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Charltons Banff

3.0 star property

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Photo gallery for Charltons Banff

Lobby
Deluxe Room, 2 Queen Beds, Mountain View
Reception
Terrace/patio
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Free Wi-Fi
  • Parking available
  • Housekeeping

Explore the area

View in a map
513 Banff Ave, Banff, AB, T1L1B4
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪12 min walk‬

Room options

Deluxe Two Queen Room

  • Sleeps 4

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

8.6 out of 10
Excellent
(37 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Loft

Loft

Loft

8.2 out of 10
Very good
(61 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Two Queen Room With Mountain View

  • Sleeps 4

View all photos for Suite

Suite

Suite

8.4 out of 10
Very good
(24 reviews)
  • 2 bedrooms
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

Deluxe Queen Room

  • Sleeps 2

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

8.6 out of 10
Excellent
(31 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds, Mountain View

Deluxe Room, 2 Queen Beds, Mountain View

Deluxe Room, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(15 reviews)
  • 28 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

Loft Suites

  • Sleeps 2

Kitchenette Suite

  • Sleeps 4

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking

Junior Suite, 1 King Bed with Sofa bed, Non Smoking

Junior Suite, 1 King Bed with Sofa bed, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Junior King Suite With Sofa Bed-Non-Smoking

  • Sleeps 3

View all photos for Kitchenette Suites

Premium bedding, iron/ironing board, free WiFi, bed sheets

Kitchenette Suites

  • Sleeps 4

View all photos for Deluxe King Room

Premium bedding, iron/ironing board, free WiFi, bed sheets

Deluxe King Room

  • Sleeps 2

King Loft With Fireplace

  • Sleeps 3

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4.3 out of 5, Excellent, 1,963 reviews
The price is €103
includes taxes & fees
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About this property

Charltons Banff

Hotel in Banff with an indoor pool and a hot tub
Along with an indoor pool, this smoke-free hotel has a hot tub and self parking. WiFi in public areas is free. Additionally, free use of bicycles, gas grills, and a lobby fireplace are onsite.
Charltons Banff offers 65 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and bathrobes. Beds feature premium bedding. 37-inch LCD televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

An indoor pool and a hot tub are on site.

Children under 17 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Charltons Banff. During your stay, you're just a quick walk from Victoria Glacier. Enjoy features like free WiFi in public areas, plus an indoor pool and a hot tub.
  • Free WiFi
  • Self parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a front-desk safe, a car charging station, and a terrace
  • Onsite recreation includes complimentary bicycles
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 2-minute drive from Banff Lake Louise Tourism Bureau and 9 minutes from Upper Hot Springs
  • Dogs welcome for a fee (restrictions apply)
Charltons Banff offers its guests an indoor pool, a hot tub, and complimentary bicycles. WiFi is free in public spaces. A terrace, barbecue grills, and a fireplace in the lobby are also featured at Charltons Banff. For a fee, parking is available.

This 3-star Banff hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Ski shuttle nearby
  • Parking on site (CAD 15.70 per night; includes in/out privileges)
  • Limited on-site self parking

Things to do

  • Free bicycle rentals
  • Hot tub
  • Indoor pool
  • Ski passes

Family friendly

  • Indoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • No lift

More

  • 3 floors
  • Fireplace in lobby
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Access via exterior corridors
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11 PM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [Banff Inn 501 Banff Ave, Banff, AB T1L 1A9]
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests arriving between 11 PM and 6:30 AM can use the exterior telephone beside the lobby door for check-in assistance.

