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U Residence Hotel, Signature Collection by BW

4.0 star property

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Photo gallery for U Residence Hotel, Signature Collection by BW

King Studio + 1 Single
Studio, 1 Queen Bed, Harbour View | Balcony view
Property entrance
Apartment, 2 Bedrooms, Private Bathroom | Living area
Deluxe Apartment, 1 Bedroom | Living area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Laundry room

Explore the area

View in a map
181 Wakefield Street, Wellington, 6011
  • Place, Wellington Central Business District
    ‪1 min walk‬
  • Place, Te Papa
    ‪2 min walk‬
  • Place, Cuba Street Mall
    ‪5 min walk‬
  • Airport, Wellington (WLG-Wellington Intl.)
    ‪10 min drive‬

Room options

View all photos for Studio, 1 Queen Bed

Studio, 1 Queen Bed

Studio, 1 Queen Bed

9.4 out of 10
Exceptional
(8 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Studio, 1 Queen Bed, Harbour View

Studio, 1 Queen Bed, Harbour View

Studio, 1 Queen Bed, Harbour View

8.6 out of 10
Excellent
(8 reviews)
  • Harbour view
  • 36 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed

Studio, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Apartment, 1 Bedroom

Deluxe Apartment, 1 Bedroom | Living area

Deluxe Apartment, 1 Bedroom

  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio Suite, Multiple Beds

Family Studio Suite, Multiple Beds

Family Studio Suite, Multiple Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 58 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for King Studio + 1 Single

King Studio + 1 Single

King Studio + 1 Single

  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Apartment, 2 Bedrooms, Private Bathroom

Apartment, 2 Bedrooms, Private Bathroom

Apartment, 2 Bedrooms, Private Bathroom

10.0 out of 10
Exceptional
(1 review)
  • 64 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Queen Studio + 1 Single

Queen Studio + 1 Single

Queen Studio + 1 Single

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 36 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

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About this property

U Residence Hotel, Signature Collection by BW

This smoke-free hotel features laundry facilities, express check-in, and express check-out. WiFi in public areas is free.
U Residence Hotel, Signature Collection by BW offers 12 accommodations with washers/dryers and coffee/tea makers. Rooms open to furnished balconies. Beds feature down comforters. 50-inch LCD televisions come with Netflix. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

During your stay at U Residence Hotel, Signature Collection by BW, you're just a quick walk from Tākina Wellington Convention and Exhibition Centre. Features include free WiFi in public areas, plus breakfast (surcharge) and laundry facilities. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Continental breakfast served daily for a fee
  • Amenities include laundry facilities, an elevator, and a terrace
  • Steps from Wellington Central Business District and Tākina Wellington Convention and Exhibition Centre
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
As a guest of U Residence Hotel, Signature Collection by BW, you'll find a terrace, laundry facilities, and express check-in. Public spaces have free WiFi. The family-friendly U Residence Hotel, Signature Collection by BW also features express check-out and an elevator.

This 4-star Wellington hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 8:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (NZD 35 per night); reservations required
  • Street parking available
  • Onsite parking available only on request
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: NZD 20 per person

Family friendly

  • Babysitting (surcharge)
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washing machine/dryer
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 1 floor
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laundry detergent
  • Phone
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.5 percent for credit card payments
There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Lockbox, private entrance

Pets

  • Pets: NZD 40 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 35.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 20 per person
  • Nearby parking fee: NZD 35 per night
  • Pet fee: NZD 40 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 35.0 per day
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Guests can access their accommodation through a private entrance. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at U Residence Hotel, Signature Collection by BW.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Home City Apartment Wellington
At Home Hotel Wellington
At Home Wellington Hotel Wellington
Wellington At Home Hotel
U Residence Hotel Wellington
U Residence Wellington
Apartment U Residence Hotel Wellington
Wellington U Residence Hotel Apartment
Apartment U Residence Hotel
U Residence Hotel (formerly At Home Wellington)
At Home Wellington City
U Residence
U Residence Hotel Hotel
U Residence Hotel Wellington
U Residence Hotel Hotel Wellington

U Residence Hotel, Signature Collection by BW Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 265 out of 429 reviews
Rating 8 - Good. 121 out of 429 reviews
Rating 6 - Okay. 24 out of 429 reviews
Rating 4 - Poor. 6 out of 429 reviews
Rating 2 - Terrible. 13 out of 429 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Philip

