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Crowne Plaza Wuxi City Center by IHG

5.0 star property

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Photo gallery for Crowne Plaza Wuxi City Center by IHG

Property amenity
Point of interest
2 bars/lounges
Property amenity
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
18 Yonghe Road Nanchang District, Wuxi, Jiangsu, 214023
  • Place, Wuxi Museum
    ‪10 min walk‬
  • Place, Nanchan Temple Antique Market
    ‪2 min drive‬
  • Place, Qingming Bridge
    ‪2 min drive‬
  • Airport, Wuxi (WUX-Shuofang)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Club lounge access (High Floor)

Down duvets, minibar, in-room safe, desk

Standard Room, 1 King Bed, Club lounge access (High Floor)

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed (High Floor)

Down duvets, minibar, in-room safe, desk

Standard Room, 1 King Bed (High Floor)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Down duvets, minibar, in-room safe, desk

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Club lounge access

Suite, 1 Bedroom, Club lounge access

Suite, 1 Bedroom, Club lounge access

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Club lounge access (High Floor)

Down duvets, minibar, in-room safe, desk

Suite, 1 Bedroom, Club lounge access (High Floor)

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

Down duvets, minibar, in-room safe, desk

Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room (Upgraded)

Down duvets, minibar, in-room safe, desk

Standard Room (Upgraded)

  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room

Down duvets, minibar, in-room safe, desk

Standard Room

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Suite

Down duvets, minibar, in-room safe, desk

Suite

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom (Canal View)

Down duvets, minibar, in-room safe, desk

Suite, 1 Bedroom (Canal View)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

Down duvets, minibar, in-room safe, desk

Standard Room, 2 Single Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds (High Floor)

Down duvets, minibar, in-room safe, desk

Standard Room, 2 Single Beds (High Floor)

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Club lounge access (Canal View, High Floor)

Standard Room, 1 King Bed, Club lounge access (Canal View, High Floor)

Standard Room, 1 King Bed, Club lounge access (Canal View, High Floor)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Club lounge access (Canal View)

Down duvets, minibar, in-room safe, desk

Suite, 1 Bedroom, Club lounge access (Canal View)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Crown Superior Double Bed Room On High Floor

Down duvets, minibar, in-room safe, desk

Crown Superior Double Bed Room On High Floor

  • Sleeps 2
  • Free Wi-Fi

View all photos for Crowne Plaza Superior Double Room

Down duvets, minibar, in-room safe, desk

Crowne Plaza Superior Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Crown Superior Twin Room On High Floor

Down duvets, minibar, in-room safe, desk

Crown Superior Twin Room On High Floor

  • Sleeps 2
  • Free Wi-Fi

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About this property

Crowne Plaza Wuxi City Center by IHG

This hotel features 5 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a health club, and a snack bar/deli.
Crowne Plaza Wuxi City Center by IHG offers 400 accommodations with DVD players and minibars. Beds feature down comforters. LCD televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with slippers, complimentary toiletries, and hair dryers.

This Wuxi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
During your stay at Crowne Plaza Wuxi City Center by IHG, you're just a quick walk from Wuxi Museum. Features include free WiFi in public areas and free self parking, plus 5 restaurants.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a relaxing drink include 5 restaurants, a coffee shop, and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body treatments, body scrubs, or hydrotherapy at the spa
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a sauna, and a playground
  • 8 minutes by foot from Wuxi Museum and a 3-minute drive from Nanchan Temple Antique Market
Crowne Plaza Wuxi City Center by IHG offers its guests a full-service spa, an indoor pool, and a health club. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi and wired Internet.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 1141 square feet (106 square meters) and includes conference space. A sauna, spa services, and a terrace are also featured at the luxury Crowne Plaza Wuxi City Center by IHG. Self parking is free.

Smoking is allowed in designated areas at this 5-star Wuxi hotel.

