellent choice for those who want to be in the walkable part of Vienna. The beds and linens are first rate, and the property is beautiful.The staff is polite and helpful.My only complaint is that if you don't order breakfast at the hotel there is no free coffee available as part of the cost of the room, which I find highly unusual. Most of the cafes in the area don't open before 9:00am. To ask a guest for payment for the day's first coffee by the hotel in which one is staying doesn't sit well with me and feels like a lack of hospitality.
Stayed 3 nights in Jun 2025

6/10 Okay

Stacey

Travelled with partner
Liked: Cleanliness
Convenient location, beautiful exterior, lots of restaurants nearby (although I recommend getting out of inner district to other awesome restaurants that aren't as expensive - you're paying the tourist tax in this location). Staff were polite and helpful. I did note a lack of general staff available however. Rooms had an "old world feel" which was unique - however, the rooms were lacking in many ways. Damp smell, bathrooms weren't cleaned properly, the towels are very small and thin. The hotel was not fully booked when we stayed (middle of the week) and we were placed in a room right near the service elevator. Very annoying to hear an elevator creaking all day and night and staff talking loudly outside our door/linen carts banging very early in the morning. Not sure why you would place guests in a sub par room when there was MANY rooms available. We did not need parking or use the breakfast buffet/bar so we can't comment on that. 2 adults for 2 nights.
Stayed 2 nights in Jun 2025

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly staff
Stayed 2 nights in May 2025

10/10 Excellent

Andy

Liked: Cleanliness, amenities
Great hotel, great location to walk from. Would choose again.
Stayed 1 night in May 2025

10/10 Excellent

Matthew John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect choice for us. We are a bit spoiled... We loved the hotel, ornate decor, spacious rooms, the staff, the buffet breakfast (OMG - the selections and price were unbeatable). The location could not be better for those wanting to have walkable access to all the amazing places of interest (restaurants, palaces, historical and memorial buildings/places) in the Innere Stadt. If you wanted to explore outside the Innere Stadt, no problem, walk to the "U" - the world is your oyster... or just keep walking and you could find more places (not that far either). Needless to say, the hotel the main reason behind our a very successful vacation.
Stayed 9 nights in May 2025

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location. Room was excellent and clean. Staff was polite and helpful all around. Wonderful place in Vienna.
Stayed 3 nights in May 2025

10/10 Excellent

senet, Puyallup

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay.
Stayed 3 nights in May 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent, clean and tidy, staff were friendly and helpful. I had read some quite bad reviews regarding breakfast but we thoroughly enjoyed it and thought it was value for money.
Stayed 3 nights in May 2025

10/10 Excellent

Yun Joong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

yariv, neve yarak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay, the hotel is located right in the prestigious center of Vienna. Clean and accessible to everyone. We were treated to a small gift of chocolate for our birthday and wedding anniversary. It's a real shame and regret that there is no kettle for hot water in the room for tea or coffee, I had to ask for it specially. I will definitely return to the hotel
Stayed 4 nights in Apr 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal location

Excellent central location for exploring historic area while providing options for breaks back in room throughout the day & night.
Stayed 3 nights in Mar 2025

10/10 Excellent

marco

Liked: Cleanliness, staff & service, property conditions & facilities
five star service
Stayed 3 nights in Mar 2025

10/10 Excellent

YUJUN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

David, Oakham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central, beautifully quiet among magnificent buildings. Superb lift system. No evening restaurant service but a multiplicity of great restaurants within easy walking distance.
Stayed 6 nights in Mar 2025

10/10 Excellent

Svetlana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was great overall
Stayed 1 night in Feb 2025