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Marsden Viaduct Hotel

3.5 star property

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Photo gallery for Marsden Viaduct Hotel

Breakfast, lunch served; local and international cuisine, pool views
Exterior
Deluxe King Room with Marina View
Indoor pool
Ocean views, open daily

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Parking available
  • Bar
  • 24/7 front desk

Explore the area

View in a map
21 Viaduct Harbour Ave, Auckland, Auckland, 1010
  • Place, Sky Tower
    ‪6 min walk‬
  • Place, SkyCity Casino
    ‪6 min walk‬
  • Place, Auckland Ferry Terminal
    ‪13 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪26 min drive‬

Room options

View all photos for Deluxe King Room with Marina View

Deluxe King Room with Marina View

Deluxe King Room with Marina View

8.4 out of 10
Very good
(16 reviews)
  • Marina view
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room

Superior King Room

Superior King Room

8.0 out of 10
Very good
(31 reviews)
  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room With Balcony

Deluxe King Room With Balcony | Terrace/patio

Deluxe King Room With Balcony

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

Deluxe King Room

Deluxe King Room

9.0 out of 10
Wonderful
(8 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King Accessible Room

King Accessible Room | Bathroom

King Accessible Room

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite With Balcony

Junior Suite With Balcony | Bathroom

Junior Suite With Balcony

  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Suite

Deluxe King Suite

Deluxe King Suite

  • Partial ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Marsden Viaduct Hotel

This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include self parking, a microwave in a common area, and concierge services. Weekly housekeeping is available.
Marsden Viaduct Hotel offers 80 accommodations with DVD players and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 50-inch Smart televisions come with premium digital channels, Netflix, and smart speakers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and portable fans. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.

The recreational activities listed below are available either on site or nearby; fees may apply.
Marsden Viaduct Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Victoria Park. Features include free WiFi in public areas and a free manager's reception, plus a restaurant.
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy local and international cuisine at LA' Maree, a fine-dining restaurant with ocean views
  • Continental breakfast served daily for a fee
  • Self parking available for a fee
  • Services include a concierge, tour or ticket assistance, and a porter
  • Guests have great things to say about the helpful staff and the location
  • Within a 15-minute walk of Sky Tower and Auckland Ferry Terminal
  • Airport, train station, and shopping center shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Marsden Viaduct Hotel. An area shuttle within 500 meters and an airport shuttle (available 24 hours) are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Marsden Viaduct Hotel was completed in September 2023.

This 3.5-star Auckland hotel is smoke free.

The hotel hosts a free manager's reception daily.
LA' Maree - This poolside fine-dining restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
French Press Cafe - This café overlooks the ocean. Reservations are required. Open daily.
Grape and Olive - This bar overlooks the ocean and specializes in Mediterranean cuisine. Open daily.
Onsite venue #4 - café. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour offsite parking (NZD 50 per night)
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 500 metres
  • Train station pick-up shuttle (surcharge) from 6:00 AM to 11:30 PM
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Secured, covered parking on site (NZD 45 per night)
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: NZD 19 to 52 for adults and NZD 19 to 52 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • French Press Cafe
  • Grape and Olive
  • LA' Maree

Things to do

  • Bicycle storage
  • Books
  • Stereo
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • DVD player
  • Grocery/convenience store
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Dock
  • On the bay
  • Outdoor furniture

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Area rugs in public areas
  • Front entrance ramp
  • Hand-held showerhead
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Lever door handles
  • No lift
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - September 2023
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels
  • DVD player
  • Netflix
  • Smart speaker
  • Streaming services

Food and drink

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Freezer
  • Meal delivery service
  • Mini-fridge
  • Paper towels
  • Restaurant dining guides

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3.10 percent for credit card payments
The check-in location differs from the property location; go to: [21 Viaduct Harbour Avenue AKL (Same building as Sofitel Viaduct)]
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of NZD 0.00 at check-out
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 100.0 per day.
  • Cribs (infant beds) are available for NZD 20.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 250 per accommodation, per stay
  • Breakage deposit: NZD 250 per stay
  • A damage deposit of NZD 250 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 19 to 52 for adults, and NZD 19 to 52 for children
  • Airport shuttle fee: NZD 50 per person (one-way)
  • Airport shuttle fee per child: NZD 25 (one-way), (from 4 to 12 years old)
  • Covered self parking fee: NZD 45 per night
  • Nearby parking fee: NZD 50 per night(328 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: NZD 20.0 per day
  • Rollaway bed fee: NZD 100.0 per day
  • Pool fee: NZD 25 per day
  • Spa fee: NZD 25 per day
  • Credit card charges are subject to a surcharge of 3.10 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Marsden Viaduct Hotel offers transfers from the ferry terminal, airport, train station, and bus station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. The check-in location differs from the property location. To check in, guests will need to go to 21 Viaduct Harbour Avenue AKL (Same building as Sofitel Viaduct)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of NZD 0.00 at check-out.
Property Registration Number 9429049065527
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Marsden Viaduct Hotel Hotel
Marsden Viaduct Hotel Auckland
Marsden Viaduct Hotel Hotel Auckland
Marsden Viaduct Hotel Same building as Sofitel Viaduct

