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4.4 out of 5

"This hotel is in a perfect position from which to explore Vienna. Central and just off the main drag so quite at night. Close to all the shops and res ... " More

By Glawsterboy on Fri 19 Sep 2014

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Superior Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at elaya hotel vienna city center. During your stay, you're just a quick walk from Stephansplatz. Free WiFi in public areas, breakfast (surcharge) and dry cleaning service are available.

  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the central location and the helpful staff
  • Steps from Stephansplatz and 13 minutes on foot from Vienna State Opera
  • Airport shuttle service available for a fee
  • Cats and dogs welcome free of charge (restrictions apply)

elaya hotel vienna city center ratings based on 66 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for elaya hotel vienna city center

Everyone (10) Couples (27) Business (4) Family (8) Friends (4) Other (8)
5 out of 5

Posted by on 28 Feb 2023

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4 out of 5

Great city terrific hotel

This hotel is in a perfect position from which to explore Vienna. Central and just off the main drag so quite at night. Close to all the shops and resturants etc. The hotel is spottless and the staff could not have been more helpful. Excellent breakfast as well. If you intend to stay in Vienna book this hotel.

Posted by on 19 Sep 2014

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5 out of 5

Long weekend in Vienna

Ideally placed - main sights all within easy walking distance. Quiet, very comfortable room and bed. Charming helpful staff. Excellent!

Posted by on 2 Apr 2014

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5 out of 5
Alles super

Posted by on 11 Mar 2024

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3 out of 5

Posted by on 19 Sep 2023

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3 out of 5
Sehr freundliches Personal. Zimmer müssen aber dringend renoviert werden. Für ein 4 Stern Hotel war das Zimmer doch sehr verschlissen.

Posted by on 26 Jun 2022

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Comment from Hotel Management

1 Jul 2022 by Lilla

Sehr geehrter Herr Armando, vielen herzlichen Dank dass Sie sich die Zeit genommen haben, uns Feedback zu Ihrem letzten Aufenthalt zu geben. Es freut uns sehr dass Sie die Lage unseres Personal freundlich finden. Wir nehmen alle Ihre Punkte auf, da wir fortlaufend an Optimierungen und Renovierungen arbeiten. Es tut uns sehr leid, dass Ihr letzter Aufenthalt nicht unseren üblichen sehr hohen Standards entsprochen hat. Wir hoffen, das dies für Sie den Weg nach Wien wert wahr und würden uns sehr freuen, Sie bald wieder bei uns begrüssen zu dürfen. Mit freundlichen Grüßen: Ihr Amadeus Team

5 out of 5

Posted by on 5 May 2022

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4 out of 5
Das Hotel ist gut und sehr gut gelegen. Erstaunlich war, dass das Morgenessen nicht inklusive war. Wir mussten € 360.00 nachbezahlen. Im Zeitpunkt unserer Buchung waren alle Zimmerkategorien inklusive Frühstück in ihrem Angebot angegeben, also auch unser Deluxe-Zimmer. Wir bitten Sie höflich das Missverständnis abzuklären. Besten Dank im Voraus.

Posted by on 4 Jan 2020

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5 out of 5
Zimmer, Frühstück und Personal hat Erwartungen übertroffen.

Posted by on 24 Dec 2019

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Comment from Hotel Management

29 Dec 2019 by Kap

Liebe Gäste Ein herzliches Dankeschön dass Sie unser Haus gewählt haben. Wir freuen uns sehr über Ihre ausgezeichnete Bewertung, dies ist uns Ansporn uns mit Freude um das Wohl unserer Gäste zu bemühen. Wir hoffen, Sie hatten eine gute Reise. Vielleicht dürfen wir Sie wieder einmal willkommen heißen. Beste Grüße und Wünsche, Ihr Team im Arthotel ANA Amadeus

5 out of 5
Das Personal ist einzigartig, freundlich und sehr zuvorkommend. Wir haben uns bereits beim Check-in wohl gefühlt und willkommen. Ein Riesendankeschön für die tollen 3 Tage, die wir im Ana Amadeus verbringen durften und für den hervorragenden Service. Gerne wieder einmal. liebe Grüsse Marisa Lovato-Onorini & Martina Bernet.

Posted by on 12 Sep 2019

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Comment from Hotel Management

19 Sep 2019 by Lilla

Sehr geehrte Frau Lovato-Onorini und Frau Bernet, vielen herzlichen Dank für Ihre außerordentlich netten Zeilen! Wir freuen uns, dass Sie Ihre Erlebnisse und Eindrücke mit anderen Reisenden teilen und Sie sich so wohl gefühlt haben. Wir haben Ihr Lob gerne mit unseren Mitarbeitern geteilt. Ihre Komplimente sind für uns ein Grund mehr, auch weiterhin Exzellenz zu bieten, damit unsere Gäste in unserem Haus unvergessliche Momente erleben können. Da die Zufriedenheit unserer Gäste für uns die höchste Priorität hat, stellen wir hohe Ansprüche an unsere eigene Servicequalität und sind Ihnen für Ihr wertvolles Feedback sehr dankbar. Wir alle hier im "Amadeus" würden uns freuen Sie auch anlässlich einer kommenden Wienreise wieder zu begrüßen und wünschen Ihnen indessen weiterhin alles erdenklich Gute! Mit freundlichen Grüßen: Arthotel Ana Amadeus Team

About the Arthotel ANA Amadeus

Location Wildpretmarkt 5, Vienna, 1010

Property Features

Elaya hotel vienna city center offers its guests tour or ticket assistance, multilingual staff, and concierge services. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Elaya hotel vienna city center also features laundry facilities, dry cleaning/laundry services, and a front desk safe. This 4-star Vienna hotel is smoke free.

  • 36 guestrooms or units
  • 11 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Wien Mitte Station (2 km / 1.2 mi)
  • Metro station: Stephansplatz U-Bahn (0.4 km / 0.3 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Elaya hotel vienna city center offers 36 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Minibar
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 11:00 AM.

Room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to lift
  • Visual alarms in hallways

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 16

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Elaya hotel vienna city center offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per night.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Pets cannot be left unattended
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Debit cards
  • Online penalty collection
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20 per person
  • Airport shuttle fee: EUR 45 per vehicle (one-way)
  • Nearby parking fee: EUR 35 per day (1312 ft away)
  • Pet deposit: EUR 0 per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Amadeus Hotel Wien
  • Amadeus Wien
  • Amadeus Hotel Vienna
  • Amadeus Vienna
  • Arthotel ANA Amadeus
  • Elaya Vienna City Center
  • elaya hotel vienna city center Hotel
  • elaya hotel vienna city center Vienna
  • elaya hotel vienna city center Hotel Vienna

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.