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Totem, Friendly Hotel

4.0 star property

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Premium bedding, in-room safe, desk, blackout curtains
Breakfast, lunch and dinner served
Outdoor spa tub
Daily buffet breakfast for a fee

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Gym

Explore the area

View in a map
Flaine Forum, Araches-la-Frasse, Haute-Savoie, 74300
  • Place, Flaine Ski Resort
    ‪1 min walk‬
  • Place, Télébenne
    ‪2 min walk‬
  • Place, Grandes Platières Ski Lift
    ‪3 min walk‬

Room options

View all photos for Family Suite

Premium bedding, in-room safe, desk, blackout curtains

Family Suite

10.0 out of 10
Exceptional
(1 review)
  • 59 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed (Mountain)

Premium bedding, in-room safe, desk, blackout curtains

Classic Room, 1 Queen Bed (Mountain)

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Suite

Suite

  • 50 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Club Room

Premium bedding, in-room safe, desk, blackout curtains

Club Room

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Loft

Flat-screen TV

Loft

  • 149 sq m
  • Sleeps 6
  • 3 King Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Classic Room, 1 Queen Bed (Forum)

Classic Room, 1 Queen Bed (Forum)

Classic Room, 1 Queen Bed (Forum)

  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, Balcony

Premium bedding, in-room safe, desk, blackout curtains

Club Room, Balcony

10.0 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Totem, Friendly Hotel

Ski into Totem, Friendly Hotel, where you can enjoy a drink at the bar/lounge, eat a meal at the restaurant, and enjoy comforts including a hot tub and a full-service spa.
Totem, Friendly Hotel offers 96 accommodations with safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Araches-la-Frasse hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include ski-in/ski-out access, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

During your stay at Totem, Friendly Hotel, you're just a quick walk from Grandes Platières Ski Lift. Free WiFi in public areas, a full-service spa, and a restaurant are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy Regional cuisine while dining at Friendly Kitchen
  • Buffet breakfast served daily for a fee
  • Indulge with facials, body wraps, or body scrubs at the spa
  • Amenities include locker space, a meeting room, and conference space
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from Grandes Platières Ski Lift and 7 minutes by foot from Aup de Veran Ski Lift
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
During the winter, enjoy onsite recreation like downhill skiing and snowboarding. After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Totem, Friendly Hotel helps provide the perfect winter holiday with ski storage, ski equipment rentals, and ski passes. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site. Public spaces have free WiFi. This ski hotel also offers a sauna and a fitness center.

Smoking is allowed in designated areas at this 4-star Araches-la-Frasse hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:00 AM.
Friendly Kitchen - This restaurant specializes in Regional cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: EUR 21 for adults and EUR 10.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Friendly Kitchen

Things to do

  • Downhill skiing
  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snowboarding
  • Steam room
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 861 square feet of conference space
  • Meeting room

Outdoors

  • In the mountains
  • Outdoor furniture
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1960
  • Communal living room
  • Designated smoking areas
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Free bottled water

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between April 13 and December 11.
The property will be renovating from April 12 2026 to December 11 2026 (completion date subject to change). The following areas are affected:
  • Hallway
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: EUR 15.00 per pet, per night
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.60 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 21 for adults and EUR 10.50 for children
  • Pet fee: EUR 15.00 per pet, per night
  • Service animals are exempt from fees
  • Facilities fee: EUR 10 per person and includes use of: sauna; hot tub; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Terminal Neige Totem Hotel Araches-la-Frasse
Terminal Neige Totem Hotel
Terminal Neige Totem Araches-la-Frasse
Terminal Neige Totem Hotel Flaine
Terminal Neige Totem Flaine
Terminal Neige Totem
Terminal Neige Totem
Terminal Neige - Totem Hotel
Terminal Neige - Totem Araches-la-Frasse
Terminal Neige - Totem Hotel Araches-la-Frasse

Totem, Friendly Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 93 out of 140 reviews
Rating 8 - Good. 38 out of 140 reviews
Rating 6 - Okay. 6 out of 140 reviews
Rating 4 - Poor. 1 out of 140 reviews
Rating 2 - Terrible. 2 out of 140 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Roland

Liked: Cleanliness, property conditions & facilities
Friendly staff, great buffet, ski hire and spa facilities. A really enjoyable stay
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

ami Corinna

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful food
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Nicola

Liked: Cleanliness, amenities, property conditions & facilities
Stay was comfortable and the staff were friendly and welcoming. Room was small but comfortable. Rooms would benefit from a refurb but the main bar/area was clean and modern.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

julian

Liked: Cleanliness, staff & service, property conditions & facilities
Great food and nice vibe in hotel. Rooms / bathrooms are pretty tiny but reasonably well thought out and lots of cupboard space. We had a lovely time.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Great location, food was delicious and lovely Mountain View’s from our room. Staff were inconsistent which made the service hit and miss. Overall would recommend
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and everything on your doorstep. Would stay again!
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Staff super helpful and location so convenient for ski lift & town centre
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Totem Hotel Flaine

