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Willa Carlton

3.0 star property

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Photo gallery for Willa Carlton

Front of property
Apartment
Lobby
Banquet hall
Front of property – evening/night

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Parking available
  • Business services
  • Housekeeping

Explore the area

View in a map
Grunwaldzka 11, Zakopane, Lesser Poland, 34-500
  • Place, Krupowki Street
    ‪5 min walk‬
  • Place, Tatra Museum
    ‪9 min walk‬
  • Place, Zakopane Aqua Park
    ‪13 min walk‬
  • Airport, Poprad (TAT-Poprad - Tatry)
    ‪82 min drive‬

Room options

View all photos for Triple Room

Triple Room | Living area

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Quadruple Room

Quadruple Room | Living area

Quadruple Room

  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Apartment

Apartment

Apartment

  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Apartment

Apartment | Living area

Apartment

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Double Sofa Bed and 1 Queen Bunk Bed
  • Free Wi-Fi

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

Family Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Superior Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed
  • Free Wi-Fi

Classic Apartment

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed, 1 Queen Sofa Bed and 1 Queen Bunk Bed
  • Free Wi-Fi

Similar properties

Apartment | View from room
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  • Pet-friendly
  • Free Wi-Fi
  • Breakfast available
  • Parking available
4.1 out of 5, Very good, 59 reviews
The price is €42
includes taxes & fees
7 Jun - 8 Jun
Willa Excelsior

About this property

Willa Carlton

This smoke-free hotel features a conference center, self parking, and a meeting room. WiFi in public areas is free. Additionally, a library, tour/ticket assistance, and a garden are onsite.
Willa Carlton offers 21 accommodations with hair dryers. Beds feature premium bedding. 32-inch LCD televisions come with digital channels.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Willa Carlton, you're just a quick walk from Krupowki Street. Enjoy features like free WiFi in public areas, plus a conference center and a library.
  • Free WiFi
  • Self parking available for a fee
  • Amenities include a front-desk safe, a meeting room, and a conference center
  • Steps from Gugu Park Linowy and 6 minutes by foot from Krupowki Street
  • Cats and dogs welcome for a fee
As a guest of Willa Carlton, you'll find a library, a terrace, and barbecue grills. Public spaces have free WiFi. Willa Carlton also features tour/ticket assistance, a garden, and a picnic area. For a fee, parking is available.

This 3-star Zakopane hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Parking on site (PLN 20 per night)
  • Limited on-site self parking

Things to do

  • Library
  • Ski passes

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1927
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Electric kettle

More

  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: PLN 50 per pet, per day
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: PLN 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: PLN 20 per night
  • Pet fee: PLN 50 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 8:00 AM - 8:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Villa Carlton Hotel Zakopane
Villa Carlton Zakopane
Willa Carlton Hotel Zakopane
Willa Carlton Hotel
Willa Carlton Zakopane
Willa Carlton Hotel
Willa Carlton Zakopane
Willa Carlton Hotel Zakopane

Willa Carlton Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 19 out of 62 reviews
Rating 8 - Good. 29 out of 62 reviews
Rating 6 - Okay. 10 out of 62 reviews
Rating 4 - Poor. 3 out of 62 reviews
Rating 2 - Terrible. 1 out of 62 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top location in center of Zakopane
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

Salma

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel may have been considered nice in the 1920s, however it is very outdated. The bed covers were covered in holes, and the bedsheets had blood stains. There is no elevator in the hotel, so you will have to carry your luggage up the stairs. Reception staff was polite, however the women working at breakfast had an awful temper. The sofa bed was very uncomfortable, and we had to make it ourselves.
Stayed 2 nights in Aug 2023
Verified

6/10 Okay

Christopher

Liked: Cleanliness, staff & service

Willa Carlton, Zakopane

Villa Carlton is a beautifully preserved 1920's building within three or four minutes walk of Zakopane town centre. The public areas of the hotel are very original and retain all the charm of that era. Our room however had been fitted out with cheap white composite wood carpentry which was a rather nasty contrast. The mattress and pillows were of very poor quality. On arrival the room was very clean, but housekeeping was minimal with towels changed once in six nights, and the bath, floors etc going untouched. Breakfast was extensive and delicious. Staff were pleasant and helpful on approach. An important thing to note is that this hotel is not suited to anyone with poor mobility. I am aware that the small print states that there is no lift, but even the door in to the hotel involves a staircase. In summary, a beautiful, charming hotel in a good location which provides a lovely breakfast but whose housekeeping could be better.
Stayed 6 nights in Dec 2023
Verified

6/10 Okay

Yaacov

Liked: Cleanliness, staff & service, amenities
Locazione molto buona, la stanza e di base, la mncanze di ascensore e scomoda
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Ana

