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Garner Hotel Vienna Prinz Eugen by IHG

4.0 star property

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Photo gallery for Garner Hotel Vienna Prinz Eugen by IHG

Exterior
Daily buffet breakfast (EUR 19 per person)
Staircase
Lobby
In-room safe, desk, soundproofing, free cots/infant beds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk

Explore the area

View in a map
Wiedner Guertel 14, 1040 Wien 4, Vienna, Vienna, 1040
  • Belvedere
    ‪3 min walk‬
  • Vienna State Opera
    ‪3 min drive‬
  • St. Stephen's Cathedral
    ‪4 min drive‬
  • Vienna (VIE-Vienna Intl.)
    ‪16 min drive‬

Room options

Standard Room, 1 Double Bed, Balcony

  • Sleeps 2
  • 1 Double Bed

Standard Room, 1 Single Bed, Balcony

  • Sleeps 1
  • 1 Twin Bed

Room, 1 Single Bed (Cosy)

  • Sleeps 1
  • 1 Twin Bed

Family Suite, 1 Queen Bed with Sofa bed, Kitchenette

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Standard Room, 1 King Bed, City View (Vienna )

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed (Family Room)

  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed (up to 3 Guests Family Room)

  • Sleeps 3
  • 1 King Bed

Standard Room

  • Sleeps 2
  • 1 Twin Bed

Standard Room, 1 King Bed, Balcony (up to 3 Guests Family Room)

  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed, Balcony

  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed with Sofa bed, Terrace (Family Room)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 2 Single Beds

  • Sleeps 2
  • 2 Twin Beds

Premium Room, 1 King Bed with Sofa bed (Family Room)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Garner Hotel Vienna Prinz Eugen by IHG

Hotel with a bar, a short walk to Belvedere
Along with a bar/lounge, this hotel has dry cleaning and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, a front-desk safe, and multilingual staff assistance are onsite.
Garner Hotel Vienna Prinz Eugen by IHG offers 109 accommodations with safes and hair dryers. Televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Garner Hotel Vienna Prinz Eugen by IHG. During your stay, you're just a quick walk from Belvedere. Enjoy features like free WiFi in public areas, plus a bar and breakfast (surcharge).
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 4-minute walk from Belvedere and a 3-minute drive from Vienna State Opera
  • Dogs welcome for a fee
Garner Hotel Vienna Prinz Eugen by IHG offers its guests multilingual staff, tour/ticket assistance, and dry cleaning/laundry services. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. Garner Hotel Vienna Prinz Eugen by IHG also features a front-desk safe and an elevator.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:30 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 29 per day); discounts available
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:30 AM on weekends; EUR 19 per person
  • A bar/lounge

Family friendly

  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 22-inch TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 15
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 15

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 2.524 percent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 19 per person
  • Nearby parking fee: EUR 29 per day (1640 ft away)
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 15 (subject to availability)
  • Late check-out fee: EUR 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Hotel Prinz Eugen
Novum Hotel Prinz Eugen Wien Vienna
Prinz Eugen Hotel Vienna
Prinz Eugen Vienna
Novum Prinz Eugen Wien Vienna
Novum Prinz Eugen Wien

Garner Hotel Vienna Prinz Eugen by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 412 out of 1007 reviews
Rating 8 - Good. 394 out of 1007 reviews
Rating 6 - Okay. 125 out of 1007 reviews
Rating 4 - Poor. 29 out of 1007 reviews
Rating 2 - Terrible. 47 out of 1007 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Pierrette

Stayed 4 nights in May 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property, very close to the transit station and public transit. The room was clean, well appointed and very well setup for the traveller.
Stayed 4 nights in May 2025

