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Grand Hotel Zermatterhof

5.0 star property

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Photo gallery for Grand Hotel Zermatterhof

Suite (Chalet)
Sauna, hot tub, steam room, body treatments, aromatherapy
Exterior
Suite (Chalet)
Deluxe Double Room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Gym
  • Hot tub
  • Bar

Explore the area

Map
Bahnhofstrasse 55, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Matterhorn Museum
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪9 min walk‬
  • Sion (SIR)

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

9.8 out of 10
Exceptional
(7 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Single Room

Single Room

Single Room

10.0 out of 10
Exceptional
(4 reviews)
  • 20 sq m
  • Mountain view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Deluxe Double Room (Matterhorn View)

Deluxe Double Room (Matterhorn View) | Living area

Deluxe Double Room (Matterhorn View)

8.0 out of 10
Very good
(5 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Classic Double Room (Matterhorn View)

Classic Double Room (Matterhorn View)

Classic Double Room (Matterhorn View)

7.0 out of 10
Good
(2 reviews)
  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite (Chalet - Matterhorn View)

Suite (Chalet - Matterhorn View)

Suite (Chalet - Matterhorn View)

  • 65 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite, 1 Bedroom, Corner (Matterhorn View)

Suite, 1 Bedroom, Corner (Matterhorn View)

Suite, 1 Bedroom, Corner (Matterhorn View)

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Suite, 1 Bedroom (Classic)

Superior Suite, 1 Bedroom (Classic)

Superior Suite, 1 Bedroom (Classic)

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

  • 45 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Suite, 1 Bedroom (Matterhorn View)

Superior Suite, 1 Bedroom (Matterhorn View)

Superior Suite, 1 Bedroom (Matterhorn View)

  • 45 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Grand Suite (Matterhorn View)

Grand Suite (Matterhorn View)

Grand Suite (Matterhorn View)

  • 76 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Chalet)

Suite (Chalet)

Suite (Chalet)

  • 65 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Double Room (Classic)

Superior Double Room (Classic)

Superior Double Room (Classic)

8.0 out of 10
Very good
(1 review)
  • 39 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About this property

Grand Hotel Zermatterhof

Luxury hotel with 3 restaurants and a full-service spa
3 restaurants, a full-service spa, and an indoor pool are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free train station pick-up are also provided. Other amenities include 2 bars/lounges, a fitness center, and a snack bar/deli.
Grand Hotel Zermatterhof offers 69 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. A pillow menu is available. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Vita borni has 5 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of the helpful staff at Grand Hotel Zermatterhof. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Free breakfast, free WiFi in public areas, and free train station pick-up service are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy Regional cuisine with garden views at Gourmet Prato Borni, one of the property's 3 restaurants and 2 bars/lounges
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to aromatherapy, massages, or manicures and pedicures at Vita borni
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from Matterhorn Museum and Mountaineers Cemetery
  • Free train station pick-up and train station drop-off shuttle service
  • Pets welcome for a fee
Grand Hotel Zermatterhof offers its guests a full-service spa, an indoor pool, and a hot tub. There are 3 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and 4 meeting rooms. Event space at this hotel measures 398 square feet (37 square meters) and includes conference space. A fitness center, a sauna, and spa services are also featured at the luxury Grand Hotel Zermatterhof. A train station pick-up service and a train station drop-off service are free.

Smoking is allowed in designated areas at this 5-star Zermatt hotel.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Gourmet Prato Borni - Overlooking the garden, this fine-dining restaurant specializes in Regional cuisine and serves dinner only. Reservations are required.
Brasserie Lusi - Overlooking the garden, this brasserie specializes in international cuisine and serves lunch and dinner. A children's menu is available. Reservations are required. Open daily.
Saycheese! - This theme restaurant specializes in fondue and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free train station pick-up and drop-off shuttle
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Brasserie Lusi
  • Gourmet Prato Borni
  • saycheese!

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 398 square feet of conference space
  • 4 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • In the mountains
  • On the boardwalk/promenade
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • HDTV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

This property is closed from April 13 2025 to June 12 2025 (dates subject to change).
The property is closed between September 23 and December 7.

Access methods

Staffed front desk

Pets

  • Pets: CHF 35 per pet, per day

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 200.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 35 per pet, per day
  • Rollaway bed fee: CHF 200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Grand Hotel Zermatterhof offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

This hotel is rated 5 stars.

