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InterContinental Almaty by IHG

5.0 star property

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Photo gallery for InterContinental Almaty by IHG

A spacious lobby with a central water feature, palm trees, and a high ceiling with balconies.
Creator video
A modern building with a sign for Intercontinental Hotel. It features a glass facade and multiple satellite dishes on the roof.
An indoor swimming pool with a glass ceiling and potted plants around the perimeter.
A multi-level atrium with a central column, balconies, and palm trees.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
181 Zheltoksan Street, Almaty, 50013
  • Place, National Museum of Kazakhstan
    ‪9 min walk‬
  • Place, Kazakhstan Independence Monument
    ‪9 min walk‬
  • Place, Republic Square
    ‪9 min walk‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪19 min drive‬

Room options

View all photos for Comfort Suite, 1 King Bed

A hotel room with a large bed, a desk, a chair, a small table with a lamp, and a view of the outdoors through a large window.

Comfort Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Suite, 1 King Bed

A hotel room with a bed, a sofa, a desk, and a chair. There is a window with a view of the city.

Grand Suite, 1 King Bed

  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room

A hotel room with a sitting area featuring two orange chairs, a table with a teapot, cups, and a vase with roses.

Premium Room

  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 1 King Bed, Smoking (Pasha)

A classic wooden four-poster bed with a headboard, two bedside lamps, and two matching pillows.

Presidential Suite, 1 King Bed, Smoking (Pasha)

  • 206 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 2 Single Beds, Club lounge access (High Floor, Lounge Access)

A hotel room with a large bed, a bedside table with a lamp, a small table with a vase of flowers, and a mirror on the wall.

Classic Room, 2 Single Beds, Club lounge access (High Floor, Lounge Access)

  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed, Club lounge access (High Floor, Lounge Access)

A hotel room with a bed, a sofa, a nightstand with a lamp, a table with a teapot, a cup, a muffin, and a vase with flowers.

Classic Room, 1 King Bed, Club lounge access (High Floor, Lounge Access)

  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed, Accessible

A bathroom with a shower, a towel rack, and a shelf with toiletries.

Classic Room, 1 King Bed, Accessible

  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Suite, 1 King Bed, Smoking

A hotel room with a bed, a sofa, a nightstand with a lamp, a table with a teapot, a cup, a muffin, and a vase with flowers.

Grand Suite, 1 King Bed, Smoking

  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed, Smoking, Club lounge access (High Floor, Lounge Access)

A hotel room with a bed, a sofa, a nightstand with a lamp, a table with a teapot, a cup, a muffin, and a vase with flowers.

Classic Room, 1 King Bed, Smoking, Club lounge access (High Floor, Lounge Access)

  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room

A breakfast setup on a marble table with croissants, fruit, and orange juice in a hotel room.

Classic Room

  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed

A hotel room with a bed, a sofa, a desk, and a chair. There is a window with a view of the city.

Classic Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 2 Single Beds

A hotel room with a large bed, a bedside table with a lamp, a small table with a vase of flowers, and a mirror on the wall.

Classic Room, 2 Single Beds

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

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About this property

InterContinental Almaty by IHG

Skiing and snowboarding are not the only attractions at InterContinental Almaty by IHG, where you can enjoy a meal at the restaurant, take a dip in an indoor pool, and relax in a full-service spa.
InterContinental Almaty by IHG offers 277 accommodations with minibars and laptop-compatible safes. Beds feature down comforters. A pillow menu is available. 26-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

2 outdoor tennis courts and a health club are featured at the hotel. An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Children under 16 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy.
Our customers tell us they enjoy the overall property condition at InterContinental Almaty by IHG. During your stay, you're just a quick walk from Kazakhstan Independence Monument. Features include free WiFi in public areas and free self parking, plus 2 bars.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Enjoy a meal at the buffet restaurant or drinks at the sports bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with aromatherapy, body scrubs, or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes 2 outdoor tennis courts, a gym, and a steam room
  • Within a 10-minute walk of Kazakhstan Independence Monument and National Museum of Kazakhstan
  • Airport, train station pick-up, and casino shuttle service available for a fee
Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. Getting to the slopes is a breeze with the hotel's ski shuttle (surcharge). InterContinental Almaty by IHG helps provide the perfect winter holiday with ski equipment rentals and ski passes. When the sun goes down, sip après-ski drinks in one of the hotel's 2 bars/lounges.

Along with a restaurant, there's a snack bar/deli on site. Public spaces have free WiFi. This luxury hotel also offers a children's pool, a health club, and outdoor tennis courts. Free self parking is available.

