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Mercure Auckland Queen Street

3.5 star property

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Photo gallery for Mercure Auckland Queen Street

Exterior
Shower, rainfall showerhead, eco-friendly toiletries, hair dryer
Exterior
A modern bar area with seating, a counter, and hanging pendant lights.
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
500 Queen Street, Auckland, Auckland, 1010
  • Place, Queen Street Shopping District
    ‪1 min walk‬
  • Place, University of Auckland
    ‪2 min walk‬
  • Place, Sky Tower
    ‪13 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room, Balcony (High Floor)

A hotel room with a bed, pillows, a nightstand, a wall art of a cityscape, and two wall-mounted lamps.

Deluxe Room, Balcony (High Floor)

8.6 out of 10
Excellent
(11 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room

Individually decorated, individually furnished, desk, laptop workspace

Standard Room

8.8 out of 10
Excellent
(44 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, Balcony

Superior Room, Balcony

Superior Room, Balcony

9.4 out of 10
Exceptional
(16 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(7 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Mercure Auckland Queen Street

A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, a business center, and conference space. Housekeeping is available on request.
Mercure Auckland Queen Street offers 96 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. 50-inch Smart televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 17 years old are not allowed in the fitness facility without adult supervision.

Our customers tell us they can't get enough of the helpful staff at Mercure Auckland Queen Street. During your stay, you're just a quick walk from Queen Street Shopping District. You'll find features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include a front-desk safe, a business center, and a meeting room
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Steps from Queen Street Shopping District and 4 minutes by foot from University of Auckland
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room.

WiFi is free in public spaces. Event space at this hotel measures 323 square feet (30 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and dry cleaning/laundry services are also featured at the business-friendly Mercure Auckland Queen Street. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Auckland hotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Lone Star - Onsite family restaurant. Guests can enjoy drinks at the bar. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (NZD 35 per day)
  • Limited number of on-site self parking spaces per unit

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; NZD 25 for adults and NZD 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lone Star

Things to do

  • 24-hour gym

Family friendly

  • In-room cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 323 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 25 for adults and NZD 8 for children
  • Covered self parking fee: NZD 35 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Mercure Auckland Queen Street Hotel
Mercure Auckland Queen Street Auckland
Mercure Auckland Queen Street Hotel Auckland

Mercure Auckland Queen Street Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 295 out of 518 reviews
Rating 8 - Good. 162 out of 518 reviews
Rating 6 - Okay. 40 out of 518 reviews
Rating 4 - Poor. 12 out of 518 reviews
Rating 2 - Terrible. 9 out of 518 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Heidi

Liked: Cleanliness, amenities, property conditions & facilities
Very happy with our stay
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities
It was a great place to stay and close to everything
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ben

Liked: Cleanliness, property conditions & facilities
Great location near Karangahape Road, the epicentre of Auckland’s LGBTQ+ community and a great place to eat out in too
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Lawrence

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, service and helpful staff.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Tatiana

Liked: Cleanliness, staff & service, amenities
Clean room, excellent staff, good location
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Muhammad Irfan

Liked: Cleanliness, property conditions & facilities
Great location, close to restaurant and all amenities. Staff was Friendly and helpful
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay and great room with a really nice view. Would definitely stay again.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious and comfortable room, the room even had a small outside private space with two chairs.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly and helpful staff.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Mignon

Liked: Cleanliness, staff & service, amenities
Clean, good location
Stayed 1 night in Jan 2026
Verified

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Great modern room and facilities, friendly staff.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Robby

Liked: Cleanliness, staff & service, amenities
Great room and staff was excellent. Our front desk clerk Peter was amazing. He was very friendly and so helpful. Definitely recommending this hotel to our family and friends.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Joy

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location. Easy parking. Very clean room. Friendly staff
Stayed 2 nights in Feb 2026
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Staff was very helpful. Room was great.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
The hotel staff were excellent and the room was clean, comfortable and quiet.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities
Good service, parking available, and nice rooms
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities
A perfect stay. One of my favourite hotels in the city. Always sparkling clean, quiet and comfortable. And the staff were so helpful and accommodating with our check-in after a long flight
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities
Nice room and very clean small but suitable.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, amenities
Great location, for public transport links and for walking up Mt Eden. Lovely, friendly, helpful staff. Great room, with everything you need.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Everything stood out the staff room amenities very nice place to stay
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Elle-Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, central and helpful staff!
Stayed 6 nights in Aug 2025
Verified

10/10 Excellent

Travel

Liked: Cleanliness, amenities, property conditions & facilities
Great stay very central
Stayed 4 nights in Sep 2025
Verified

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities
Clean, spacious room, great staff
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Darwyyn

Liked: Cleanliness, amenities, property conditions & facilities
The room was nice and the staff were very helpful when the outlets in the room had an issue. The location is also pretty convenient to the CBD and the hotel had a nice breakfast.
Stayed 3 nights in Oct 2025