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Novotel Zurich City West

4.0 star property

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Breakfast, lunch and dinner served
Bar (on property)
Miscellaneous

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Schiffbaustrasse 13, Am Turbinenplatz, Zürich, ZH, 8005
  • Place, Technopark Business Center
    ‪1 min walk‬
  • Place, Letzigrund Stadium
    ‪14 min walk‬
  • Place, Swiss National Museum
    ‪3 min drive‬
  • Airport, Zürich (ZRH)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed

Suite, 1 Double Bed

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds

Free minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed

Free minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed

8.4 out of 10
Very good
(6 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Double Bed with Sofa bed

Superior Room, 1 Double Bed with Sofa bed

Superior Room, 1 Double Bed with Sofa bed

8.6 out of 10
Excellent
(34 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Queen Bed with Sofa bed

Executive Room, 1 Queen Bed with Sofa bed

Executive Room, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Novotel Zurich City West

Family-friendly hotel with a 24-hour fitness center and a 24-hour front desk
An indoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Novotel Zurich City West offers 144 air-conditioned accommodations with free minibar items and safes. Smart televisions are featured in guestrooms. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Novotel Zurich City West. During your stay, you're just a quick walk from Technopark Business Center. You'll find features like free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym and a playground
  • Just a 3-minute drive from Letzigrund Stadium and a few minutes from Swiss National Museum
  • Dogs welcome for a fee
Novotel Zurich City West offers its guests a children's pool, an indoor pool, and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business center and 6 meeting rooms. Event space at this hotel measures 4306 square feet (400 square meters) and includes conference space. A terrace, a vending machine, and an arcade/game room are also featured at the family-friendly Novotel Zurich City West. For a fee, parking is available.

This 4-star Zürich hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM.
The Flave of Zürich - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (CHF 25 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CHF 32 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Flave of Zürich

Things to do

  • 24-hour gym
  • Arcade/game room
  • Books
  • Children's pool
  • Indoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4,306 square feet of conference space
  • 6 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: CHF 60
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CHF 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CHF 25.00 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CHF 50.00 per night
  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 32 per person
  • Self parking fee: CHF 25.00 per night
  • Pet fee: CHF 25.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: CHF 60 (subject to availability)
  • Late check-out fee: CHF 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Novotel Hotel Zurich City West
Novotel Zurich City West
Novotel Zurich City West Hotel Zürich
Novotel Zurich City-West Hotel
Novotel Zurich City West Zürich
Novotel Zurich City West Hotel
Novotel Hotel zürich
zürich Novotel
zürich Novotel
Novotel Hotel zürich
Novotel Zurich City West Hotel
Novotel Zurich City West Zürich
Novotel Zurich City West Hotel Zürich

Novotel Zurich City West Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 431 out of 1002 reviews
Rating 8 - Good. 378 out of 1002 reviews
Rating 6 - Okay. 114 out of 1002 reviews
Rating 4 - Poor. 44 out of 1002 reviews
Rating 2 - Terrible. 35 out of 1002 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Ding

Stayed 1 night in Sep 2025

6/10 Okay

Heidi

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Good accessibility from the station (two stops direct train from the airport). Booked in a superior room which was expensive. A nice enough room and quiet but photos on Expedia show coffee machines in the room class booked. The reality was a very limited number (2) of instant sachets. Asked about breakfast time when checking in, wasn't informed despite the high room rate what had been booked didn't include breakfast. Ok, but on attending in the morning, it didn't even include a black coffee either. Disappointing for the price.
Stayed 1 night in Sep 2025

10/10 Excellent

Hao Meng

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel located close to Hardbrucke train station (7-10 minutes walk) which is 10 minutes from airport or city centre. There is a big Co-op nearby which is very convenient. Swimming pool opens until 11pm which allows flexible plans for customer. Overall a good stay and decent choice for travellers in Zurich
Stayed 1 night in Sep 2025