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.
Paulaner Brauhaus - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Feng Huang Lobby Lounge - Onsite coffee shop.
Fang Yuan Cantonese - This restaurant serves lunch and dinner.
Cafe Berlin - This buffet restaurant serves breakfast and brunch.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cafe Berlin
  • Fang Yuan Cantonese
  • Feng Huang Lobby Lounge
  • Paulaner Brauhaus

Things to do

  • Arcade/game room
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Playground
  • Sauna
  • Shopping

Family friendly

  • Arcade/game room
  • DVD player
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,141 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hydrotherapy
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 22 floors
  • Ballroom
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 12:30 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:30 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 250.0 per stay.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CNY 250.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Crowne Plaza Wuxi City Center Hotel
Kempinski Wuxi
Kempinski Wuxi Hotel
Wuxi Kempinski
Wuxi Kempinski Hotel

Crowne Plaza Wuxi City Center by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 34 out of 80 reviews
Rating 8 - Good. 29 out of 80 reviews
Rating 6 - Okay. 13 out of 80 reviews
Rating 4 - Poor. 2 out of 80 reviews
Rating 2 - Terrible. 2 out of 80 reviews

9.0/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Van

The staff was great!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

LAKMAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a business trip and the hotel made my stay comfortable.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Jiewei

Liked: Cleanliness, amenities, property conditions & facilities
The front desk staffs are very helpful. I liked the view from my room.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Junkyu

Liked: Cleanliness, staff & service, amenities
Good
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Justus

Liked: Staff & service
Good for the price. Lobby and some areas may been some renewal
Stayed 3 nights in Mar 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch room, wifi worked, nice desk, upscale bathroom with both bath and shower, included rain forest nozzle. Staff is very friendly, usually greeting you with a smile and saying "Good morning," even when just walking by. No gift shop. Nice selection of sandwiches, sodas when going out for the day. Lucas, the concierge, was awesome. He knew I like Diet Coke and made sure I had one before leaving on a tour. The bar/cafe is iffy--for me. Live music, very loud, and hardly anyone in the cafe ... I think the music drives people away. It did me! I didn't want to have a nice drink and meal with that music pounding in my ears!! So I went elsewhere. But overall, top notch place, and great staff, with a working knowledge of English.
Stayed 3 nights in Sep 2019
Verified

10/10 Excellent

Lerusha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GOOD FOR BUSINESS

Good stay, clean, neat and convenient.
Stayed 3 nights in Aug 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
打掃衛生非常不行 很明顯看出沒有換床單 連上一個客人在床上吃的紫菜碎都可以留下來 自助餐食物也太少了
Stayed 2 nights in Jul 2019
Verified

8/10 Good

Hejian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent, except no power = nothing worked for more than 2 hours on Monday. Waited more than 30 min. for an elevator.
Stayed 4 nights in Jun 2019
Verified

8/10 Good

Lap Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店感觉比较旧，灯光有点昏暗但气氛不是很好。Coffee Shop的甜品一般。
Stayed 2 nights in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

出差無錫好選擇

客房/飯店清潔度：好，床鋪很好睡 服務品質：好，前台可以再零活一些。 飯店設施：好 飯店位置：安靜
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Fengyuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

不错

国庆期间住客很多，但客房隔音很好，室内很安静。行政套房比较宽敞，视野也不错。
Stayed 2 nights in Oct 2018
Verified

8/10 Good

Kwok Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
各方面都很滿意，唯獨是房間的電源位不足，當我需要燙衫時，要將燙衫板搬到近書桌位置，有點不方便
Stayed 1 night in Aug 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Mixed experience: not sure if I would stay again.

