2/10 Terrible
Anabel
7 Dec 2025
Please beware of fraudulent practices and false advertisement!!!! I want to provide a summary of my experience so no one else deals with this.
I booked a stay for 2 nights and 3 days. I decided to upgrade and book the SunClub which is their “VIP” members only program and includes “upgraded amenities”. DO NOT WASTE YOUR MONEY ON SUN CLUB. It is not as advertised. The only promised upgrade was the separate check in and checkout. The pool on sunclub is small, no one at the bar to serve, no special sunclub bar as promised and the beach on that side is extremely rocky and crowded as they are clearly overselling falsities. The beach at the rest of the hotel us not as rocky, the mainpool is huge and has multiple bars way better than the upgrade.
Second , I was placed in a room in a different section of the hotel that was not located at the sunclub building. When I complained multiple times each employee LIED indicting that it was an upgrade. However based on my research the room they placed me in was smaller and cost less than the one I paid for. Not only that but the air conditioning DID NOT WORK. I went down to inform them of this and they indicated they would send someone and had to wait an hour to have someone tell me they can’t fix it. They were unable to move my room at the time so I requested a fan to get me through. Using a fan to sleep in an all inclusive upgraded room is CRAZY. Aside from this there were bugs and little geicos in the room, the bathroom sink drain did not
Anabel
Stayed 3 nights in Sep 2025































