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4.2 out of 5

"Stayed here for 3 nights and have to say how impressed I was, especially with the staff who were extremely helpful and polite. I recommend getting a ... " More

By a verified traveller on Fri 16 Dec 2016

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Hotel Description

Sheraton Zagreb Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from POGON - Zagreb Center for Independent Culture and Youth. You'll find features such as free WiFi in public areas, plus 2 restaurants and an indoor pool. Built in 1996, this 5-star hotel has 306 rooms over 6 floors. Each room includes amenities such as free WiFi and a flat-screen TV.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and minibars
  • Free WiFi and wired Internet
  • Enjoy international cuisine while dining at Fontana Restaurant
  • Buffet breakfast offered for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include babysitting, dry cleaning/laundry and a porter
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests have great things to say about the beds and the local sightseeing
  • Just a 5-minute drive from Ban Jelacic Square and 9 minutes from Zagreb Cathedral
  • Dogs welcome for a fee

Deluxe Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
€70* Per night/room 2 Apr - 3 Apr

Deluxe Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Sheraton Zagreb Hotel ratings based on 18 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Zagreb Hotel

Everyone (5) Couples (3) Business (5) Friends (1) Other (1)
5 out of 5

Great hotel

Stayed here for 3 nights and have to say how impressed I was, especially with the staff who were extremely helpful and polite. I recommend getting a massage from Liliana at the spa who was very nice also. The hotel is a 10 minute walk from the main shopping street and there are plenty of small cafes and bars near the hotel to keep you occupied. As we were out there on my girlfriends birthday, we came back to the room that evening to find the hotel had left a really nice cake for her in the room which was a really nice touch. We would 100% stay again in this hotel.

Posted by , from London on 16 Dec 2016

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5 out of 5

Good Choice

This hotel suited my every need. I had a pleasant stay there with no complaints.

Posted by on 3 Mar 2015

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4 out of 5

Nice place but...

The hotel is Nice, clean, elegant. But it lacks two very important ítems that would make me not want to stay again: no parking for guests and no breakfast included. Unacceptable for this type of hotel.

Posted by on 5 Jan 2015

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5 out of 5

Fantastic buisness hotel

A beautiful and quiet hotel, away from the city center about 10 minutes walk. Friendly staff, clean rooms and bathrooms. Wonderful is that in the hotel exist smoking rooms. Amazing. Sheraton Zagreb I will come again. You are perfect.

Posted by on 20 Dec 2014

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4 out of 5

2 days in Zagreb

Good quality-price, all comfort (spa, restaurant, etc) and very nice staff.

Posted by on 20 Aug 2014

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5 out of 5

Excellent hotel,

All the staff were friendly and helpful, nothing was to much trouble. I have been going to Zagreb for many years but I now know this is where I will be staying in the future.......Many thanks Sheraton Zagreb and will see you soon:)

Posted by on 14 Jun 2012

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4 out of 5

It is a very good address

Excellent hotel if you get an early and cheap booking.

Posted by on 3 Dec 2014

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5 out of 5

Posted by on 30 Dec 2019

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Comment from Hotel Management

30 Dec 2019 by Sheraton Zagreb Team

Dear Anonymous, thanks for staying with us. We work hard to make our guest happy and appreciate your feedback!

5 out of 5
Super Service. Sehr freundlicher Empfang. Empfangspersonal grassartig. Würde gerne wieder buchen

Posted by on 22 Dec 2019

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Comment from Hotel Management

22 Dec 2019 by Sheraton Zagreb Team

Dear Guest, thank you for choosing Sheraton Zagreb hotel and for taking your precious time to share an impressions of your recent stay with us. We’re looking forward to welcoming you back again soon. Best regards, your Sheraton Zagreb team

5 out of 5
Perfekte Lage perfekte Zimmer perfektes Morgenbuffet perfekte Pianobar und vorallem sehr nettes und hilfsbereites und zuvorkommendes Personal

Posted by on 14 Dec 2019

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Comment from Hotel Management

14 Dec 2019 by Sheraton Zagreb Team

Dear Anonymous, thank you so much for your review and your top rating! It was our pleasure having you as our guest. We hope to see you again soon. Best regards from Sheraton Zagreb team!

About the Sheraton Zagreb Hotel

Location Kneza Borne 2, Zagreb, 10000

Renovations + Closures

This property is closed from 12 January 2021 to 31 March 2021 (dates subject to change).

The following facilities are closed for Christmas Day, New Year's Eve and New Year's Day:

  • Fitness facilities
  • Sauna
  • Hot tub
  • Swimming pool

Property Features

Sheraton Zagreb Hotel offers its guests an indoor pool, a health club, and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business centre on site. Event space at this hotel measures 10764 square feet (1000 square metres) and includes conference rooms. A casino, a terrace, and multilingual staff are also featured at the luxury Sheraton Zagreb Hotel. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Zagreb hotel.

  • 1 building
  • 306 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 10764 sq ft of conference space
  • 1000 sq. m of conference space
  • Built in 1996
  • Casino
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Zagreb (ZAG) (16.6 km / 10.3 mi)
  • Train station: Zagreb Central Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Zagreb Hotel offers 306 forms of accommodation with minibars and a safe. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Cots (free)
  • Rollaway beds (surcharge)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Fontana Restaurant – This restaurant specialises in international cuisine.

King Tomislav Restaurant – On-site restaurant.

Cafe Imperial – This café only serves light fare.

Piano Bar – On-site piano bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Scooter/moped rentals nearby
  • Fitness classes on site

Spa Services

  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for HRK 300.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: HRK 150 per pet, per day
  • Only dogs are allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Croatian Tourism Association (HUT - Croatia).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Property follows sanitisation practices of Croatian Tourism Association (HUT - Croatia)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: HRK 500 per day
  • A tax is imposed by the city: HRK 12.00 per person, per night for adults; HRK 6.00 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: HRK 160 per person (approximately)
  • Covered self-parking fee: HRK 120 per day (in/out privileges)
  • Pet fee: HRK 150 per pet, per day
  • Early check-in fee: HRK 75 (subject to availability)
  • Late check-out fee: HRK 75 (subject to availability)
  • Rollaway bed fee: HRK 300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Zagreb
  • Sheraton Hotel Zagreb
  • Sheraton Zagreb
  • Sheraton Zagreb Hotel
  • Zagreb Hotel Sheraton
  • Zagreb Sheraton
  • Zagreb Sheraton Hotel
  • Sheraton Zagreb Hotel Hotel
  • Sheraton Zagreb Hotel Zagreb
  • Sheraton Zagreb Hotel Hotel Zagreb

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.