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Alpenhotel Fleurs de Zermatt

4.0 star property

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Photo gallery for Alpenhotel Fleurs de Zermatt

Exterior
Indoor pool, outdoor pool, open 7:00 AM to 8:00 PM, pool loungers
Premium bedding, in-room safe, desk, laptop workspace
Indoor pool, outdoor pool, open 7:00 AM to 8:00 PM, pool loungers
Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Gym

Explore the area

View in a map
Unterer Mattenweg 41, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪3 min walk‬
  • Place, Zermatt - Furi
    ‪8 min walk‬
  • Airport, Sion (SIR)
    ‪82 min drive‬

Room options

View all photos for Standard Single Room, Mountain View

Standard Single Room, Mountain View

Standard Single Room, Mountain View

9.6 out of 10
Exceptional
(5 reviews)
  • 20 sq m
  • Mountain view
  • Sleeps 1
  • 1 Double Bed

View all photos for Classic Double Room, Mountain View

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, Mountain View

9.8 out of 10
Exceptional
(23 reviews)
  • 23 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Double Room, Mountain View (Style)

Double Room, Mountain View (Style)

Double Room, Mountain View (Style)

9.8 out of 10
Exceptional
(6 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room (Parterre)

Deluxe Double Room (Parterre)

Deluxe Double Room (Parterre)

10.0 out of 10
Exceptional
(2 reviews)
  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Double Room, Balcony, Mountain View (Matterhorn)

Deluxe Double Room, Balcony, Mountain View (Matterhorn)

Deluxe Double Room, Balcony, Mountain View (Matterhorn)

9.8 out of 10
Exceptional
(6 reviews)
  • 25 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Suite, Balcony, Mountain View (Matterhorn)

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, Balcony, Mountain View (Matterhorn)

9.8 out of 10
Exceptional
(6 reviews)
  • 35 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Family Room, 2 Bedrooms, Balcony, Mountain View

Premium bedding, in-room safe, desk, laptop workspace

Family Room, 2 Bedrooms, Balcony, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • 50 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 4 Single Beds

View all photos for Double Room (Parterre)

Double Room (Parterre)

Double Room (Parterre)

9.0 out of 10
Wonderful
(2 reviews)
  • 24 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

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Exterior
Hotel Chesa Valese
  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Bar
4.9 out of 5, Exceptional, 183 reviews
The price is €426
includes taxes & fees
18 Jan - 19 Jan 2026
Hotel Chesa Valese

About this property

Alpenhotel Fleurs de Zermatt

Slopeside fun with full-service spa and indoor pool
Ski into Alpenhotel Fleurs de Zermatt, where you can enjoy a drink at the bar/lounge and comforts including an indoor pool and a full-service spa.
Alpenhotel Fleurs de Zermatt offers 38 accommodations with espresso makers and safes. Beds feature premium bedding. 39-inch flat-screen televisions come with cable channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An indoor pool and an outdoor pool are on site. Other recreational amenities include ski-in/ski-out access, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of the free breakfast at Alpenhotel Fleurs de Zermatt. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Free WiFi in public areas, a full-service spa, and an indoor pool are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Take a swim in the indoor and outdoor pools
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the helpful staff and the breakfast
  • 1 mi (1.6 km) from Zermatt-Furi Gondola and 1.5 mi (2.5 km) from Sunnegga Paradise - Blauherd Cable Car
After a day on the slopes, enjoy treatments at the full-service spa and swims in the indoor and outdoor swimming pools. When the sun goes down, sip après-ski drinks in the hotel's bar.

Free breakfast is available daily. Public spaces have free WiFi. This ski hotel also offers ski storage, a health club, and a sauna.

This 4-star Zermatt hotel is smoke free.

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.
Matterhorn Lounge - Onsite bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • A bar/lounge

Restaurants on site

  • Matterhorn Lounge

Things to do

  • Art gallery
  • Full-service spa
  • Health club
  • Helicopter/aeroplane tours
  • Hiking/biking trails
  • Ice skating
  • Indoor pool
  • Library
  • Mountain biking
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Ski storage
  • Ski-in/ski-out access
  • Steam room

Family friendly

  • Baby toys
  • Children's games
  • Children's toys
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre (388 square foot of space)
  • Meeting room

Outdoors

  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Children's robes
  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Heating
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 12:30 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Alpenhotel Fleurs de Zermatt

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 12:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in January and close in December.
  • Pool access available from 7:00 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Alpenhotel Fleurs Zermatt Hotel
Alpenhotel Fleurs Hotel
Alpenhotel Fleurs Zermatt
Alpenhotel Fleurs
Alpenhotel Fleurs de Zermatt Hotel
Alpenhotel Fleurs de Zermatt Zermatt
Alpenhotel Fleurs de Zermatt Hotel Zermatt

Alpenhotel Fleurs de Zermatt Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 583 out of 807 reviews
Rating 8 - Good. 155 out of 807 reviews
Rating 6 - Okay. 38 out of 807 reviews
Rating 4 - Poor. 16 out of 807 reviews
Rating 2 - Terrible. 15 out of 807 reviews

9.8/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

jaime alberto, Pembroke Pine

Liked: Cleanliness, staff & service, property conditions & facilities
I will comeback I have a great time awesome..
Stayed 1 night in Sep 2025

8/10 Good

Kathy

Matterhorn hikes.