10/10 Excellent

Fang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

2/10 Terrible

Scott, New York

Disliked: Amenities, property conditions & facilities
IHG has some serious wormer to do on the property. AC doesn’t work, one bottle of water for 2 days, rooms are dowdy and dated. Best facet is location near train station. Staff was mixed: Herr Salem whom I dealt with twice was unsmiling and not particularly helpful. IHG needs to retrain him to be nicer and more service oriented or he needs to go. On the other hand the night clerk, younger and with more energy, that checked me in was nice and helpful. Again IHG has a LOT of work to do on this property: get to it!!
Stayed 2 nights in May 2025

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotlessly clean, with fixtures and fittings which looked very new. I had a great view of the city from my balcony (shown in photo). The hotel is some distance from the sights of central Vienna, but close to the sights of Belvedere, and very handy for the Hauptbahnhof (main train station).
Stayed 1 night in May 2025

10/10 Excellent

Seraphine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! Loved it! Conveniently located. Check in was easy and professional. Dominik at the concierge was very pleasant and helpful. Dankeschön!
Stayed 3 nights in May 2025

6/10 Okay

Yves

Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

glenn, Mckinney

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is close to the central train station, grocery store and restaurants. I wanted to thank Sam for being so helpful. Helped us with places to eat, showed us how to manage train and buses. Definitely coming back and giving Sam a five star service.
Stayed 8 nights in May 2025

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station
Stayed 3 nights in Apr 2025

10/10 Excellent

Cathrine Terry

Stayed 3 nights in May 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location near Vienna Central Statiom, comfortable beds, modern, and very quiet. Highly recommended!
Stayed 2 nights in May 2025

6/10 Okay

Laszlo

Liked: Cleanliness
No early check-in. Very small room. But very close to train station and Belveder.
Stayed 1 night in May 2025

4/10 Poor

Denson

Disliked: Staff & service

No Service Hotel!

It’s the worst hotel customer service that I have never had! The receptionist were rude, lazy and arrogant! They had no intention to let you check in earlier. we arrived at 1pm, the first receptionist was nice, she said that the check in time would be at 2pm, so we waited. At 2pm, tried to check in, the other receptionist quickly responded that it’s 3pm. She had no intention to check if our room is available, so everyone was waiting there till 3pm. When we wanted to leave the luggage before checking in, the lady pointed that we could leave a narrow space at the corner. However, not long after, there’re a “White Couple” asked to leave the luggage there, the lady opened a room for them to put their luggage inside. That’s not the worse part, we were told that the air conditioning won’t be able to work till the outside temperature is 30 degrees, this is insane! The overall impression for the hotel staff was arrogant, discriminating and disrespectful! Honestly, I didn’t feel any “Hotel Service “ in this hotel at all! Good luck if you want to stay in this hotel!
Stayed 4 nights in May 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Close to train station. Very convenient.
Stayed 2 nights in May 2025

8/10 Good

Li, TEWKSBURY

Liked: Cleanliness, property conditions & facilities
Nice hotel. Convenient to bust, subway and train
Stayed 3 nights in May 2025

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk from the train station which was great.
Stayed 1 night in May 2025

10/10 Excellent

Caleb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A spacious room, very classic arrangements
Stayed 2 nights in May 2025

10/10 Excellent

Camilo, Plantation

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it..
Stayed 6 nights in May 2025

8/10 Good

Jean-Baptiste

Relatively close to the centre. Some rooms have nice views.
Stayed 1 night in May 2025

8/10 Good

Jie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not many varieties for breakfast.
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
Check-in time is 3 PM or later, but check-out procedures began in the morning with repeated door knocks, despite the stated 12 PM check-out time. The initial supply of tea and coffee was not replenished, and the used items were not removed or the area cleaned. Additionally, the bed was not remade well. The reception team appeared indifferent to the poor service and seemed inadequately trained.
Stayed 3 nights in Apr 2025

10/10 Excellent

Robert, Naperville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location, good breakfast, cleaness
Stayed 2 nights in Apr 2025

8/10 Good

aydogan, bethlehem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just needed a clean convenient place to stay in. Hotel was just across the main train station and public transportations. close to main attractions, walkable to Belvedere palace. Amenities are very basic but I didn’t really care about it.
Stayed 4 nights in Apr 2025