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Pertschy Palais Hotel

4.0 star property

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Photo gallery for Pertschy Palais Hotel

Lobby sitting area
Premium bedding, minibar, in-room safe, iron/ironing board
Family Room
Lobby lounge
Breakfast buffet

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Laundry room
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Habsburgergasse 5, Vienna, Vienna, 1010
  • Place, Spanish Riding School
    ‪2 min walk‬
  • Place, Hofburg Imperial Palace
    ‪2 min walk‬
  • Place, Stephansplatz
    ‪3 min walk‬
  • Airport, Vienna (VIE-Vienna Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

8.4 out of 10
Very good
(7 reviews)
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

7.4 out of 10
Good
(17 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Room

Family Room

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite

Premium bedding, minibar, in-room safe, iron/ironing board

Deluxe Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About this property

Pertschy Palais Hotel

Hotel in Vienna, steps from Hofburg Imperial Palace
Coffee/tea in a common area, concierge services, and dry cleaning are available at this hotel. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk, and a library are onsite.
Pertschy Palais Hotel offers 55 accommodations, which are accessible via exterior corridors and feature minibars and safes. Beds feature premium bedding. LCD televisions come with satellite channels.

Bathrooms include bathtubs or showers and hair dryers. This Vienna hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Pertschy Palais Hotel. During your stay, you're just a quick walk from Stephansplatz. Enjoy features like free WiFi in public areas, plus dry cleaning service and a roundtrip airport shuttle (surcharge).
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Steps from Hofburg Imperial Palace and Spanish Riding School
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
As a guest of Pertschy Palais Hotel, you'll find a library, multilingual staff, and tour/ticket assistance. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Pertschy Palais Hotel also features coffee/tea in a common area, concierge services, and laundry facilities.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking for EUR 34 per day; reservations required; discounts available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Coffee and tea in common areas

Things to do

  • Art gallery
  • Designer stores
  • Library
  • Shopping centre

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 2.848 percent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 75 per vehicle (one-way, maximum occupancy 8)
  • Nearby parking fee: EUR 34 per day (2297 ft away)
  • Pet fee: EUR 20 per pet, per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Cashless transactions are available
Pertschy Palais Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Pertschy Palais Hotel Vienna
Pertschy Palais Hotel
Pertschy Palais Vienna
Pertschy Palais
Pension Pertschy Hotel Vienna
Pertschy Hotel Vienna
Pertschy Palais Hotel Hotel
Pertschy Palais Hotel Vienna
Pertschy Palais Hotel Hotel Vienna

Pertschy Palais Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 374 out of 1000 reviews
Rating 8 - Good. 435 out of 1000 reviews
Rating 6 - Okay. 131 out of 1000 reviews
Rating 4 - Poor. 44 out of 1000 reviews
Rating 2 - Terrible. 16 out of 1000 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Krzysztof

Stayed 1 night in Sep 2025

6/10 Okay

carmel

Disliked: Property conditions & facilities

5 days at Pertschy September 2025

Excellent location.
Stayed 5 nights in Sep 2025

10/10 Excellent

Gildardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Su ubicación es perfecta! A 5 minutos caminando de la Catedral de San Esteban, el Palacio Hofsburg y otras atracciones. El desayuno excelente! Ofrecen una muy buena variedad de quesos, frutas diversas y un buen Café. Además, se agradece que en el lobby dispongan de una máquina para café/Té sin costo
Stayed 2 nights in Aug 2025

10/10 Excellent

Hoi Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

RaDawn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is was centrally located to the inner Stadt so that was very nice. It was nice and clean. It was just very hot even with the fan. It’s an old building which adds to the charm, however that does have its downside.
Stayed 2 nights in Jul 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel in central Vienna, close to everything. Nice breakfast, well kept property!
Stayed 3 nights in Jul 2025

2/10 Terrible

Rachel

Disliked: Room comfort

Poor experience, don’t stay

Europe was experiencing a heat wave when I was there. The hotel had no air conditioning. The room was over 80 degrees and all they had was 1 fan. My partner has a heart arrhythmia triggered by excessive heat. We could not stay there and checked out a few hours after checking in. The hotel refused to refund any part of our 3 night scheduled stay due to not cancelling within the refundable window.
Stayed 3 nights in Jun 2025

4/10 Poor

Afagh

Business traveller
Liked: Cleanliness
Disliked: Staff & service
The staff at reception were not nice. I asked a question about the breakfast time, and they responded very impolitely, saying that I had already asked this question a couple of times. They also gave me the wrong information about the breakfast time, even after realizing that I had an early morning flight.
Stayed 1 night in Jun 2025

6/10 Okay

Hedy

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2025

8/10 Good

Patricia A

Travelled with group
Liked: Cleanliness, staff & service, room comfort
This is an old property that has been updated in a way that does not respect its older splendor. People at the front desk are great. The breakfast is wonderful, with friendly people taking care of food matters. I feel that the security of the hotel was somewhat lacking, as people could come in through the driveway and just go up the elevator. Also, there were smoking ash trays by the elevator that smokers used -- so the smell from the ash trays and the smokers were unavoidable. The location is just FANTASTIC and makes up for some of the problems. But I think they could do better by fixing these problems..
Stayed 7 nights in May 2025

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A little jewel in the heart on Vienna

Beautiful hotel and great location, the hotel was being refurbished but that didn’t disturb our stay at all
Stayed 1 night in Apr 2025

10/10 Excellent

Frederico

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Vienna Centre

Great staff, service, breakfast and location. Highly recommend for someone on a budget.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

oleg

Liked: Cleanliness
Stayed 1 night in Mar 2025

8/10 Good

YEVGENIY, KIEV

Stayed 4 nights in Mar 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful
Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming

Cozy and charming hotel. Good location.
Stayed 2 nights in Dec 2024

8/10 Good

Nika

Travelled with family
Liked: Amenities
money worth
Stayed 1 night in Jan 2025

10/10 Excellent

Gesila, Austell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are very hospitable and the location is perfect. It’s just around the corner from stephansplats, the center of town. Breakfast buffet was great.
Stayed 1 night in Dec 2024

10/10 Excellent

BDE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice stay in Vienna

I stayed three nights in Vienna, visiting the opera and a couple of the art galleries. This is a very nice hotel located in the historic centre. The staff were very friendly and helpful.
Stayed 3 nights in Dec 2024

8/10 Good

Hazel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a magnificent old hotel with lots of character. The breakfast is very good and coffees are available in the lobby. The parking is about a 7 minute walk away and you cannot stop in front of hotel to unload luggage. It is in the middle of the tourist area so easy to walk to restaurants, shopping and attractions.
Stayed 1 night in Nov 2024

8/10 Good

W Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

ERYN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I looked a single room super last minute not expecting much. Room was small, but had everything I needed and a chandelier to boot. All the super luxury shopping was super close (1 block to the LV, Chanel, Hermes stores). I haven’t had an actual key in awhile and was scared to lose it. I left it at the front desk and they kept it, so, I didn’t have to worry about it as I traveled around the city. The breakfast included was nice and just what I needed to start my days. Friendly staff.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, clean rooms, good breakfast and nice stuff.
Stayed 2 nights in Sep 2024

10/10 Excellent

Mary

Liked: Cleanliness

Location is amazing!

Location, location, location! Pillows were perfect and the room very clean. The front desk, cleaning and breakfast staff were incredibly friendly. This is an old pensione with no air conditioning, but wonderful!
Stayed 6 nights in Aug 2024