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Charltons Banff

3.0 star property

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Photo gallery for Charltons Banff

Lobby
Terrace/patio
Reception
Deluxe Room, 2 Queen Beds, Mountain View
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Pet-friendly
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
513 Banff Ave, Banff, AB, T1L1B4
  • Place, Banff National Park Information Centre
    ‪12 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪13 min walk‬
  • Place, Banff Centre for Arts and Creativity
    ‪14 min walk‬

Room options

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

8.6 out of 10
Excellent
(36 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Loft

Loft

Loft

8.2 out of 10
Very good
(60 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite

Suite

Suite

8.4 out of 10
Very good
(24 reviews)
  • 2 bedrooms
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

8.4 out of 10
Very good
(30 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds, Mountain View

Deluxe Room, 2 Queen Beds, Mountain View

Deluxe Room, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(15 reviews)
  • 28 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking

Junior Suite, 1 King Bed with Sofa bed, Non Smoking

Junior Suite, 1 King Bed with Sofa bed, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Reception
Banff Rocky Mountain Resort
  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
4.0 out of 5, Very good, 2,595 reviews
The price is €86
includes taxes & fees
19 Nov - 20 Nov
Banff Rocky Mountain Resort

About this property

Charltons Banff

Hotel in Banff, near Banff Centre for Arts and Creativity
This smoke-free hotel features self parking, free use of bicycles, and gas grills. WiFi in public areas is free. Other amenities include a lobby fireplace and a front-desk safe.
Charltons Banff offers 65 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and bathrobes. Beds feature premium bedding. 37-inch LCD televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include complimentary bicycles.

Children under 17 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Charltons Banff. During your stay, you're just a quick walk from Victoria Glacier. Free WiFi in public areas and self parking (surcharge) are available.
  • Free WiFi
  • Self parking available for a fee
  • Amenities include a front-desk safe, a terrace, and a lobby fireplace
  • Onsite recreation includes complimentary bicycles
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Within a 15-minute walk of Banff National Park Information Centre and Banff Lake Louise Tourism Bureau
  • Dogs welcome for a fee (restrictions apply)
Charltons Banff offers its guests a terrace, barbecue grills, and a fireplace in the lobby. WiFi is free in public spaces. Charltons Banff also features a front-desk safe and a water dispenser. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Banff hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Ski shuttle nearby
  • Parking on site (CAD 15.70 per night; includes in/out privileges)

Things to do

  • Free bicycle rentals
  • Ski passes

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • No lift

More

  • 3 floors
  • Fireplace in lobby
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Access via exterior corridors
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11 PM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [Banff Inn 501 Banff Ave, Banff, AB T1L 1A9]
For any questions, please contact the property using the information on the booking confirmation
Guests arriving between 11 PM and 6:30 AM can use the exterior telephone beside the lobby door for check-in assistance.

Renovations and closures

The following facilities or services will be unavailable from March 26 2025 to December 31 2025 (dates subject to change):
  • Recreation facilities
  • Hot tub
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

  • Pets: CAD 25 per pet, per night
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 15.70 per night (in/out privileges)
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11 PM.
Guests arriving after hours will need to go to the following location to check in: Banff Inn 501 Banff Ave, Banff, AB T1L 1A9
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlton's Cedar Court
Charlton's Cedar Court Banff
Charlton's Cedar Court Hotel
Charlton's Cedar Court Hotel Banff
Charlton`s Cedar Court Hotel Banff
Charltons Cedar Court Banff
Charltons Cedar Court Hotel Banff
Charltons Banff Hotel
Charltons Hotel
Charltons Banff
Charltons
Charltons Banff Hotel
Charltons Banff Banff
Charltons Banff Hotel Banff

Reviews

Charltons Banff Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 453 out of 1037 reviews
Rating 8 - Good. 334 out of 1037 reviews
Rating 6 - Okay. 141 out of 1037 reviews
Rating 4 - Poor. 68 out of 1037 reviews
Rating 2 - Terrible. 41 out of 1037 reviews