Liked: Cleanliness, staff & service

Habitación para tres personas incomoda

El lugar está lindo, nos quedamos en una habitación para tres personas (con tres camas) era una cama matrimonial y un sofá MUY incómodo era un sillón individual que se hacía cama, pero la verdad estaba durísimo y no se puede descansar. Las almohadas muy chicas e incomodas. Fuera de eso esta muy limpio y el desayuno muy rico.
Stayed 1 night in Dec 2021
Verified

8/10 Good

Samanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miła obsługa. Bardzo dobra lokalizacja. Dobre śniadanie.
Stayed 1 night in Jun 2020
Verified

8/10 Good

Verified traveller

Trevligt hotell. Trevlig och hjälpsam personal.
Stayed 3 nights in Aug 2018
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avarege

No stairs so its really bad as well the room was not as expected.
Stayed 2 nights in Aug 2018
Verified

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and very nice staff. Location is super! My room was just for 1 person so it was really tiny but the bathroom was renovated and I had a nice skylight. The water pressure was great and the water was hot - that was matter the most. The bed was comfortable. I highly recommend it.
Stayed 4 nights in May 2018
Verified

6/10 Okay

YUHUI

Disliked: Room comfort
The room is very small probably the smallest room of the hotel. There's no enough wall sockets. The pillow is unbelievable low. It's the same after being changed. That's why I didn't sleep well. Breakfast is good. Walking distance to main street, cinema and bus stop.
Stayed 4 nights in Sep 2017
Verified

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice villa

Great hotel management, very flexible and polite. Clean rooms and very good breakfast served. I recommend this place to the others.
Verified

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Vi åt och sov gott efter en lång bilresa
Verified

8/10 Good

EDMUND

Liked: Staff & service, property conditions & facilities
It is quite an okay stay, value for money.
Verified

8/10 Good

menachem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good hotel to stay

The location is within distance from the city center. Breakfast was very good.
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness

Sentrumsnært koselig hotell

Koselig hotell med liten stue med sofa, TV og skrivepult. Soverommet var lite, men OK å sove på. Bad med en bra dusj.
Verified

4/10 Poor

Beata

Disliked: Staff & service, property conditions & facilities, room comfort
läge är bra, men service det beror vem jobbar, visa var mycket trevliga och hjälpsamma, men det var också mycket otrevliga. Rum var inte förbered vid ankomst. Utan hiss. Svart att kontakta med reception (telefon upptaget hela tiden) man var tvungen springa från sista våning till personalen och fixa själv. Sängarna var inte bäddad för alla anmälda i rummet. Det var inte tillräcklig med handdukar och badkläder. Saknade på rummet lite möbler att sitta på. Absolut inte anpassad till mer en två vuxna och eventuelt barn.
Verified

8/10 Good

WUK CHUL

Liked: Cleanliness, staff & service

Cozy place in Zakopane.

It was a very nice and cosy pension. The reception desk was very kind (even they made lunch boxes for us on the leaving day). Breakfast was more than expected. The room was a bit small, and the double bed was literally just a two single beds. No refrigerators and tea pots. But in general, it was very nice place to stay in Zakopane. City center is around 5 minutes walk. Excellent mountain views can be expected.
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Good stay, but staff could have been more helpful

We had a mezzanine room which was great and perfect for kids. It was spacious and had two toilets. Great location next to park. The only problem was the room need curtains and more power outlets to charge your phones, tablets, etc. Also, the staff was not very helpful except for the lady that worked at night who helped me book tickets for the cable car.
Verified

6/10 Okay

Katarzyna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

NIEWYGODNNY POKÓJ

Sypialnia BARDZO CIASNA . NIEWYGODNA POKÓJ 101 NIE NADAJE SIĘ NA ŁOŻE MAŁZĘŃSKIE
Verified

8/10 Good

Yoad

Liked: Cleanliness, staff & service

יועד ישראל

יופי של בסיס לטיול במדרחוב ושוק זקופנה
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is according 3 stars. Good location. It should be noted, that there is not elevator in hotel.
Verified

8/10 Good

Dawid

Liked: Cleanliness, staff & service, room comfort

Dziękujemy

Wszystko Ok
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Hotel location
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pobyt bardzo przyjemny.Bardzo dobre swieze śniadania
Verified

8/10 Good

Grzegorz

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Przyjazne miejsce.

Odnowiony pensjonat, miła obsługa, szybkie wi-fi, przepyszne i różnorodne śniadania. Jednak unikajcie bardzo malutkiego pokoju nr 305. Jest klaustrofobiczny i nie jest wart swojej ceny.