Property is also known as

Grand Hotel Zermatterhof
Grand Zermatterhof
Zermatterhof Grand Hotel
Grand Hotel Zermatt
Grand Hotel Zermatt
Grand Hotel Zermatterhof Hotel
Grand Hotel Zermatterhof Zermatt
Grand Hotel Zermatterhof Hotel Zermatt

Grand Hotel Zermatterhof Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 294 out of 342 reviews
Rating 8 - Good. 33 out of 342 reviews
Rating 6 - Okay. 8 out of 342 reviews
Rating 4 - Poor. 4 out of 342 reviews
Rating 2 - Terrible. 3 out of 342 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jiri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Kayvon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world charm and spectacular service. Gorgeous old hotel.
Stayed 3 nights in Mar 2025

10/10 Excellent

Wes

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in Zermatt
Stayed 4 nights in Jan 2025

10/10 Excellent

Maira

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Jan 2025

10/10 Excellent

Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an incredibly heartwarming stay. Every single person—from the attentive general manager to the friendly staff—made us feel genuinely cared for. The breakfast room came alive each morning with the soft, enchanting melodies of a pianist playing familiar home country tunes, adding a touch of magic to our day. carriage horse It wasn’t just cool—it was a charming, unforgettable adventure that made our experience truly special.
Stayed 3 nights in Feb 2025

10/10 Excellent

Penelope

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Skiing mini break

Service was really considered and professional. Hotel in centre of village about 8 minutes walk to one ski lift but a taxi to the other lift. Many choices of restaurants and good spa
Stayed 4 nights in Feb 2025

10/10 Excellent

Theodore

Stayed 3 nights in Feb 2025

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

In the the heart of Zermatt

Central location, beautiful property, gracious service - what more could you ask for? The breakfast room is spacious with old-world charm; there are two bars and a convenient ski room in the basement.
Stayed 3 nights in Jan 2025

2/10 Terrible

dave

Stayed 2 nights in Dec 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Good central location. Good Spa. Rooms a little dated.
Stayed 3 nights in Dec 2024

2/10 Terrible

Verified traveller

Charged for a room I never had the experience of seeing. When the train line went down, I immediately called them about cancelation options. They refused to allow me to cancel.
Stayed 1 night in Aug 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
not much I didn't like, staff were fantastic, always helpful. Room much better than expected with view of Matterhorn.
Stayed 2 nights in Sep 2024

8/10 Good

Pankaj

Stayed 2 nights in Sep 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much more could be done to eliminate single use plastic in the guest rooms
Stayed 3 nights in Aug 2024

10/10 Excellent

diane L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding

Absolutely amazing hotel. Complete relaxation with excellent service.
Stayed 1 night in Aug 2024

10/10 Excellent

Rashid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing was amazing. Nice staff , good food , amazing breakfast hall with nice piano musician At summer you need just to request a fan and also iff the wither was good it’s enough to open the window
Stayed 2 nights in Aug 2024

10/10 Excellent

Ronald, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff provides the perfect welcoming and elegant stay. Thank you.
Stayed 2 nights in Aug 2024

10/10 Excellent

Angela, Alamosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service and excellent amenities!
Stayed 2 nights in Aug 2024

10/10 Excellent

Amir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Rabie

Stayed 1 night in Jul 2024

10/10 Excellent

Dariush

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simply Perfect!!!

Couldn’t have been any better! This experience was in par with my stays at multiple four seasons, and then some. Every single person I came in contact with was above and beyond. This was a fantastic experience, and I would recommend it to anyone looking for luxury at a reasonable price.
Incredible breakfast!!
Most luxurious in the village
Welcoming entrance
Stayed 2 nights in Jul 2024

10/10 Excellent

Josiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It is nice to know that in our world there still exists a place where excellence is not just a goal—it is a state already achieved, and for this reviewer something greatly appreciated. In my humble opinion, you will never find a finer hotel in such a setting and in every aspect anywhere in the world. I pray God blesses everyone associated with the hotel in every good endeavor.
Stayed 3 nights in Jul 2024

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful service. Piano bar and breakfast were great.
Stayed 2 nights in Jun 2024

10/10 Excellent

Emmanuelle

Stayed 1 night in Jun 2024