6/10 Okay
Deniz
15 Sept 2025
Terrible service and attitude by shuttle driver
The hotel premises were decent and the room was clean and spacious. No complaints about the room itself other than the bed being a little uncomfortable.
However, I had an extremely negative interaction with the airport shuttle driver. I had specifically booked this hotel due to the convenience of being able to take a shuttle to catch an early morning flight. My flight was at terminal T2 of the Barcelona airport however when we stopped at terminal T1, I was yelled at to get out with the rest of the passengers. The driver of the shuttle attempted to force me out and became combative when I told him my flight was at terminal T2. He made some disparaging remarks about me needing to take a Vueling (discount carrier) flight and told me to take a cab instead as he was returning to the hotel. I asked him to call hotel management and he lied saying he didn’t know how to reach them. Eventually after a few minutes of arguing he agreed to take me to my terminal while driving in a very unsafe manner (running over speed bumps and taking sharp turns at full speed) while cursing in Spanish.
Deniz
Stayed 1 night in Sep 2025























