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Ruby Lissi Hotel Vienna by IHG

4.0 star property

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Photo gallery for Ruby Lissi Hotel Vienna by IHG

Exterior
Creator video - submitted by TRAVELFLY
Bar (on property)
Exterior
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Fleischmarkt 19, Vienna, 1010
  • Place, Schwedenplatz
    ‪5 min walk‬
  • Place, Stephansplatz
    ‪6 min walk‬
  • Place, Hofburg Imperial Palace
    ‪13 min walk‬
  • Airport, Vienna (VIE-Vienna Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, Accessible (Cosy)

Room, Accessible (Cosy)

Room, Accessible (Cosy)

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room (Cosy)

Premium bedding, in-room safe, individually decorated

Room (Cosy)

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room (Loft)

Room (Loft)

Room (Loft)

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room (Lovely)

Premium bedding, in-room safe, individually decorated

Room (Lovely)

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room (Nest)

Premium bedding, in-room safe, individually decorated

Room (Nest)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room (Ruby's Choice)

Premium bedding, in-room safe, individually decorated

Room (Ruby's Choice)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room (Ruby's Choice Upgraded)

Premium bedding, in-room safe, individually decorated

Room (Ruby's Choice Upgraded)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room (Wow)

Room (Wow)

Room (Wow)

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Ruby Lissi Hotel Vienna by IHG

Along with a bar/lounge, this smoke-free hotel has a snack bar/deli and coffee/tea in a common area. WiFi in public areas is free. Additionally, a 24-hour front desk, a front-desk safe, and multilingual staff assistance are onsite.
Ruby Lissi Hotel Vienna by IHG offers 127 air-conditioned accommodations with safes and designer toiletries. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. 40-inch flat-screen televisions come with premium satellite channels.

Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Ruby Lissi Hotel Vienna by IHG. During your stay, you're just a quick walk from Stephansplatz. Free WiFi in public areas, a bar, and breakfast (surcharge) are available.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, a multilingual staff, and a vending machine
  • Onsite recreation includes bike rentals
  • Guests have great things to say about the location and the clean accommodations
  • Steps from Dominikanerkirche and Jesuitenkirche
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at Ruby Lissi Hotel Vienna by IHG.

This 4-star Vienna hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 28 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 24 per person
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • No lift

More

  • 100% renewable energy
  • 4 floors
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium satellite channels

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 2 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 24 per person
  • Nearby parking fee: EUR 28 per day (1476 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 2 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ruby Lissi Hotel
Ruby Lissi Vienna
Ruby Lissi
Ruby Lissi Hotel Vienna Hotel
Ruby Lissi Hotel Vienna Vienna
Ruby Lissi Hotel Vienna Hotel Vienna

Ruby Lissi Hotel Vienna by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 531 out of 1005 reviews
Rating 8 - Good. 321 out of 1005 reviews
Rating 6 - Okay. 93 out of 1005 reviews
Rating 4 - Poor. 34 out of 1005 reviews
Rating 2 - Terrible. 26 out of 1005 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Tammy

Liked: Cleanliness, amenities, property conditions & facilities
Everything from staff, to location, to hotel was wonderful. The only suggestion is an option for different pillows....I did have trouble sleeping each night. Otherwise, brilliant hotel. Would stay again
Stayed 3 nights in Jan 2026

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff were friendly and efficient. Hotel was quirky,atmospheric and great location
Stayed 3 nights in Jan 2026

10/10 Excellent

Selin

Stayed 2 nights in Jan 2026

10/10 Excellent

Clariana

Liked: Cleanliness, staff & service, amenities
Super confofortsble. Nice staff. Bed and linen perfect.
Stayed 1 night in Jan 2026

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities
Ruby Lissi is excellent
Stayed 4 nights in Jan 2026

4/10 Poor

Mariam

Stayed 5 nights in Dec 2025

10/10 Excellent

Javier

Liked: Cleanliness, amenities, property conditions & facilities
nice play, and very clean
Stayed 3 nights in Dec 2025

8/10 Good

Jill

Liked: Cleanliness, staff & service
Good stuff: The hotel is in a great location and we were able to walk to many attractions, restaurants and more. The rooms were clean and comfortable. Not so great stuff: The automated check-in was glitchy and we received a couple error messages before we had to ask stuff to help. The menu at the restaurant could use an upgrade. Suggest having coffee/tea setup in the rooms rather than unnecessary items like amps and speakers. Much more useful!
Stayed 5 nights in Dec 2025

