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Crowne Plaza Xian by IHG

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Photo gallery for Crowne Plaza Xian by IHG

3 restaurants; breakfast, lunch and dinner served
Creator video
Separate bathtub and shower, free toiletries, hair dryer, bathrobes
Exterior
Interior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
1st Middle of Zhu Que Road, Xi'an, Shaanxi, 710061
  • Place, Xi'an Museum
    ‪13 min walk‬
  • Place, Chang'an University
    ‪16 min walk‬
  • Place, Small Wild Goose Pagoda
    ‪17 min walk‬
  • Airport, Xi'an (XIY-Xianyang Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Club lounge access

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, Club lounge access

  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Club lounge access

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Club lounge access

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Club lounge access

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Single Beds, Club lounge access

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom (Dining Area)

Suite, 1 Bedroom (Dining Area)

Suite, 1 Bedroom (Dining Area)

  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed (High Floor)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds (High Floor)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Single Beds (High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom

  • Sleeps 4
  • 1 Single Bed
  • Free Wi-Fi

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About this property

Crowne Plaza Xian by IHG

This smoke-free hotel features 3 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Crowne Plaza Xian by IHG offers 315 air-conditioned accommodations with DVD players and safes. This Xi'an hotel provides complimentary wireless Internet access.

Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 8 years old are not allowed in the spa.

During your stay at Crowne Plaza Xian by IHG, you're just a quick walk from Jiaodaruisun Stadium. Free WiFi in public areas, free self parking, and 3 restaurants are available.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at one of the 3 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to facials, body scrubs, or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a sauna
  • Within a 15-minute walk of Jiaodaruisun Stadium and Xi'an Museum
Crowne Plaza Xian by IHG offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. A fitness center, spa services, and a terrace are also featured at the luxury Crowne Plaza Xian by IHG. Free self parking is available.

This 4.5-star Xi'an hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Zhuque Cafe - This restaurant serves breakfast, lunch, and dinner.
Made In Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
B-G51 - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 160 per person
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • B-G51
  • Made In Palace
  • Zhuque Cafe

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • DVD player
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Spa open daily

Accessibility

  • Lift

More

  • 51 floors
  • Ballroom
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 373.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 160 per person
  • Rollaway bed fee: CNY 373.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Crowne Plaza Hotel Xian
Crowne Plaza Xian
Xian Crowne Plaza
Crowne Plaza Xi'An China/Shaanxi
Crowne Plaza Xian Hotel
Crowne Plaza Xian
Crowne Plaza Xian by IHG Hotel
Crowne Plaza Xian by IHG Xi'an
Crowne Plaza Xian an IHG Hotel
Crowne Plaza Xian by IHG Hotel Xi'an

Crowne Plaza Xian by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 126 out of 170 reviews
Rating 8 - Good. 32 out of 170 reviews
Rating 6 - Okay. 9 out of 170 reviews
Rating 4 - Poor. 2 out of 170 reviews
Rating 2 - Terrible. 1 out of 170 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Berenice

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good location, delicious breakfast.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Jie

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room. Professional staff.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Grant Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“Outstanding hospitality with impeccable service, spotless rooms, and an excellent location. A truly exceptional hotel experience in Xi’an. The staff were so lovely and welcoming”.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Gaetano

Liked: Cleanliness, staff & service, property conditions & facilities
Nice cool hotel
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The crown plaza is a beautiful hotel it is so clean food is great staff are lovely and the rates are fantastic Would totally recommend this hotel Justin at the front desk has been so helpful to me there and Binny Chen at the concierge was just great and totally helpful
Restaurant on 51st floor was beautiful
Wally delivering food
Fabulous room
Fabulous Bathroom
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Janka

Liked: Cleanliness, amenities, property conditions & facilities
Excellent property. Professional staff
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Gaetano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and breakfast
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

John

Liked: Property conditions & facilities, room comfort
An excellent place to stay. Great service. Very nice and well located. My family and I had a great stay.
Stayed 3 nights in Dec 2024
Verified

8/10 Good

MAURICIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad internet. Excelente view from rooftop
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly and helpful.

