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GAIA Hotel Basel - the sustainable hotel

4.0 star property
VIP Access

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Photo gallery for GAIA Hotel Basel - the sustainable hotel

Exterior
Restaurant
Sauna, hot stone massages, deep-tissue massages, reflexology
Lobby lounge
Restaurant

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Parking available
  • Business services

Explore the area

View in a map
Centralbahnstrasse 13-15, Basel, 4002
  • Place, BIS Tower
    ‪3 min walk‬
  • Place, Basel Zoo
    ‪8 min walk‬
  • Place, Basel Art Museum
    ‪12 min walk‬
  • Airport, Basel (BSL-EuroAirport)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Smart Room

Premium bedding, free minibar, in-room safe, desk

Smart Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Economy Single Room, 1 Single Bed

Economy Single Room, 1 Single Bed

Economy Single Room, 1 Single Bed

9.0 out of 10
Wonderful
(20 reviews)
  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Comfort Twin Room, 1 Bedroom

Comfort Twin Room, 1 Bedroom

Comfort Twin Room, 1 Bedroom

9.6 out of 10
Exceptional
(56 reviews)
  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

9.6 out of 10
Exceptional
(7 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Exclusive Suite, 1 King Bed with Sofa bed, Kitchenette

Exclusive Suite, 1 King Bed with Sofa bed, Kitchenette

Exclusive Suite, 1 King Bed with Sofa bed, Kitchenette

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Gorgeous twin Room

  • Sleeps 3
  • Free Wi-Fi

Gorgeous king Room

  • Sleeps 2
  • Free Wi-Fi

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About this property

GAIA Hotel Basel - the sustainable hotel

This smoke-free hotel features a full-service spa, a bar/lounge, and a snack bar/deli. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a sauna, massage/treatment rooms, and a business center.
GAIA Hotel Basel - the sustainable hotel offers 86 accommodations with free minibar items and minibars. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages and hot stone massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
The free breakfast at GAIA Hotel Basel - the sustainable hotel gets high marks from our customers. During your stay, you're just a quick walk from Via Gottardo. Enjoy features like free WiFi in public areas, plus a full-service spa and a bar. This property offers pet-friendly amenities like food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Self parking available for a fee
  • Treat yourself to massages or reflexology at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a sauna
  • Guests have great things to say about the helpful staff and the breakfast
  • Steps from Via Gottardo and BIS Tower
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
GAIA Hotel Basel - the sustainable hotel offers its guests a full-service spa and a sauna. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 775 square feet (72 square meters) and includes conference space. Spa services, tour/ticket assistance, and concierge services are also featured at the business-friendly GAIA Hotel Basel - the sustainable hotel. For a fee, parking is available.

This 4-star Basel hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to noon.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CHF 23 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 10 AM on weekdays and 7 AM to noon on weekends
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Full-service spa
  • Sauna

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 775 square feet of conference space
  • Business centre
  • Meeting rooms

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CHF 15 per pet, per day
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 100.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CHF 23 per day
  • Pet fee: CHF 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Gaia Hotel Basel
Gaia Basel

GAIA Hotel Basel - the sustainable hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 600 out of 719 reviews
Rating 8 - Good. 90 out of 719 reviews
Rating 6 - Okay. 16 out of 719 reviews
Rating 4 - Poor. 5 out of 719 reviews
Rating 2 - Terrible. 8 out of 719 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing location to the train station. It was the perfect base for exploring and the staff and hotel was lovely too. And an amazing free breakfast in a beautiful room
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities
Gorgeous hotel! Lovely accommodations
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, excellent location and friendly staff.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel. The organic buffet breakfast was delicious and plentiful. The staff were fantastic and so helpful. The hotel itself is so convenient to train station and trams. The room was rather small but clean and comfortable. The free chocolate was a plus!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay! Hotel was great location and staff very helpful and friendly! The continental breakfast was also very good ! Would come again !
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Spiros

Liked: Cleanliness, staff & service, amenities
Great service!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location for the station. Very friendly and helpful staff. Good breakfast included. Free drink and snack in the room.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes. The staff was very helpful
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, amenities
It was a great time there!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Haleh

Liked: Cleanliness, staff & service, amenities
The staff was so lovely, kind and welcoming. The rooms were good and the breakfast was nice too.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Markus

Liked: Cleanliness, amenities, property conditions & facilities
Great staff - you feel more like family than a guest and the little spa makes the stay super relaxing. Top breakfast!
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Derryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and rooms.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was roomy, clean and staff very accommodating.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at GAIA met all of our expectations. Room was quiet and comfortable. Service was excellent and breakfast was fresh and plentiful.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Ylenia

Liked: Cleanliness, staff & service, amenities
Great customer service, clean and spacious room, plenty of towels and toiletries. The breakfast was really good!!! We enjoyed the Basel card and the proximity to transportation and downtown
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast selection was excellent. The staff was friendly, helpful and very accommodating.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very friendly staff. They checked us in early. Highly recommend
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Margaret Joanna

Liked: Cleanliness, amenities, property conditions & facilities
Everything about this hotel is wonderful. The staff is so helpful and friendly. Amenities are above and beyond many hotels that I have used. The room, spacious and clean and the breakfast lounge the same. The location of this hotel is perfect for catching trains, busses and trams to all points of interest.
Breakfast lounge
Reception desk
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Kristy

Liked: Cleanliness, amenities, property conditions & facilities
The room was large and clean. The staff were super helpful and friendly. The breakfast buffet was delicious. The best part, however, was the hotel’s location right across from the train station. We totally enjoyed our stay.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was well prepared, staff were excellent, and the breakfast was terrific! Was a little reluctant to stay at a hotel so near to the central station, but it was quiet and very convenient. Will stay here again when my travels take me to Basel.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service provided by the staff of the Gaia Hotel was exceptional. The outstanding breakfast provided each morning was appreciated.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Maria Eloisa

Liked: Cleanliness, staff & service, property conditions & facilities
Small room but very clean. Breakfast area is soacious with a variety of quality and healthy food options. Service is very good as well—attentive staff both at the dining area and front desk
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Susanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located, excellent breakfast
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Megan

Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay at the Gaia Hotel. It was just steps away from the train station which made it so easy after a long overnight journey from the US. Our room was ready ahead of time and everyone we met that worked for the hotel was nice and extremely helpful. The breakfast was outstanding and was great even for us as vegans. I’d definitely stay here again
Stayed 1 night in Nov 2025