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Mercure Almaty City Center

4.0 star property

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Photo gallery for Mercure Almaty City Center

Turkish bath/hammam, massages
A buffet setup with various food items, a vase with flowers, and hanging light fixtures.
A modern building with a glass facade, multiple flags, and a covered entrance area.
Standard Room, 1 Double Bed
A modern hotel lobby with a red sofa, yellow chairs, and a bar area.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
53 Abylai Khan Avenue, Almaty, 50004
  • Place, MEGA Park
    ‪10 min walk‬
  • Place, Zenkov Cathedral
    ‪16 min walk‬
  • Place, Almaty Opera House
    ‪3 min drive‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

A hotel room with a large bed, a nightstand, a lamp, a chair, and a patterned wall.

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

A hotel room with two beds, a large window with curtains, and a patterned wall.

Standard Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

A modern bathroom with a large mirror, two sinks, a bidet, and a toilet.

Standard Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Double Room, 2 Double Beds

A hotel room with a large bed, a nightstand, a lamp, a chair, and a patterned wall.

Standard Double Room, 2 Double Beds

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Privilege King Suite with Sofa

Privilege King Suite with Sofa

Privilege King Suite with Sofa

  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Privilege Room with 1 Double Bed

A hotel room with a large bed, a nightstand, a lamp, a chair, and a patterned wall.

Privilege Room with 1 Double Bed

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Mercure Almaty City Center

Ski into Mercure Almaty City Center, where you can enjoy a drink at the bar/lounge and comforts including a hot tub and a full-service spa. Housekeeping is available on request.
Mercure Almaty City Center offers 117 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars (stocked with some free items) and safes. Beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with digital channels. Bathrooms include bathtubs, bathrobes, slippers, and bidets.

This Almaty hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include ski-in/ski-out access, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with Turkish bath/hammam.
During your stay at Mercure Almaty City Center, you're just a quick walk from Gabit Musrepov Kazakh Theatre for Children and Youth. Enjoy features like free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at Gourdet
  • Buffet breakfast served weekdays for a fee
  • Indulge with massages at the spa
  • Services include babysitting, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 3-minute walk from Gabit Musrepov Kazakh Theatre for Children and Youth and 11 minutes by foot from MEGA Park
  • Airport shuttle service available for a fee
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. When the sun goes down, sip après-ski drinks in the hotel's bar.

There are 2 restaurants on site, along with a snack bar/deli. A computer station is on site and WiFi is free in public spaces. This ski hotel also offers a sauna and a fitness center. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Almaty hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM and 10:30 AM.
Gourdet - This restaurant specializes in international cuisine and serves lunch and dinner. Open daily.
Barkhan - Onsite lobby lounge. Open 24 hours. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: KZT 10,000 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Barkhan
  • Gourdet

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Sauna
  • Ski-in/ski-out access
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free rollaway/extra bed
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Full-service spa

  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub
  • Bidet
  • Dressing gowns
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Fan
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Almaty City Center

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately KZT 10000 per person
  • Airport shuttle fee: KZT 10000 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Mercure Almaty City Center offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Mercure Almaty City Center Hotel
Mercure Almaty City Center
Mercure Almaty City Center Hotel
Mercure Almaty City Center Almaty
Mercure Almaty City Center Hotel Almaty

Mercure Almaty City Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 61 out of 91 reviews
Rating 8 - Good. 22 out of 91 reviews
Rating 6 - Okay. 4 out of 91 reviews
Rating 4 - Poor. 2 out of 91 reviews
Rating 2 - Terrible. 2 out of 91 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Davis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible breakfast buffet, kind and welcoming staff, clean room and bathroom. We enjoyed our two week stay immensely and being able to walk to many a place.
Stayed 17 nights in Mar 2026
Verified review

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, great room, fantastic breakfast.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great modern hotel in the center of Almaty

Great modern hotel in the center of town. Very friendly and helpful staff. There was minimal hot water in the shower, otherwise everything was perfect.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Timur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coffee machine for breakfast should be improved.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

Amazing stay... I didn’t want to leave!
Stayed 1 night in Jun 2018
Verified review

8/10 Good

Niso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free mini bar as marketed was never there unfortunately, when leaving we saw on the announcement board that they provide it upon request, however the reception didn’t say a word about it. In general the welcoming was very cold and unpleasant. The facility and rooms were nice!
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Safwan

Liked: Cleanliness, property conditions & facilities
The hotel is average, they refused to give me additional towels, saying I can only have one and when it is used then I can request another. Which is bizarre!! Breakfast is below poor, the scrambled eggs where ice cold (not even lukewarm) bread stale and hard like rocks, I asked for sunny side up, they came drenched with oil and burnt below, the coffee was not good at all either. On the upside, room was spacious and clean. The heating system is a bit tricky needs to be adverted frequently, because the settings kept changing on their own!
Stayed 4 nights in Dec 2025
Verified review

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Avoid. Not 4-star. Not 9.0 rating.