Marsden Viaduct Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 239 out of 508 reviews
Rating 8 - Good. 132 out of 508 reviews
Rating 6 - Okay. 69 out of 508 reviews
Rating 4 - Poor. 36 out of 508 reviews
Rating 2 - Terrible. 32 out of 508 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Tony

Travelled with family
Liked: Cleanliness, room comfort
The hotel is simply not up to scratch. One of the rooms booked the air conditioning didn’t work. The replacement rooms fridge was not able to be used, since you couldn’t close the door due to ice. Ironically at time of checkin, we were told that a maintenance bond was required if we broke anything - what a joke. Also, I had to engage in a discussion when I asked for two keys. Eventually we were provided with two keys, which is standard across the industry. In short there are better hotels in the area.
Stayed 2 nights in Dec 2025

10/10 Excellent

JAMES

Stayed 2 nights in Dec 2025

4/10 Poor

Jim

Stayed 1 night in Nov 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities
The window needed a clean as the top rim of toilet
Stayed 2 nights in Dec 2025

4/10 Poor

Mariano Rafael

Travelled with partner
Liked: Cleanliness
Room, amenities and staff
Stayed 2 nights in Dec 2025

6/10 Okay

James

Liked: Cleanliness
Booked this as wanted a place near the water and saw a pool in the booking. I got there to find pool is not part of the hotel. I booked it due to having a pool. Plus the room was so hot I sweat and told them to check aircon. I was going to a wedding and was so hot in my room made it difficult to get ready without sweating. One good thing is the view was nice and the room setup was great and bathroom spacious.
Stayed 2 nights in Dec 2025

4/10 Poor

Diana

Stayed 2 nights in Dec 2025

10/10 Excellent

Zidane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view of the marina and comfy room
Stayed 1 night in Dec 2025

8/10 Good

Glen

Liked: Cleanliness, amenities, property conditions & facilities
Friendly Staff
Stayed 1 night in Dec 2025

6/10 Okay

Gayla

Liked: Cleanliness, staff & service, amenities
The system of calling and a staff member comes to get you in clunky and not very efficient.
Stayed 3 nights in Nov 2025

8/10 Good

Lathan

Stayed 1 night in Dec 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great room, quiet and spacious
Stayed 1 night in Dec 2025

10/10 Excellent

Crispin, Havelock North

.
Stayed 3 nights in Nov 2025

10/10 Excellent

Cindi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice and the staff was great. The room was large and the bathtub was a wonderful soaking tub. Important thing to know though...you have to call the hotel when you arrive the first time and have them come let you up the elevator. Once you check in, access to the elevator is easy.
Stayed 3 nights in Nov 2025

4/10 Poor

BHAAVAN

Travelled with partner
Liked: Cleanliness, amenities
The room was nice & big but a little dated. The main issue was that our did not get serviced once & we stayed there for 3 nights. Our coffee pods ran out after a day so we called the reception to get it restocked & that never happened.
Stayed 3 nights in Nov 2025

10/10 Excellent

Hamish

Stayed 1 night in Nov 2025

8/10 Good

Derek

Stayed 1 night in Nov 2025

10/10 Excellent

ANDREW

Stayed 1 night in Nov 2025

8/10 Good

Adrian

Stayed 6 nights in Nov 2025

10/10 Excellent

Kayla

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Kind, helpful staff. Room was lovely and the bed was so comfortable!
Stayed 1 night in Nov 2025

6/10 Okay

Anne

Liked: Staff & service, property conditions & facilities
This hotel did not live up to its billing. It is within another hotel, which was confusing, and our room felt like a corner cell rather than a comfortable room in a higher-priced accommodation.
Stayed 1 night in Nov 2025

2/10 Terrible

Haley

Disliked: Cleanliness
Stayed 1 night in Nov 2025

8/10 Good

Michelle

Stayed 2 nights in Nov 2025

10/10 Excellent

Anthony

A
Stayed 1 night in Oct 2025

10/10 Excellent

Amie

Stayed 2 nights in Nov 2025