10/10 Excellent

Subhendu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay @ Zurich Novotel

Without doubt one of the best hotel I stayed during my trip to Switzerland. We were warmly welcomed by the staffs… the room was allocated immediately upon arrival. The staffs were extreamly friendly , flexible restaurant… nice ambiance’s.
Stayed 2 nights in Aug 2025

10/10 Excellent

Vanessa

Stayed 4 nights in Aug 2025

8/10 Good

Azamossadat Jahanian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. The room was clean and tidy. Breakfast was good, there were 2 coffee machine, but weren’t enough for this busy hotel and one of them was faulty. The pool was small but clean. Overall decent for 4 star hotel.
Stayed 4 nights in Aug 2025

8/10 Good

Pete

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a convenient location for the city centre. Resturant didnt have much choice.
Stayed 1 night in Aug 2025

10/10 Excellent

Raz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable beds and great internet access and Kids loved swimming pool and nice breakfast.
Stayed 4 nights in Aug 2025

10/10 Excellent

Afshin

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were friendly and helpful. The strict early check in process was lengthy although I paid extra for it. They need to realize that a customer who have travelled far and is tired they need refreshment. so the staff needed to clean it up earlier espcially when I had contacted them early. The second issue was it was hard to get hold of hotel clerk over the phone from overseas.
Stayed 3 nights in Aug 2025

8/10 Good

Seema

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was quite safe and convenient for public transportations.
Stayed 2 nights in Aug 2025

8/10 Good

Ram Bahadur

Stayed 3 nights in Jul 2025

8/10 Good

Maha

Travelled with family and small children
Liked: Amenities
Comfortable but small room for 4
Stayed 6 nights in Jul 2025

8/10 Good

Sharmila

6/10 Okay

Ian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

I would not stay here again.

Our bed was two single beds pushed together so you kept falling down the middle of them during the night! Which meant me and my wife could not hug! The pillows were really hard, like rocks! Did not sleep very well. The morning buffet was so expensive, even though the kids were “free”, it was still 31 Swiss Franks per person!!
Stayed 1 night in Jul 2025

6/10 Okay

Nittaya

Liked: Staff & service
Stayed 3 nights in Jul 2025

4/10 Poor

Anita

Travelled with family
Disliked: Cleanliness
My room was smelling musty. Hallways smelled musty. No closet space in the room. I didn’t realize I hooked a hotel that was so old. Lobby was great the restaurant ok.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lucrecia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Sarah

Disliked: Cleanliness, property conditions & facilities
Would not stay here again
Stayed 1 night in Jul 2025

2/10 Terrible

Surjyakanta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very unexpected response from Novotel Resv team

I was very disappointed with the customer service from the Novotel Reservations team. Unfortunately, my wife fell sick and we had to cancel my plan partially. Even after describing the whole situation and sharing all the the travel documents with the Reservation department, they simply ignored my case and avoided to help. It was not expected from a reputed hotel like Novotel. If they care about their customer and discuss this matter further, I would love to talk to them.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ariel

Stayed 2 nights in Jul 2025

2/10 Terrible

Sajid

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

fred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location. Friendly Staff. Price was Right.

First and foremost the Staff was very attentive to our needs whether we needed extra pillows, extra blankets, any info or recommendation on sight seeing or restaurants to eat at the staff was great. It was my wife and two 21 year old daughters staying at the Novatel for 5 nights for holiday from the States. . Rooms very clean. Hotel located in a good location. Not very touristy (which we like) but walkable to train station (about 20 minutes). Lots of restaurants to choose from on the walk toward train station. Grocery store across the street 2minute walk.
Stayed 4 nights in Jul 2025

10/10 Excellent

John

Stayed 2 nights in Jul 2025

8/10 Good

Muhammad, Frisco

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good: Lobby, Breakfast, clean hallways and rooms. Needs improvement: staff serving breakfast needs more training on how to interact with guests Suggestions: As the room pricing is on the higher side, it would be better if breakfast is included.
Stayed 4 nights in Jun 2025