The hotel was excellent, fantastic location and great facilities. We would definitely go again.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend for a nice ski vacation. Would definitely stay here again
Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been skiing for thirty years and this is the best hotel for a ski break that I’ve ever encountered- great location, excellent facilities, magnificent food and the friendliest staff.
Stayed 2 nights in Dec 2024
Verified

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great very close to lifts and food was ok a little repetitive but decent enough
Stayed 5 nights in Mar 2024
Verified

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fancy hotel, very well trained staff and speedy service
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Caelia

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to ski out with ski lift almost directly across from ski room. Ski room has storage for your equipment, but bring a small lock with you. Breakfast at hotel was wonderful, as was the restaurant. Lots of food choices surrounding hotel as well
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Modern style ski hotel with great service team - from reception to dining areas - and room quite OK - had a room with balcony - nice with separate WC. Very conveniant with ski rental inhouse and we got great service from Christophe. Good breakfast and decent buffet at the evenings. very close to ski lifts. to be recommened!
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is excellent. Boot room. Literally 15 steps from boot room to clipping on skis. Lift access. Choice of 3 lifts, easily accessible from the hotel. Food. Buffet style, plenty of choice, excellent quality. Room. Well laid out & particularly liked that the bathroom & toilet were separate, making things very practical. Great view from the balcony. Staff. Superb. Everyone we interacted with were friendly, attentive & helpful. Whoever does the hiring does a very good job! Being picky!! For a hotel that is mainly used as a ski hotel, it is unusual these days not to have heated boot warmers as a standard offering. Boot & ski hire. We hired from the Totem Ski shop in the lobby of the hotel. Good quality equipment & price was on par with other ski shops. Christoff was very helpful. If you are looking at Flaine as an option, book this hotel.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel. The hotel staff are warm, welcoming, approachable, polite and eager to please. The breakfast was good, although the evening buffet wasn't to my taste. Still, you can't have everything!
Stayed 4 nights in Mar 2023
Verified

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Totem - Flaine Forum

Short break in Flaine. Hotel Totem is central located opposite a selection of restaurants and bars and about 50m from the main ski bubble. Trendy style bar and restaurant area looking out at the slopes. Very comfortable well equipped double room (with balcony). All staff were super helpful and nothing too much trouble. Excellent selection of cooked and continental breakfast options. Ski lockers conveniently located on the ground floor but they did get a little busy after 9am. Would definitely return.
View from 2nd Floor Double Room
Stayed 4 nights in Jan 2023
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Toujours très agréable d’y séjourner

Hôtel très agréable, équipe au TOP et emplacement 3 étoiles pou l’accès aux piste, bref si votre séjour est centré sur le ski c’est le meilleur, sans parler de leur bar qui est très sympas tous les soirs, bref nous recommandons !
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel et équipe au top pour nous !

Superbe hotel au pied des pistes, une équipe très accueillante et compétente aussi bien à hôtel qu'au restaurant bar (Très bon cocktails !) ou au Ski Shop, des chambres spacieuses et confortables et si vous prenez une chambre avec Balcon une vue extraordinaire sur les pistes, l'emplacement aussi est parfait au coeur du "très petit" centre du village avec tous les commerces, ski shops ou restaurants autour à moins de 5mn tout comme les remontées mécaniques, bref pour nous ça a été un sans-faute !
Stayed 3 nights in Feb 2024
Verified

8/10 Good

Jean-luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Redécouverte avec plaisir de cet hôtel avec une nouvelle direction et une équipe qui prête attention aux clients Buffet varié de qualité Position idéale pour démarrer ski aux pieds
Stayed 3 nights in Dec 2021
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Great location, good vibe.

We stayed during pandemic, so the hotel was exceptionally quiet. We like quiet, but this was a bit depressing.
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Que du bonheur!

Malgré les restrictions en lice au moment de notre venue, l'hôtel a toujours trouvé les moyens de nous rendre le séjour le plus agréable possible. Nourriture et plats préparés de très bonne qualité. On y reviendra avec plaisir et son emplacement est juste idéal/pistes ou pour déambuler dans la station.
Stayed 2 nights in Jan 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Séjour parfait

Hotel idéalement situé, au pied des pistes. Casier à ski donnant directement sur les pistes ! Petit déjeuner au top ! Bref hôtel parfait pour un petit week end au ski !!
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Harri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Amazing place. Fantastic location- easy ski-in ski-out. Fantastic selection of food available each night. All staff were great too.
Stayed 3 nights in Mar 2020