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Best Western Plus Grand Hotel Zhangjiajie

4.5 star property

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Photo gallery for Best Western Plus Grand Hotel Zhangjiajie

Lobby
Interior
Breakfast for a fee
1 bedroom, premium bedding, down duvets, minibar
Porch

Reviews

6.6 out of 10

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
North of Dayong Park, Ziwu Westroad, Zhangjiajie, Hunan, 416680
  • Place, Tujia Folk Customs Park
    ‪1 min drive‬
  • Place, Tianmen Mountain Cable Car
    ‪5 min drive‬
  • Place, Zhangjiajie National Forest Park
    ‪8 min drive‬
  • Airport, Zhangjiajie (DYG)
    ‪7 min drive‬

Room options

View all photos for Deluxe Executive Suite Room

A hotel room with a large bed, a bedside table with a lamp, a telephone, and a wooden wardrobe.

Deluxe Executive Suite Room

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Executive Suite Room

A hotel room with a sofa, a chair, a coffee table, a TV, and a bed.

Superior Executive Suite Room

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe City View Twin Room

A hotel room with two beds, a desk, a chair, a large window with curtains, and a patterned carpet.

Deluxe City View Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Panoramic Queen Room

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Deluxe Panoramic Queen Room

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior 2-bed Room

A hotel room with two beds, a nightstand, a chair, and a wall-mounted lamp.

Superior 2-bed Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Queen Room

A hotel room with a large bed, bedside table, lamp, and a door leading to another room.

Superior Queen Room

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Suite

1 bedroom, premium bedding, down duvets, minibar

Family Suite

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Family Suite

1 bedroom, premium bedding, down duvets, minibar

Family Suite

  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed
  • Free Wi-Fi

View all photos for Tianmen Mountain View King Room

A hotel room with a large bed, a bedside table, a nightstand, a desk, and a chair.

Tianmen Mountain View King Room

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Tianmen Mountain View Twin Room

1 bedroom, premium bedding, down duvets, minibar

Tianmen Mountain View Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe River-view Queen Room

1 bedroom, premium bedding, down duvets, minibar

Deluxe River-view Queen Room

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for River View Giant Screen Video Room (VIP Video Member + One-click Screen Projection)

1 bedroom, premium bedding, down duvets, minibar

River View Giant Screen Video Room (VIP Video Member + One-click Screen Projection)

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Family Friendly Room - with View

1 bedroom, premium bedding, down duvets, minibar

Deluxe Family Friendly Room - with View

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Triple Room

1 bedroom, premium bedding, down duvets, minibar

Triple Room

  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

Similar properties

Exterior
Hilton Garden Inn Zhangjiajie Tianmen Mountain
Yongding
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
4.7 out of 5, Exceptional, 28 reviews
The price is €69
includes taxes & fees
1 Sept - 2 Sept
Hilton Garden Inn Zhangjiajie Tianmen Mountain

About this property

Best Western Plus Grand Hotel Zhangjiajie

Along with a full-service spa, this hotel has a restaurant and a fitness center. Self parking is free. Other amenities include a sauna, spa services, and a business center.
Best Western Plus Grand Hotel Zhangjiajie offers 150 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. Cable television is provided. Bathrooms include rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Zhangjiajie hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include a sauna and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include manicures and pedicures. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.
During your stay at Best Western Plus Grand Hotel Zhangjiajie, you'll be within walking distance of 72 Strange Buildings. Features include free self parking, plus a full-service spa and a restaurant.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy Chinese cuisine while dining at Yage Western Restaurant
  • Breakfast is offered for a fee
  • Indulge with manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a sauna
  • Just a 2-minute drive from 72 Strange Buildings and a few minutes from Tujia Folk Customs Park
Best Western Plus Grand Hotel Zhangjiajie offers its guests a full-service spa, a sauna, and a fitness center. There's a restaurant on site. A business center and meeting rooms are available.

Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Best Western Plus Grand Hotel Zhangjiajie. Self parking is free.

Yage Western Restaurant - This restaurant specializes in Chinese cuisine and serves breakfast, lunch, and dinner. Open daily.
Lobby Bar - This lobby lounge specializes in Chinese cuisine and serves lunch and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: High-speed internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Breakfast available for a fee
  • A restaurant

