We were initially given a room that was already occupied by other guests, which was very unsettling. After being reassigned to another room, we experienced multiple issues— the toilet wouldn’t flush, and the sink wouldn’t drain properly. Unfortunately, no other rooms were available to resolve the issue.
It was a truly disappointing stay. For the price we paid, I expected a relaxing and smooth getaway with my family, but instead we dealt with ongoing problems throughout our stay. Even opening the room door was a hassle. We didn’t receive clean towels or housekeeping service during our visit, and while we were offered an apology, there was no effort made to move us to a better room.
The hotel needs to ensure their rooms are in proper condition before check-in and avoid double-booking rooms. This experience fell far below expectations.