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.
Asian Cafe - This buffet restaurant serves breakfast, brunch, and dinner. A children's menu is available. Open daily.
Sunset Efes Beer Garden - Overlooking the garden, this sports bar serves lunch and dinner. A children's menu is available. Open select days.
Atrium Lounge & Bar - This lobby lounge serves breakfast, lunch, and dinner. A children's menu is available. Open 24 hours. Open daily.
Tennis Bar / Restaurant - Onsite restaurant. Reservations are required. Open select days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: KZT 14,760 per person
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Asian Cafe
  • Atrium Lounge & Bar
  • Sunset Efes Beer Garden
  • Tennis Bar / Restaurant

Things to do

  • 2 outdoor tennis courts
  • Basketball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Piano
  • Playground
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Steam room
  • Tennis lessons
  • TV in common areas

Family friendly

  • Children's pool
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (10,840 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 11 floors
  • Ballroom
  • Banquet hall
  • Built in 1996

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 26-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for KZT 16800.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately KZT 14760 per person
  • Airport shuttle fee: KZT 13440 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 16800.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
InterContinental Almaty by IHG offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

ALMATY InterContinental
InterContinental ALMATY
InterContinental Hotel ALMATY
InterContinental Almaty Hotel

InterContinental Almaty by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 56 out of 102 reviews
Rating 8 - Good. 32 out of 102 reviews
Rating 6 - Okay. 9 out of 102 reviews
Rating 4 - Poor. 3 out of 102 reviews
Rating 2 - Terrible. 2 out of 102 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 3 nights in Oct 2024
Verified review

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and excellent breakfast service
Stayed 7 nights in Nov 2022
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

epika partners

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Almaty

Without any exception THANKS to all the staff. They made our stay wonderful .. 👏👏👏
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Carter

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable clean property. Not far from the centre but need to take a taxi or car to go anywhere.
Stayed 5 nights in May 2023
Verified review

8/10 Good

Otabek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and service, but horrible gym (with non working equipment)
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was very good. The receptionists and concierge were very helpful, and the gym was very clean and with new machines and a nice pool. My only criticism is that the bar in the lobby is understaffed and service could be slow, and if one wasn’t sitting near the bar, very slow. It needs more than one person working there all the time. Otherwise, the hotel overall provides a great service and the staff are all very helpful and kind.
Stayed 5 nights in Mar 2022
Verified review

6/10 Okay

Roy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk was not helpful at all
Stayed 22 nights in Sep 2022
Verified review

6/10 Okay

GUILLAUME

Liked: Property conditions & facilities
Cleanliness of the room very approximate. the room hasn't been vacuumed in 15 days... I was not identified as an ambassador. I had to claim my benefits as a Diamond Elite Ambassador.
Stayed 14 nights in Aug 2022
Verified review

10/10 Excellent

Enrico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buon livello generale, pulito, ottima spa
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Enrico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tutto bene, soggiorno molto breve, solo notte Spa bella e spaziosa
Stayed 1 night in Apr 2025
Verified review

6/10 Okay

Christian

Liked: Cleanliness
Disliked: Property conditions & facilities

Inventar alt, Zimmer abgenutzt, zu teuer

Das Intercontinental zählt zu den besten Hotels in Almaty, die Zimmer sind aber leider stark abgenutzt und das Inventar einschließlich völlig vergilbter Telefone aus den 90er Jahren mindestens zwanzig Jahre alt. Angesichts des Zustandes sind die Übernachtungspreise von rund €400 nicht zu rechtfertigen. Auch das Preis-Leistungsverhältnis der Gastronomie ist schlecht.
Stayed 3 nights in Mar 2024
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Kamers oud en gedateerd

Kamers zijn oud en gedateerd. Bijvoorbeeld geen stopcontact bij bed.
Stayed 3 nights in Apr 2023
Verified review

6/10 Okay

Simon

Liked: Cleanliness, staff & service
太陈旧了
Stayed 3 nights in Aug 2022
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service
Stayed 2 nights in Nov 2020
Verified review

10/10 Excellent

Sergy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mint quality -amazing after so many years . Turkish care.
Stayed 2 nights in Oct 2020
Verified review

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort

Not 5 stars.

The hotel definitely needs to be renovated. Teams have to be retrained. This is definitely not a 5-star hotel and it is sad to see it being a part of the Intercontinental?Perfect family.
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and welcoming. I had a nice stay.
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Nice property, superb food and service!
Stayed 5 nights in Dec 2019
Verified review

10/10 Excellent

Arian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Very helpful and professional staff. Excellent service and a tasty breakfast. Highly recommended
Stayed 1 night in Aug 2019
Verified review

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property is very old, needs repair, and is not in line with the quality generally expected from the InterContinental brand (due to age) - time to repair and replace equipment - I don't think I've seen an older lamp in the last 10 years than what I had in my room
Stayed 3 nights in Jun 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good!

Beautiful view
Stayed 1 night in Apr 2019
Verified review

8/10 Good

Mathias

Disliked: Property conditions & facilities

Hotel needs renovation

Great location hotel is old and needs renovation
Stayed 2 nights in Apr 2019
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in all aspects

This was a great hotel with impeccable service! I had a two-week stay there and the staff was excellent from checkin to checkout. Breakfast buffet is awesome!
Stayed 13 nights in Mar 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Overall it's a good hotel with helpful staff. But I found that apparently the facilities look pretty dated and the price is higher than I would expect.
Stayed 1 night in Feb 2019