Restaurants on site

  • Lobby Bar
  • Yage Western Restaurant

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Full-service spa

  • Manicures/pedicures

Accessibility

  • Lift

More

  • 26 floors
  • Art Deco architecture
  • Built in 2013

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 1:00 PM
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 500.00 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Best Western Plus Grand Zhangjiajie
Best Western Plus Grand Zhangjiajie
Hotel Best Western Plus Grand Hotel Zhangjiajie Zhangjiajie
Zhangjiajie Best Western Plus Grand Hotel Zhangjiajie Hotel
Hotel Best Western Plus Grand Hotel Zhangjiajie
Best Western Plus Grand Hotel Zhangjiajie Zhangjiajie
Best Western Grand Hotel Zhangjiajie
Best Western Plus Grand Hotel
Best Western Plus Grand
Best Plus Grand Zhangjiajie
Plus Zhangjiajie Zhangjiajie
Best Western Plus Grand Hotel Zhangjiajie Hotel
Best Western Plus Grand Hotel Zhangjiajie Zhangjiajie
Best Western Plus Grand Hotel Zhangjiajie Hotel Zhangjiajie

Best Western Plus Grand Hotel Zhangjiajie Reviews

Reviews

6.6
Rating 10 - Excellent. 2 out of 27 reviews
Rating 8 - Good. 11 out of 27 reviews
Rating 6 - Okay. 8 out of 27 reviews
Rating 4 - Poor. 3 out of 27 reviews
Rating 2 - Terrible. 3 out of 27 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
No help with english at all Did not want to help and no atm
Stayed 8 nights in Oct 2019
Verified review

6/10 Okay

Lena

Liked: Cleanliness
Es war leider sehr kalt, man kann zwar die Temperatur im Zimmer regeln nur bewirkt es nichts. Das Personal hat uns dafür eine extra Heizung ins Zimmer gestellt. Das Frühstück war eher mager und die Lage ist nicht zentral. Das Personal hat kaum englisch gesprochen war aber trotzdem bemüht. 4 Sterne sind es dennoch keine
Stayed 2 nights in Nov 2018
Verified review

4/10 Poor

Brian

Disliked: Cleanliness, property conditions & facilities, room comfort
Zero English capability. Hotel and facilities are dated and in poor repair.
Stayed 2 nights in Oct 2018
Verified review

2/10 Terrible

Magnus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nej nej nej

Detta kan aldrig vara ett 4*hotell. Möjligtvis på 90-talet då bilderna förmodligen är tagna. Mattan i rummet var hemsk med massor med stora fläckar. Duschen ofräsch, svart smuts runt kanterna. Hål i sängkläderna. Närområdet en enda stor byggarbetsplats. Långt till allt. Ingen behaglig vistelse här. Bilder finns men då kraschar appen.
Stayed 5 nights in Oct 2018
Verified review

2/10 Terrible

Kitten

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff does not speak a word of English. Room has a funny odor. Hotel was very very noisy. I got a wake up call at 6:30am and didn’t request for one.
Stayed 2 nights in Sep 2018
Verified review

2/10 Terrible

Juanelo

Disliked: Cleanliness, property conditions & facilities, room comfort

did not like it.

yeah i know its a cheap hotel, should not have high expectations, but this one I was really happy to leave it. noisy outside, smelly, breakfast vomitable (smelly you really don't want to eat there! and mostly chinese options.)
Stayed 2 nights in May 2018
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

I was expecting a bit more English capability since it is a best western chain; asking questions beyond checking in questions was difficult. Also the breakfast is advertised as western but it is not. A very comfortable stay overall.
Stayed 1 night in Oct 2017
Verified review

8/10 Good

yt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

清潔なホテル

駅や空港からは少し遠いが、清潔で快適なホテル。フロントは英語はあまりできないが、頑張って理解しようとしてくれる。1階のレストランは安くておいしい。
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

nice reasonably priced hotel

overall hotel is good but ac don't work no matter what you do it is set at 26.5 which is way too hot for some people. breakfast is average. for the price it is good except too hot for us to be comfortable.
Verified review

6/10 Okay

Mauricio

Liked: Cleanliness
Disliked: Room comfort

Buena ubicacion

Deberia de tener mas pesonal que hable ingles es dificil encontrar a alguien que hable ingles en horarios fueras de oficina
Verified review

6/10 Okay

Verified traveller

Disliked: Cleanliness

Nice for an hotel in the middle of the country

The hotel is reasonably good for Zhangjiajie. Not really in the occidental standards because the floor of the room was durty, the joints in the bathroom were black, the plugs falling from the wall but the overall was confortable. The staff doesn't speak english but is really into the service. They ordered us some food on night and tried to understand our needs the best they could. Need a taxi to go to the city center but location is good enough. City center is not the best attraction of this area.
Verified review

6/10 Okay

Marika

Liked: Room comfort

Ok... Not Best Westerns Best

I had high expectations for this hotel since Best Western chains are usually pretty nice. Granted it was a decent hotel and the front desk tried to be helpful but spoke no English so communication was difficult. The room and bed was comfortable but the cleanliness could use some work. Especially the carpets were very dirty with stains all over them...but they so give you very nice slippers. The free breakfast was extensive but not very western friendly (not their fault as there aren't many western visitors) and the coffee was terrible. Also I know it's a china thing but there was a lot of cigarette smoke especially in the lobby and it would seep into our room regularly. Overall it was fine for the price but I wouldn't recommend for westerners. Another problem was that the website says they have free airport pickup and drop off which they don't so don't even bother asking, every person gives you a different story. Just take a taxi and don't let the cabbies charge you more than 40rmb. I did like the flower and chocolate on my pillow when we arrived :)
Verified review