The building was nice with a large comfortable room. Very clean. Helpful staff. Location was close to the train station and the grocery store. Lovely towels and robe. No chair for the desk. Needed better in room coffee bar. No hot pot and coffee maker and cups were too small and didn’t work properly.
Chez Verony Burger
Stayed 2 nights in Sep 2025

8/10 Good

Sowoon

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The facility must have been built not too long ago and everything was in prime condition. I would have given 5 stars only if the receptionist on that day of my arrival was not there. He was straight up rude to us.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Outstanding except for front desk guy

Check in is at 1530. I arrived at 1515 and was made to wait despite the room being available and the chubby gentleman at the front desk just talking with the young lady he was mentoring in the few minutes until 1530. In fact, everything about this hotel was excellent except the interactions with the chubby gentleman from reception. That fellow is a liability to the property. The other staff are friendly, engaging and helpful.
Stayed 3 nights in Sep 2025

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great property

Welcoming front desk staff, crisp clean sheets, well kept property. Great location. Highly recommend staying here!
Stayed 1 night in Sep 2025

10/10 Excellent

Puneet, Santa Clara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property very close (walkable) to the Train Station and the village. The room and bathroom were very clean and decent-sized. Staff were friendly and accommodating. Free breakfast had plenty of good options.
Stayed 2 nights in Sep 2025

10/10 Excellent

Drew

Stayed 3 nights in Aug 2025

10/10 Excellent

Stephen

Stayed 1 night in Sep 2025

8/10 Good

Muhammad, Bayonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Italo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming hotel in a great location!

Beautiful room with an amazing view, very charming, in a great location, relaxing little pool area. Absolutely loved it!
Stayed 3 nights in Aug 2025

10/10 Excellent

Remedios

Liked: Cleanliness, staff & service, property conditions & facilities
"Beautiful and clean hotel with friendly, welcoming staff. The breakfast buffet was delicious with a great variety of options. The location is excellent—within walking distance to the Strip and the train station. I’ll definitely be back. Highly recommended!"
Stayed 2 nights in Jul 2025

10/10 Excellent

Vannessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only in for 1 night but the hotel looked amazing! Lovely indoor/outside pool, good breakfast, very comy bed and great shower. The location was perfect only a 5 min walk from the railway station and perfect for exploring this fantastic area. We will definitely return soon and spend longer at this hotel in beautiful Zermatt. The hotel offered fantastic wellness options including massage etc.
Stayed 1 night in Aug 2025

10/10 Excellent

FERNANDO, ORLANDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and staff very polite and friendly
Stayed 1 night in Jul 2025

10/10 Excellent

Preston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Muhammad Haris Shahbaz

Liked: Cleanliness, property conditions & facilities
Pros: nice clean three star hotel Good staff Ok rooms Near town Cons: No air-conditioning No electric kettles in the rooms No iron in the rooms Breakfast just ok..not too many options Receptionists leave at 11 Some staff members too rogid and need customer service training like their associate director or...
Stayed 5 nights in Jul 2025

8/10 Good

Manoj

Liked: Cleanliness, room comfort
The safety box was non-functional. Couldn’t repair it during our service. They don’t explicitly tell you that they charge a fee for loosing room access cards. We couldn’t find it when we were leaving. On the positives, room is very modern and comfortable. They had a pick up service from the train station for free. Breakfast was dry good except they didn’t have an English Breakfast tea as an option even though they 10+ other options. Similarly no way to have a tea on the room only coffee. Pool and spa are very good
Stayed 2 nights in Jun 2025

10/10 Excellent

Tagg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Matterhorn views didn’t disappoint

we had a very nice large room on the top floor with amazing views of the Matterhorn. The pool was very nice and had special jets that helped ease our muscles after a long day of hiking. The hotel was just far enough off the main strip we didn’t hear the all the noise of any late night activities but still close enough we could walk to all shops and restaurants. If we ever make it back to Switzerland we will be looking to stay here again.
Stayed 2 nights in Jun 2025

4/10 Poor

Enrique

Disliked: Staff & service, property conditions & facilities, room comfort

Vacationer

The hostess that received us was kind but not very knowledgeable. When asked for the name of the manager, she declined to provide the name. Her replacement (manager) was rude and arrogant. I asked for water and he told me to get it from the bathroom sink. I asked for a balcony view, he declined to provide options. Overall he is not trained for the position and does not have the mannerism for a courteous and professional Host. transportation is offered but they make excuses for why it is not available.
Stayed 2 nights in Jun 2025

10/10 Excellent

Dale

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything.
Great spa, great coffee at the base of the Matterhorn. Does it get any better than this?
Stayed 1 night in Jun 2025

10/10 Excellent

Ramanathan

Stayed 2 nights in Jun 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a great location. Service and breakfast were very good
Stayed 2 nights in Jun 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Very well appointed
Stayed 1 night in Jun 2025

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, a 5 min walk to train station and 10 min walk to city center. Great amenities. Loves the breakfast buffet Would stay there again
Stayed 2 nights in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Convenient with nice steam spa & other amenities.

We upgraded to a suite. Rustic theme. Nice, large room. Pool and steam spa were very good and appreciated. Beautiful view of the Matterhorn. Very convenient overall and a large breakfast option. Only complaints were the room was so hot it made it difficult to sleep. We lowered the temperature, but that didn’t help. We slept with doors open, but there were a lot of flying insects. The room smelled strongly of weed, even after two days of open doors. Hotel staff were very nice.
Balcony view of Matterhorn.
Stayed 2 nights in May 2025

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities
Good stay
Stayed 1 night in Jun 2025