Reviews

8/10 Good

Shawna

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Not updated but clean and friendly staff

Nice but 1970s rooms. Good location with easy bus access, 15 min walk to downtown.
Stayed 2 nights in Aug 2025

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was upgraded for free. Parking was additional which wasn’t advertised well on Expedia. Walkable distance to the town in Banff
Stayed 3 nights in Aug 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Very good intake - personable.
Stayed 2 nights in Jul 2025

8/10 Good

Zhe

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Our family has had a generally pleasant stay at Charlton. The staff is attentive and helpful. However as a motel-like accommodation that charges C$ 600 per night (which you should expect in the peak season in the popular small Banff town), there are a few points I have to say: 1. Both the interior and exterior need a serious refurbishment. 2. The sound proof in the room is even poorer than a real motel. 3. The charged onsite car parking for the guests is pointless. The inn locates outside the fee-parking zone of Banff. Nevertheless, I'm still appreciated I am able to find a place to stay in the peak season Banff town for my family vacation.
Stayed 2 nights in Aug 2025

10/10 Excellent

Sigmund

Stayed 2 nights in Aug 2025

10/10 Excellent

Randip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Jul 2025

8/10 Good

Sandeep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location walkable to main strip lots of dinning options near by. Stayed in the loft room was nice and comfortable found it a little tight in the sitting area wish they had a chair or something. Room holds 4 people but has only a small couch for 2. Pool was closed had to walk to the next property in the thunderstorm.
Stayed 2 nights in Jul 2025

8/10 Good

Maria, Mississauga

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location
Stayed 1 night in Aug 2025

8/10 Good

Hamaira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jul 2025

8/10 Good

Alison, Trail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great layout of the room. Two rooms separated by the kitchen.
Stayed 1 night in Jul 2025

10/10 Excellent

Trevor

Stayed 1 night in Jul 2025

4/10 Poor

Thomas

Disliked: Staff & service, room comfort

Poor Management

We had issues with management about checking out a day earlier. They said we had to give them 72 hours notice and we only gave them 68 hours. Internet service was bad. And beds were not good!
Stayed 5 nights in Jul 2025

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hot tub and Pool were down.. but loved the stay regardless
Stayed 1 night in Jul 2025

10/10 Excellent

Manpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

John

Travelled with family
Liked: Amenities
Lovely hitel, a little dated but large clean room with plenty of facilities. Staff were extremely helpful. Great central location and offers on some parking.
Stayed 2 nights in Jul 2025

6/10 Okay

Lukas

Stayed 1 night in Apr 2025

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff weren’t available to help us with our luggage upon arrival. The room was not what we had expected based on the pictures, and the room we stayed in was overpriced by quite a fair margin. Our bedroom was up a set of dangerously steep spiral steps while the bathroom was on the main floor. Flooring was old and dirty so we wore our shoes and slippers throughout our stay when in our room. If you love your family don’t let them stay at the Charlton Banff.
Stayed 3 nights in Jul 2025

6/10 Okay

Andrew

Liked: Cleanliness
Disliked: Property conditions & facilities
One of the towels received was not clean. The warm faucet was broken. The lobby was closed at 10:55 PM even though the listed hours are 11:00 PM
Stayed 2 nights in Jul 2025

10/10 Excellent

Gerold, Missouri

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 4 nights in Jul 2025

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walkable to downtown. Staff were awesome! Room very clean, we were happy to find that we were upgraded! Bed and linen very comfy! Highly recommend!
Moraine Lake
Stayed 2 nights in Jul 2025

10/10 Excellent

Jean

Stayed 1 night in Jun 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Manjinder

Liked: Cleanliness, staff & service, property conditions & facilities
This property is walking distance to restaurants and shops. I would recommend staying here
Stayed 3 nights in Jul 2025

10/10 Excellent

Keeshawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Jul 2025

10/10 Excellent

Maria

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is close to downtown, rooms are spacious and clean. Accomodating staff esp the receptionist Adrian!(i hope i got his name right)
Stayed 1 night in Jul 2025