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Pinnacle Apartments Hamilton Island

3.5 star property

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Photo gallery for Pinnacle Apartments Hamilton Island

View from property
Point of interest
Outdoor pool
Flat-screen TV, DVD player, iPod dock
Full-sized fridge, microwave, oven, stovetop

Reviews

8.4 out of 10
Very good

Entire apartment

2 bedrooms2 bathroomsSleeps 4

Popular amenities

  • Pool
  • Free airport shuttle
  • Kitchen
  • Washing machine
  • Dryer
  • Parking included

Explore the area

View in a map
1 Banksia Court, Whitsundays, QLD, 4803
  • Place, Hamilton Island Wildlife
    ‪7 min walk‬
  • Place, Hamilton Island Marina
    ‪7 min walk‬
  • Place, Catseye Beach
    ‪8 min walk‬
  • Airport, Hamilton Island, QLD (HTI-Great Barrier Reef)
    ‪16 min walk‬

Room options

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About this property

Pinnacle Apartments Hamilton Island

A golf course, an outdoor pool, and a complimentary children's club are available at this smoke-free apartment building. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include an outdoor tennis court, a garden, and barbecue grills. The apartment has 2 bedrooms and offers free WiFi and an iPod dock. Guests will find a kitchen with a refrigerator, an oven, a stovetop, and a microwave. Housekeeping is not available.
Air-conditioned accommodations at this apartment offer washers/dryers and DVD players. Each accommodation is individually decorated. Accommodations at this 3.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers and hair dryers.

This Whitsundays apartment provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including an outdoor tennis court. Other recreational amenities include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at this apartment building, you're just a quick walk from Point Henning Pavilion. Enjoy features like free WiFi in public areas, free self parking, and a free roundtrip airport shuttle. The apartment includes amenities such as free WiFi and a kitchen.
  • Air-conditioned apartment with kitchen, washer/dryer, and 2 bathrooms
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include a free kid's club
  • Onsite recreation includes a golf course, an outdoor tennis court, and a playground
  • Within a 10-minute walk of Hamilton Island Marina and Catseye Beach
  • Free airport shuttle service
This apartment offers its guests a golf course, an outdoor tennis court, and an outdoor pool. Public spaces have free WiFi. A roundtrip airport shuttle is free (available on request). A complimentary children's club, barbecue grills, and a garden are also featured at the family-friendly apartment. Free self parking is available.

This 3.5-star Whitsundays apartment is smoke free.

Property amenities

Beach

  • Sandy beach nearby

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Free return airport shuttle from 8:00 AM to 5:00 AM on request
  • Airport shuttle available during limited hours
  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • Free children's club
  • Free cot
  • Highchair
  • Playground
  • Travel cot

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Bedrooms

  • 2 bedrooms
  • Bedsheets provided

Bathroom

  • 2 private bathrooms
  • Bathtub or shower
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area

Entertainment

  • DVD player
  • Flat-screen TV with cable channels
  • IPod dock

Outdoor areas

  • Barbecue grill
  • Garden

Laundry

  • Washer/dryer

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Iron/ironing board
  • Limited-hour front desk
  • No housekeeping service

Things to do

  • 18-hole golf course
  • Free children's club
  • Outdoor tennis court
  • Fishing nearby
  • Snorkelling nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • Garden
  • Individual decor

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 4:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 8 AM - 4 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Smoking

Smoking is not permitted

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
The front desk at this property is open daily from 8 AM - 4 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Pinnacle Apartments Hamilton Island Apartment
Pinnacle Apartments Hamilton Island
Pinnacle Apartments Hamilton
Pinnacle Apartments Hamilton Island Apartment
Pinnacle Apartments Hamilton Island Whitsundays
Pinnacle Apartments Hamilton Island Apartment Whitsundays

Pinnacle Apartments Hamilton Island Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 25 out of 50 reviews
Rating 8 - Good. 14 out of 50 reviews
Rating 6 - Okay. 6 out of 50 reviews
Rating 4 - Poor. 4 out of 50 reviews
Rating 2 - Terrible. 1 out of 50 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with partner
The views were breathtaking but the bed was very uncomfortable pillows were too flat the ensuite bathroom toilet had a smell like it hadn't been cleaned for a while... there were insects crawling everywhere through the kitchen It was our 25 wedding anniversary and I did let Pinnacle apartments know about this not even a bottle of sparkling or a box of chocolates was disappointing..when you stay for so long spend so much money ..
Stayed 11 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very comfortable. It was an absolute pleasure to stay there. Only downside - if you're looking to cook for yourself as a family, the oven is extremely difficult to use partly because all of the instructions/dials have been rubbed off the front panel so you have to guess. If they updated the oven, it would be perfect. Very friendly team, a great stay - thank you!
Stayed 3 nights in Aug 2019