It was a good pleasant stay.
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

KAH WEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near stadium and Metro. Walking distance to museums.
Stayed 7 nights in Dec 2024
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, older style hotel but well maintained. Staff are excellent, very helpful to ma because I can’t speak Chinese. Great breakfast, decent smallish gym. Too much plastic to be eco-friendly but very comfortable business stay.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Shiqin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and quiet. However, they do not assist guests with booking day tours. A bit of a walk to the nearest metro station but only a short taxi ride to bell/drum towers. Taxis are quite cheap here. Walkable to xian yan tower.
Stayed 5 nights in Nov 2024
Verified

10/10 Excellent

lang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was upgraded and spacious on high floor. Some corner surface has minor dusts, facility really good but some of them were bit old. All in all is nice! Over expectation. Location good and various dinning option including onsite of hotel at top floor.
Stayed 3 nights in Jan 2025
Verified

6/10 Okay

Türkay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not recommended, this is not a five star hotel

The most important reason why I chose this hotel was that it offered an exchange option. During my three-night stay, I was unable to make an exchange due to a "bank system error." I was directed to the bank next door and lost three hours to exchange money. The manager just say that the problem was not with them. For breakfast: the hotel has three restaurants. But when I ask for gluten-free bread they just answered they don’t have!
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Tram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My one bedroom unit is very spacious. I was solo but I think it's ok for a family of 3 or even 4. 1 bedroom, 1 big living room and the kitchen area. The unit has all necessities you may need for a comfortable stay. The washer dryer worked well and was even provided with detergent. Bathroom was in old-fashioned style but updated modern amenities and high-end toilet. Nice and neat. The staff were kind and sweet. Great location, just 1 street away from a street with many dumpling stores (including 1 highly rated online). There's a small draft beer bar next door with some mean beers and the staff are fun, too. Highly recommended.
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Xiao

Disliked: Staff & service
I stayed a few nights at this hotel. As a five star hotel, this property meets the expectation of cleaness. The room setting is a bit out of date but it still works well in general. I particularly liked the bathroom layout -- it is larger than most hotel room bathroom by seperating toilet from shower/bath tub. The hotel staffs are good in general. However, I had a bad experience with one front desk staff -- Frank Fang. When I need to use the business center for a printing, I asked him where the business center was located. He told me that the business center had been closed. So, I asked him what the open hour of the business center was. He changed his words by saying that the business center was still open but no staff there. So, no guest can use the business center. Then, I asked his help for the printing. He said the front desk could help the printing but it would come with a charge. When I tried to hand him my USB drive for the priting, he told me that no USB drive would be accepted. Anyone who like to use the printing at the front desk has to use the Chinese App, Wechat, to transfer the file to him for the printing. For anyone without the Chinese App, nothing he can do. Then, he refused to give any additional help. I have a quite positive experience at this hotel. However, Frank Fang's attitude ruined my good impression of this hotel. Quite disappointed.
Stayed 6 nights in Jul 2024
Verified

10/10 Excellent

KIN ON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
禮賓部小石和接侍部的服務非常好
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

MengSung

Liked: Cleanliness, staff & service, amenities
친절한 직원, 맛있는 조식
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Dirk Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Alles Bestens

Es entsprach einfach alles meinen hohen Erwartungen
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

SÔNIA R X R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Me hospedaria novamente com certeza.

Hotel maravilhoso, realmente um 5 estrelas perfeito. Só a Localização que não achei perfeita.
Stayed 3 nights in Nov 2024
Verified

8/10 Good

Andre Scalco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Frustou nossas expectativas

Hotel muito bom….mas deixou a desejar não arrumando o quarto na segunda diária….imperdoavel…pois saímos o dia todo para passear ,e foi alegado que não colocamos o papel na porta para arruma-lo
Stayed 2 nights in Apr 2024
Verified

8/10 Good

CHUN HEI MONICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
交通不太方便，前往地鐵要走一段路。前台服務員很有禮貌，提供適當的服務。
Stayed 6 nights in Apr 2024
Verified

10/10 Excellent

JIANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Jun 2022
Verified

8/10 Good

Hiu Sze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

清潔整齊的房間

房間清潔整齊，check in流程順暢。愉快的差旅住宿體驗。
Stayed 3 nights in Jul 2021