This is considered a "5 star" hotel in China. For a large international brand, there were issues: 1. Front desk staff was friendly and helpful, with most speaking proficient English. Sven was especially helpful. 2. Restaurant and wait staff were not as proficient with English. 3. Public areas were looking worn-out/dated. Chairs in restaurants were too low for the tables. 4. Food in restaurants was good, but service was slow. 4. Room service was fairly priced, but repeated things like forgetting silverware, condiments, or incomplete orders made the process not enjoyable. 5. One night, my child had a nose bleed. There was blood on the linens. Upon check-out we found we were charged an extra "cleaning fee" for this. While this type of charge may be common (?) in China, I have never had it happen in Europe, the United States or other Asian countries. For a minor incident over a 9 night stay, I thought this was a bit much. I had never had this happen to me in China before.
Stayed 8 nights in Jul 2018
Verified

10/10 Excellent

Kyungkwon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
청결하고 조용하고 좋았습니다.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

(๑•ૅㅁ•๑)チェックインで割り込み★

人種差なのでしょうがチェックイン時に、後から来た中国人に割り込みされました。ホテルの人も何も言わなかったです。
Verified

6/10 Okay

BA

Liked: Cleanliness, staff & service

整體還可以的!

其中有些想要評價一下: 1) 早餐, 我訂的雙床間, 但到酒店時, 說房間只包一位早餐, 我覺得滿奇怪的, 我從未試過有酒店會這樣安排, 明明就是訂雙床, 卻只包一位早餐? 2) 冷氣, 從一進房就開冷氣, 但一直都不涼, 直到晚上8點多忍不住打電話去客服, 客服來到才解釋, 每房空調只開通半個小時, 著我等下, 就會涼? 解釋說, 8點前的都是中央通風而已?
Stayed 1 night in Mar 2018
Verified

10/10 Excellent

M.J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Goed hotel in Wuxi

Prima hotel, goede service.
Verified

8/10 Good

Colorful

Liked: Cleanliness, staff & service, room comfort

Location location location

Check-in is fast and a room with great view is assigned. Staff is very efficient and nice. The hotel’s decoration is golden tone and it reminds me China’s 1980s’ Canton area vulgarly decorating style. The room is a business suite and equipped with desk, basic business tools such as stapler, paper clips, eraser, etc. Internet cable is also ready. WiFi is free. However, they still use 1980s’ electric kettle and instant coffee. There is no brand name for anything. Location is terrible. It is not too far away from major attractions but public transportation is limited. It is not walking distance to anywhere. Also, because of the one-way traffic next to the hotel, it is very difficult for the local Didi drivers to find where the entrance is. This city has a dedicated lane for bike riders. However, because cars double park so frequently and occupy the bike lane, bike riders often have to risk their life being hit by a car.
Stayed 2 nights in Mar 2018
Verified

10/10 Excellent

wenjie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很不错的一次体验！京杭大运河的夜景不错哟
Stayed 1 night in Mar 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
早餐一般，灯光暗，充电插座不足，床头没有电源。不接受国内居民护照为有效证件，很不方便。其他服务还可以。
Stayed 1 night in Mar 2018
Verified

4/10 Poor

thomas

Liked: Cleanliness
Disliked: Staff & service

False advertising

There are multiple problems with this hotel. Most importantly, the rooms we rented were supposed to be 45 square meters large but the truth is that they were less than half the size - clearly false advertising - beware! Relatively speaking, the rooms are tiny. In addition, the service was well-meaning but poor, the restaurants were mediocre, and extra purchases were expensive (a bottle of water was the equivalent of more than $3, a small latte the equivalent of more than $11 ....). I would recommend other hotels in Wuxi that are better.
Stayed 5 nights in Dec 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice property

Nice hotel. Friendly staff. TV channel selections limited.
Stayed 2 nights in Sep 2017
Verified

6/10 Okay

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Too noisy

The guests were really noisy and the hotel isn't maintained well.
Stayed 1 night in Jul 2017
Verified

8/10 Good

Verified traveller

地段不错 比较安静

地理位置还可以 理无锡博物馆还挺近的 周边也有配套的商圈 还有公园可以跑步 就是房间的装修挺老了。
Stayed 1 night in May 2017