Stayed 2 nights in Dec 2025

8/10 Good

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodations met our needs during our stay. Amenities were perfect for anyone staying longer than one day.
Stayed 1 night in Dec 2025

2/10 Terrible

Sagar

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was very rude and shown aggressive behaviour with our family. The bathroom was not clean and upon requesting to check the guy started arguing and shown aggressive behaviour with my family. The manger came and cheked the bathroom was smelling, which she cleaned herself and sprayed fragrance. Overall on requesting a towel to the guy he shouted rudely in the lobby, " what? Why? There is already a towel I can see in the chair." We were three of us in the room and I saw only two towels in bathroom and didn't noticed third one was opposite way in the studio at dining chair.
Stayed 1 night in Dec 2025

6/10 Okay

CHAO

Stayed 1 night in Dec 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities
Great place, staff very friendly and accommodating. Very clean.
Stayed 2 nights in Dec 2025

10/10 Excellent

Marty

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A terrific value- a very spacious, clean room with kitchen, close to everything, complete with patio (love the fresh air)! Would recommend!
View from the patio
Stayed 2 nights in Oct 2025

8/10 Good

susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Should have directions for the washer. Also, office hours are only until 5, so make sure you are there. Our room did not lock, so they had to give us a different room. I’m happy staff was still there.
Stayed 2 nights in Nov 2025

10/10 Excellent

Tracey

Stayed 2 nights in Nov 2025

8/10 Good

Marilyn

Travelled with partner
Liked: Cleanliness, amenities
King bed was small, needed updating. Car parking across the road cost $105 but we parked in wrong spot & we’re fined $190 by carpark owner, very expensive for us & the hotel should reimburse us $105 as we didn’t use their specific spots
Stayed 3 nights in Oct 2025

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant expierence handy to plenty of dining and entertainment options
Stayed 1 night in Oct 2025

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and very friendly staff
Stayed 1 night in Oct 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and well priced
Stayed 3 nights in Sep 2025

8/10 Good

Ana

close to Takina events centre
Stayed 3 nights in Sep 2025

8/10 Good

sacha

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Clean. Furniture worn but ok. Friendly staff.
Stayed 4 nights in Sep 2025

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what a great stay! Really great Communication from day 1. Clear instructions for parking and accessing keys. The room itself was exactly what we needed, it was clean, tidy and modern and nice! Beds were great. We have everything we needed and really enjoyed our stay there. Would highly recommend. Thanks so much for having us :)
Stayed 1 night in Aug 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
It’s is everything I need. Great access to the conference centre
Stayed 3 nights in Aug 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the center of everything. Very large room.
Stayed 4 nights in Aug 2025

10/10 Excellent

Wendy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really convenient and great that they took pets. Special touches like having a dog bed, bowl and dog treats! Room was clean and spacious and comfortable. Check-in and out was super easy and I got a call before check in to make sure I had everything we needed. Highly recommend.
Stayed 2 nights in Jul 2025

8/10 Good

Jade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in, we'd arrived in Wgtn early so were able to drop our bags off which was appreciated. Early check in confirmed by phone call so we could relax before the All Blacks game. Nice clean room, quiet and comfy bed. Thanks 😊
Stayed 1 night in Jul 2025

10/10 Excellent

Jude

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, Very Friendly Welcome! Apartment has everything you need just a little cold.
Spectacular Waterfront View
Stayed 3 nights in Jun 2025

2/10 Terrible

Stuart

Disliked: Cleanliness, property conditions & facilities, room comfort
Checked out within the hour, this facility was not what we expected, the decor is old and updated, it was clean enough but dingy would be the word i would use
Stayed 2 nights in May 2025

6/10 Okay

Jimmy

Travelled with family
Liked: Cleanliness
Lacked of heating during winter season is a huge challenge for us. The extra bed was not working fine and sunk almost to the floor.
Stayed 1 night in Jun 2025

8/10 Good

Philip

Business traveller
very convenient, reasonable price was very windy which made it noisy and hard to sleep
Stayed 1 night in Feb 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming! Room was clean, and it was close to many areas of interest.
Stayed 3 nights in Apr 2025