8/10 Good

Rebecca, Seattle

Liked: Cleanliness, property conditions & facilities, room comfort

Beautiful view

The apartment had a beautiful view and was clean and modern. While we were at the airport waiting for our flight to leave I received a call from the management company accusing us of rolling our buggy. The lady said it was undrivable yet we had just driven it to the airport. After much back-and-forth forth they acknowledged that it was the previous guests who had rolled the buggy. We were concerned that we had been driving and unsafe buggy. They then assured us that the damage was only cosmetic. The whole buggy issue was quite unsettling but the room was very nice with the exception that the master bathroom had no door.
Stayed 3 nights in Feb 2018

8/10 Good

Dotty, Melbourne VIC

Liked: Cleanliness, staff & service, room comfort

Apartment with a Great View

We were a little anxious after the cyclone as to what we might find but were pleasantly surprised. The owners had worked really hard to tidy the units and make them comfortable. The sunsets from the balcony were magnificent. it was a very spacious apartment with 2 bedrooms but as we were only a couple it was very adequate.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful area and space. We were very impressed would definitely stay there again next time we go to hamilton. Loved having our own buggy.

6/10 Okay

Viv, Melbourne

Disliked: Property conditions & facilities

Pinnacle 3

Nice view , comfortable room but the furniture is old and worn and should be replaced.

6/10 Okay

Rachael, New Zealand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious but grubby

We (2 adults, 4yr old and 2yr old) stayed in Pinnacles apartment 1. Not much of a sea view. Surrounded by trees so it was good to watch the giant fruit bats land there at night. Rooms were spacious but grubby. Old stained pillows (spare pillows in wardrobes were ripped and weren't covered). No hot water and some of lights weren't working for 24 hours. Had to call disinterested staff 3 times to get it sorted. Oven/grill had no temp markings on dials. Old fridge/freezer unplugged and in corner of living area. Steep stairs which were a challenge for 2yr old. There must be better self catering accommodation on this beautiful island! Such a shame.

4/10 Poor

Jetsetter

Disliked: Cleanliness, property conditions & facilities

Has seen better days - worn and poorly cleaned

We stayed in a 3br apt, on the lower floor. In the photos, these are the living room photos with the white curtains closed. They're closed because there is no (or very little) water views. Positives were the complimentary buggy and relatively quiet location. Negatives were that the apartment was worn, in need of some repair and poorly cleaned. It felt a little grubby and unpleasant for that reason. The fridge had broken down, and the owner simply placed another large, older fridge in the kitchen, taking up space (yes, there were 2 fridges in the kitchen). The 10am check out time didn't allow a lot of time to enjoy the apartment.

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment, beautifully light and spacious, with nice furnishings. Pete and Rob were both great to deal with, and made our stay in #3 very easy. Only downside was we felt the linen in the bedroom and bathroom could've been cleaner - maybe just an unlucky oversight that particular week. The buggy that came with the apartment provided a fun and easy means for exploring the island's facilities.

8/10 Good

Helena, Melbourne

Liked: Staff & service, property conditions & facilities, room comfort

Lovely Apartment with beautiful view

The accommodation was lovely, very friendly and helpful staff and a well run Apartment.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Close to everything. Nice view.

Needs a major clean and update. Alot not working in the apartment. But still good and has everything u need. Still would recommend.

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

standards dropped

I had stayed in pinnacle a couple of years before when the property was new and I had a great time, but on arrival this time it was clear standards had dropped. The apartment was filthy with rubbish from previous occupants everywhere- even after being cleaned it was still quite grubby. The cleaners only did a half hearted job- not what you would expect for what your paying.The inside had a worn look about it and it was clear it wasn't being maintained properly

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable, mainly only slept there as we were too busy

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Apartment was dirty and maintenance was poor

Apartment was a disappointment, although it was fairly new with a great view it was filthy on arrival, looked like it had been trashed by previous guests. Maintenance of facility was poor, many lights flicked or didn't work, Buggy broke down three times.

8/10 Good

Graham, Australia - QLD - Townsville

Liked: Property conditions & facilities
Disliked: Cleanliness
Complained about cleanliness and 10 maintenance issues. 3 were addressed, others not. Large apartment but dirty and furniture grubby. No office.

10/10 Excellent

RU, Australia - QLD - Cairns

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

karen, Australia - QLD - Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Emma, Australia - QLD - Gold Coast

Liked: Staff & service, property conditions & facilities
Facilities: Above average; Value: Affordable; Service: friendly and helpful; Cleanliness: needs a good spring clean;

10/10 Excellent

Dawn, Australia - QLD - Townsville

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Inexpensive; Service: Outstanding; Cleanliness: Lovely;

10/10 Excellent

Peter, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal; Service: Remarkable; Cleanliness: Beautiful;

10/10 Excellent

Raymond, Australia - QLD - Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern, Above average; Value: Great deal; Service: Go the extra mile; Cleanliness: Immaculate; Will be back

10/10 Excellent

Philip, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal; Service: Go the extra mile; Cleanliness: Spotless;

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Well equipped kitchen

10/10 Excellent

Danielle, Australia - QLD - Cairns

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Affordable; Service: Friendly; Cleanliness: Pleasant; Great location for dining out.

8/10 Good

Pragya, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Acceptable price; Service: Friendly; Cleanliness: Pleasant;

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