8/10 Good

Mateusz

Liked: Cleanliness, amenities, property conditions & facilities
Small room but updated. Comfortable bed. Good breakfast buffet. Great location.
Stayed 1 night in Oct 2025

6/10 Okay

Alexis

Liked: Cleanliness
Stayed 5 nights in Dec 2025

4/10 Poor

ERJOLA

Liked: Amenities
The hotel was nice The service was horrible.
Stayed 3 nights in Dec 2025

8/10 Good

Sabai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, a little cramp room.
Stayed 3 nights in Dec 2025

6/10 Okay

Dawn

Disliked: Amenities
The room was a nice size as it was a room for wheel chair users we didn’t book this but were given this room it had no facilities for a drink no machine or kettle or any bottled water one would expect in a room , having stayed in hotels all over Europe and first one not to include anything , on arrival we had trouble checking in on iPad wouldn’t except us as we had a common surname that lots of people had , so went to bar/reception the member of staff was quite unfriendly first of all , but after a second go on system failing she helped , we weren’t told anything about where to get breakfast etc , we struggled to work out how to use the window blinds electronic or the lights , it was so hot in the room we asked about air conditioning on 2nd day and was abruptly told by same member of staff that it’s winter they are turned off , my daughter and husband who was in the other room I had booked couldn’t open their window so asked for help , the lady came up and made them feel that they were dumb and was rude , she clearly wasn’t happy as I later found out they were short staffed by a friendly male bar staff , other staff were friendly but not her , also after paying 3 seperate times for 3 cups of tea we noticed ourselves all along there was a small kitchen near the lounge that had a hot tap with tea and coffee facilitie we could of had for free If we had been told , staff just charged us and didn’t mention a thing ! Apart from the great location to town the hotel wasn’t great
Stayed 4 nights in Dec 2025

6/10 Okay

Preeti

Travelled with family
Difficult to find hotel . Staff courteous but need to invest in more staff
Stayed 3 nights in Dec 2025

10/10 Excellent

Raphael, Scarsdale

Liked: Cleanliness, amenities, property conditions & facilities
Love it
Stayed 5 nights in Dec 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities
Great Location, for everything. very funky decor and very clean too. We were upgraded to a Loft room, spacious. The bar had a jazz night one night, very good. Recommended.
Stayed 3 nights in Dec 2025

8/10 Good

Michael

Good room and good location
Stayed 7 nights in Dec 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
Comfortable and clean rooms. The common areas and lounge had a great vibe. Staff was excellent t and welcoming as well.
Stayed 4 nights in Dec 2025

8/10 Good

Leighton, Tamarac

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was great. The layout of the room took some getting used to as you enter the shower from the WC area and also there was not much privacy if you were sharing the room with someone but other than that it was great. The lobby/restaurant area was nice but the entrance to the hotel was not the easiest and the second entrance was sterile.
Stayed 1 night in Dec 2025

8/10 Good

Jimmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good. Overall ambiance was nice.
Stayed 5 nights in Dec 2025

10/10 Excellent

Virginia

Travelled with family
Clean n very friendly staff
Stayed 1 night in Dec 2025

10/10 Excellent

Nune

Stayed 3 nights in Dec 2025

10/10 Excellent

Jonathan

Stayed 3 nights in Dec 2025

2/10 Terrible

Mathilde

Travelled with partner
Disliked: Cleanliness, amenities
We've stayed at a Ruby hotel in Geneva previously and really enjoyed it but really did not enjoy our stay at Lissi.The room is very basic and did not meet a 4 star hotel standard (not even a water bottle or coffee). There was a strong smell of urine in the toilet and and a real lack of privacy in the bathroom as the curtain was only covering one side of the shower (this was not the case in the previous Ruby we stayed at). Our room was also extremely noisy as we could hear everything going on outside including 7am building work on Monday or next door neighbour loud music on saturday night. Despite the decent location we would not recommend this hotel - the price of 250£ per night was premium but the hotel wasn't..
Stayed 2 nights in Dec 2025

8/10 Good

Martha

Travelled with family
Good Hotel.Good breakfast ,bed comfortable clean but some areas could of been cleaner .The small details were missing .
Stayed 3 nights in Dec 2025