Access methods

Front desk (limited hours)

Pets

  • Pets: CAD 25 per pet, per night
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 15.70 per night (in/out privileges)
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11 PM.
Guests arriving after hours will need to go to the following location to check in: Banff Inn 501 Banff Ave, Banff, AB T1L 1A9
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlton's Cedar Court
Charlton's Cedar Court Banff
Charlton's Cedar Court Hotel
Charlton's Cedar Court Hotel Banff
Charlton`s Cedar Court Hotel Banff
Charltons Cedar Court Banff
Charltons Cedar Court Hotel Banff
Charltons Banff Hotel
Charltons Hotel
Charltons Banff
Charltons
Charltons Banff Hotel
Charltons Banff Banff
Charltons Banff Hotel Banff

Charltons Banff Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 458 out of 1014 reviews
Rating 8 - Good. 321 out of 1014 reviews
Rating 6 - Okay. 132 out of 1014 reviews
Rating 4 - Poor. 67 out of 1014 reviews
Rating 2 - Terrible. 36 out of 1014 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities
I didnt like everything since they cancelled by booking less than an hour before we reached banff. We are 3 hrs away from banff. So beware to
Stayed 1 night in Sep 2025

2/10 Terrible

Paul

Travelled with partner
Disliked: Property conditions & facilities
The only good thing was the water pressure. Carpet had holes. Room A/C was noisy, could not be controlled. And it looks like a ski lodge straight out of the 70-80s. For the price, it’s not worth it. Spend a few bucks more and there are plenty of better options.
Stayed 6 nights in Sep 2025

8/10 Good

Christine, Bethpage

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I little run down but overall a nice place to stay
Stayed 2 nights in Sep 2025

6/10 Okay

Lisa

Travelled with family
Clean rooms but hotel needs updated , lobby , no pool or hot tub
Stayed 3 nights in Sep 2025

2/10 Terrible

Anthony

Stayed 2 nights in Sep 2025

10/10 Excellent

Ashley

Stayed 2 nights in Sep 2025

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service
Good service from staff and clean. Nice bedding. Two bedroom suite was convenient and small kitchen worked well although seating for eating was limited. Decor was dated but functional.
Stayed 3 nights in Sep 2025

8/10 Good

Julie

Travelled with family
Close location to downtown and shops. Older hotel but has been nicely maintained. Comfortable bed and large bathroom only issue no safes and pillows lumpy and big. Liked having a refrigerator in room too
Stayed 1 night in Sep 2025

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed with our 5yo son - room accommodated us with a large king bed upstairs & fold sofa down stairs. Staff were prompt at attending & placing bedding on the sofa. Town centre is a short walk. There is a large playground on the next block. Only downside was no clothes washing facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Graham

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly! Room was fantastic. We are on a long trip and a hotel room is worth it when you can sleep like a log.
Stayed 2 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Sep 2025

10/10 Excellent

Gerald

Stayed 3 nights in Sep 2025

10/10 Excellent

Verne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful.
Stayed 4 nights in Sep 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adrien was great when we checked in! Very nice accommodations and perfect for us! Neil, in the sister hotel of Royal Canadian Lodge, was a GREAT help when we were just moments from not making our Lake Louise tour!!! Great experience!! Highly recommend!
Stayed 3 nights in Sep 2025

10/10 Excellent

Roger

We asked to change rooms and were accommodated immediately
Stayed 2 nights in Sep 2025

8/10 Good

Diana

Liked: Cleanliness, property conditions & facilities
The bed was not very comfortable.
Stayed 1 night in Sep 2025

10/10 Excellent

Kamaldeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located
Stayed 1 night in Sep 2025

6/10 Okay

Michele

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Charged twice carpet looked dirty and inconvenience of having a loft room and washroom downstairs certainly not worth the cost!
Stayed 1 night in Aug 2025

8/10 Good

Craig

Liked: Staff & service, property conditions & facilities
NA
Stayed 2 nights in Aug 2025

6/10 Okay

Jan, Langley

Clean, location is good on Banff Avenue
Stayed 1 night in Aug 2025

6/10 Okay

Modesto

Disliked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Ankit

Stayed 2 nights in Jun 2025

10/10 Excellent

Harpreet

Liked: Cleanliness, staff & service, amenities
Perfect hotel
Stayed 2 nights in Aug 2025

8/10 Good

Cinthya Claricia Montero

Travelled with family and small children
Liked: Staff & service
Great convenient location, close to the main street.
Stayed 3 nights in Aug 2025