I cannot understand how this hotel gets a 9.0 rating. Please be aware that the Wi-Fi is terrible. You can just about download files but streaming or video calls are nearly impossible. Couple that with the fact that there was no signal on the TV for the entirety of my five-night stay, and this doesn’t spell out 4-star hotel to me. The towels are tiny, the hotel has just one corkscrew that apparently disappeared so they were unable to provide one and the breakfast is distinctly average. There are better hotels in Almaty for the same price or cheaper. Honestly, please avoid.
Stayed 5 nights in Jan 2023
Verified review

8/10 Good

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo hotel in centro ad Almaty. Buona colazione con ampia scelta anche per gusti Italiani.
Stayed 10 nights in Mar 2026
Verified review

6/10 Okay

NIco Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grundsätzlich ist es ein sehr schönes Hotel. Die Qualität der Betten ist super, die Zimmer sind schön und groß und das Badezimmer bietet eine große Dusche und ein Bidet. Das Personal ist freundlich und versucht so gut es kann auf englisch zu unterstützen. Leider gibt es keine individuell einstellbare Klimaanlage, was unseren aufenthalt wirklich unangenehm machte. Aktuell (Ende März) herrscht Winterbetrieb. Entsprechend kann über die Klimaanlage nur geheizt werden. Wir ließen diese sofort abstellen und öffneten das Fenster. Tagsüber hatten wir gute 26 Grad im Zimmer, Nachts ging es nicht weiter als 24 Grad runter. Da wir im Wetterbericht sahen, das Temperaturen bis 26 Grad erwartet entschieden wir uns deshalb früher abzureisen. Sehr positiv hervorheben möchte ich das Frühstück. Es ist zwar etwas teurer, bietet dafür aber reichlich auswahl zu einer hervorragenden Qualität.
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Andreas

Liked: Property conditions & facilities
Macht alles einen neuen Eindruck. Nachteile waren lediglich: kaum noch Wasserdruck wenn man wirklich warm duschen möchte, Klimaanlage war im März bei 22 grad draußen nicht anzuschalten was im Zimmer 28 grad mit sich brachte, Bar in der Lobby unverhältnismäßig teuer für das preislevel in der Stadt, Beispiel 1 lokal Bier 7,90 EUR
Stayed 4 nights in Mar 2024
Verified review

8/10 Good

Feruza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel. Staff were very friendly and helpful with all our queries and requests. We particularly liked the generous delicious breakfast and how hospitable the restaurant team was. We used the spa upstairs twice and we loved it. Just be sure to take your own flip flops to the spa because the shoes the hotel gives for free is slippery on those surfaces. The whole hotel is clean, the room was nice and good for its price. I would recommend staying at this hotel whether you are visiting Almaty for business or fun.
Stayed 3 nights in Jun 2021
Verified review

4/10 Poor

Sabina

Disliked: Staff & service, amenities
Reception was very disappointing. Room was missing basic things like soap, shampoo and hair dryer which I never end up getting.
Stayed 1 night in Oct 2021
Verified review

10/10 Excellent

Kamshat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Отличный персонал

Отличный отель и очень отзывчивый персонал. У ребёнка был день рождения, его поздравили тортиком, нам продлили проживание до 16.00 бесплатно и предоставили бесплатный завтрак сыну. Спасибо отелю
Stayed 1 night in Mar 2021
Verified review

10/10 Excellent

MUHAMMET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Temiz bir otel, merkeze de yakın.
Stayed 3 nights in Feb 2021
Verified review

10/10 Excellent

teodor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is my 4th stay at this property

I keep coming back, and the place keeps delivering each time - that is worth mentioning - thanks Team Mercure
Stayed 2 nights in Oct 2020
Verified review

10/10 Excellent

teodor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for walking around city center Almaty

Amazing service from front-desk - Mr. DAMIR has been utmost professional and has helped us with advice and many other things. Comfortable lobby and location close to the walking promenade in Almaty. Good room-service
Stayed 1 night in Oct 2020
Verified review

8/10 Good

Didar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Неповторимый интерьер

Классное расположение, очень близко к арбату и пешеходной улице Панфилова. Номера оформленый в казахских орнаментах, прямо очень красиво!
Stayed 1 night in Jun 2020
Verified review

8/10 Good

Yoshie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like Mercure because their rooms and facilities are always modern and clean. This hotel in Almaty was no exception. Very satisfied with breakfast and their service was good in general. There are some dining options available within walking distance.
Stayed 4 nights in Feb 2020
Verified review

10/10 Excellent

Alexey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Отличный отель с отличным местоположением

Отличный отель с большими номерами и прекрасным местоположением, очень рекомендую.
Stayed 2 nights in Oct 2019
Verified review

10/10 Excellent

ATUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous experience. The check in staff was very courteous and friendly. Resolved all possible problems.
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property Great propertyGreat propertyGreat property Great propertyGreat property
Stayed 7 nights in Nov 2019
Verified review

10/10 Excellent

Zekeriya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Herşey güzel

Otel çok güzel. Herkese tavsiye ediyorum.
Stayed 3 nights in Oct 2019
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Great hotel mostly except issues at check out

My usual stay when at Almaty but the hotel this time made a mistake on the invoicing when I had already checked out and when I asked to separate various charges, was told I have already checked out so they cannot reverse/provide as requested. It wasn't even my fault the error was done at the check out area yet they will not oblige my request, truly disappointing as after 3 emails no one has bothered to respond.
Stayed 3 nights in Oct 2019
Verified review

10/10 Excellent

Farouk k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD
Stayed 1 night in Oct 2019