6/10 Okay

sweta

Unclean

I felt the hotel was not that clean. I felt it was not worth the money.
Verified review

8/10 Good

mengfang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
就在我大学附近，交通还可以 。早餐不好吃
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very good . more than 5 star for me

I recommend that suite hotel . very nice , very nice size . and service is good , beside subway service . a nice coffee shop just on ground floor , the view is good , very clean , for the price , cant complaint . you can feel you at home .
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, buffet was good, staff friendly. Only manager spoke English. Would be helpful to have someone that could speak or translate to plan activities around the area.
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel !! The only problem is too far away from the downtown.
Verified review

10/10 Excellent

Geralis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice hotel, not great location, as not much for restaurants around. Staff knew some English, not a lot. Comfortable beds and nice bathrooms
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
深夜にチェックインしましたが、問題はありませんでした。部屋は清潔感があり好感が持てます。ベッドに上にカーネーションが一輪置いてあるなど、細やかな配慮が感じられます。朝食は中華がメインです。
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing customer service.

We stayed in the hotel for three nights. The rooms were good but the shower was blocked and water was spilling into the bathroom. We reported it to the receptions but no one came to clear the blocked shower. No one at reception could speak English and I have to use my basic knowledge in Mandarin to communicate.
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

where's my room

Well they could not find my reversation. It was 10:30 at night I was tired got ripped by the taxi. $150RMB. It should have been $50RMB at most Do they gave me a room. $2000RMB for two nights At least I thought it was. Room was great more than I needed. When I checked out I ask for a receipt. Well again no English and was told he did not know what I was charged per night so he could not give me a receipt. I'm sure if I spoke Chinese I would have been given a receipt. So u don't even know what I was charged. We will see If you know Chinese I think it's a great place
Verified review

6/10 Okay

Verified traveller

Liked: Room comfort

가족여행으로 머문 4박

가족여행으로 4박을 예약했습니다. 4인실에 조식 포함이라 여기로 예약을했던거였는데, 알고보니 3인실이여서 모든게 다 3인 기준으로 되어있었고, 심지어 조식까지!! 일회용품이나 타월은 가져다 달라고 하니 더 추가로 주어서 상관 없었지만, 조식은 당황스러웠어요 당연히 4인실로 되어 있었던 숙박이였고, 조식도 그렇게 되어 있을꺼라고 생각했는데 첫날에 리셉션에 이야길 했더니 1인분 금액을 달라고 하더라구요 돌아 가는 비행기가 새벽시간라 나머지 1박은 날리는셈 치고 예약한거라 그걸 땡겨와서 먹겠다고 했더니, 우선 첫끼는 호텔측에서 서비스 준다고 했었고, 나머진 다시 이야길 하자길래, 일정을 마치고 저녁에 돌아오니 문제는 없이 해결 되어 있긴 했지만 중국어가 안되어, 의사소통이 안되었다면 많이 당황스러울 수 있는 상황이였어요 그리고 시트는 안갈아주나봐요 침구에 얼룩이 있는걸 봤는데, 그게 그대로 체크아웃할때까지 함께했네요.. 정돈만 해주고 가버렸네요 4박이면 한번쯤은 갈아줄만도 한데.. 그리고 샤워부스에 물이 안내려갔어요 말하기 귀찮아서 욕조 쪽에 있는 샤워기로 씻었네요 그거 말곤 편히 잘 쉬었어요 걍 걍 그저 그랬어요
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel little pricey as far as China goes

It was a very nice hotel overall a little expensive compared to other hotels we had in China. The only problem I had was the main floor restaurant service was not very good wouldn't recommend that. Although the free breakfast on the secound floor was excellent.
Verified review

8/10 Good

Rajan

Liked: Cleanliness, staff & service, room comfort

Nice Hotel b/w Tianmen and Zhangjiajie Mountain

We stayed in an executive suite and it was very comfy. However if you are going to be at the Zhangjiajie national park area, I would recommend getting a hotel near there. This place is 40 minute bus ride and people don't speak English. Taxi drivers won't turn on the meter and they would ask ridiculously high price. We had to pay 50 RMB to get to the hotel but if you get arrive at the airport before 9:00 PM take the burgundy color minibus to wherever you are going. It's just 12 RMB per person to get to the mountain.
Verified review

6/10 Okay

Verified traveller

Stayed 3 nights in Jun 2019