See all properties

Hotel Cappello D'Oro, BW Signature Collection

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Cappello D'Oro, BW Signature Collection

Daily buffet breakfast for a fee
Lobby
Terrace/patio
Superior Room, 1 Queen Bed
View from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Gym
  • Pet-friendly
  • 24/7 front desk

Explore the area

View in a map
12 Viale Papa Giovanni XXIII, Bergamo, BG, 24121
  • Place, Humanitas Gavazzeni Hospital
    ‪14 min walk‬
  • Place, Piazza Vecchia
    ‪17 min walk‬
  • Place, Gewiss Stadium
    ‪5 min drive‬
  • Airport, Bergamo (BGY-Orio Al Serio)
    ‪8 min drive‬

Room options

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed

Room amenity

Superior Room, 1 Queen Bed

8.8 out of 10
Excellent
(8 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 Queen Bed

8.8 out of 10
Excellent
(3 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

8.6 out of 10
Excellent
(4 reviews)
  • 13 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(20 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

9.0 out of 10
Wonderful
(4 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

Deluxe Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

Deluxe Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

9.6 out of 10
Exceptional
(7 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Similar properties

Front of property – evening/night
Hotel Excelsior San Marco
  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, 1,001 reviews
The price is €138
includes taxes & fees
12 Nov - 13 Nov
Hotel Excelsior San Marco

About this property

Hotel Cappello D'Oro, BW Signature Collection

Family-friendly hotel with a full-service spa and a fitness center
Along with a full-service spa, this hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Hotel Cappello D'Oro, BW Signature Collection offers 84 air-conditioned accommodations with minibars and laptop-compatible safes. LCD televisions come with premium satellite channels.

Bathrooms include bathtubs or showers, bathrobes, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Cappello d'Oro. The spa is equipped with a sauna. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Hotel Cappello D'Oro, BW Signature Collection. During your stay, you're just a quick walk from Largo Porta Nuova. You'll find features like free WiFi in public areas, plus a full-service spa and a restaurant. Some of the pet-friendly amenities this property offers include food and water bowls and litter boxes.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Steps from Largo Porta Nuova and Piazza Matteotti
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls and litter boxes
Hotel Cappello D'Oro, BW Signature Collection offers its guests a full-service spa and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 431 square feet (40 square meters) and includes conference space. Spa services, a terrace, and multilingual staff are also featured at the family-friendly Hotel Cappello D'Oro, BW Signature Collection. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Bergamo hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
Bistrot Del Moro - Onsite bistro.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (EUR 22 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: EUR 5 to 15 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bistrot Del Moro

Things to do

  • Full-service spa
  • Gym

Family friendly

  • Art supplies
  • Baby bath
  • Changing table
  • Children's books
  • Cot (surcharge)
  • High chair
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 431 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests requiring an invoice must state this at the time of reservation and provide all the necessary details.

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per stay
  • Only dogs and cats are allowed
  • Food and water bowls and litter boxes are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for EUR 15 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tourist tax is imposed by the city and collected at the property. The tax is 7% of the room price, excluding VAT and additional services, but will not exceed a maximum equivalent amount of EUR 5 per person, per night. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • An effective city/local tax rate of 7.00 percent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 5.00 to 15.00 per person
  • Self parking fee: EUR 22 per day
  • Pet fee: EUR 15 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15 per stay
  • Spa fee: EUR 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number IT016024A12V4DQJPJ
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 15 April to 15 October.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Best Western Hotel Cappello D'Oro Bergamo
Best Western Cappello D'Oro Bergamo
BEST WESTERN PREMIER Cappello D'Oro Bergamo
BEST WESTERN PREMIER Cappello D'Oro Hotel
BEST WESTERN PREMIER Cappello D'Oro Hotel Bergamo
Cappello D'Oro
Cappello D'Oro BEST WESTERN
Best Western Cappello D'Oro
Best Western Premier Cappello d`Oro Hotel Bergamo
Best Western Bergamo
Bergamo Best Western
Best Western Hotel Bergamo
Best Western Premier Cappello D'Oro

Reviews

Hotel Cappello D'Oro, BW Signature Collection Reviews

8.8

Excellent

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 424 out of 807 reviews
Rating 8 - Good. 302 out of 807 reviews
Rating 6 - Okay. 55 out of 807 reviews
Rating 4 - Poor. 19 out of 807 reviews
Rating 2 - Terrible. 7 out of 807 reviews

Reviews

8/10 Good

Katsiaryna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Aug 2025

8/10 Good

Landen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelent Hotel.

This hotel was in the totally ideal place in Bergamo. A short walk from the railway station and another short walk into town. It was really well appointed with fantastic modern room, fully working air conditioning and fridge in the room. The breakfast was great.
Stayed 3 nights in Jul 2025

10/10 Excellent

Mouawia

Travelled with family
Liked: Cleanliness, amenities
Excellent location and service the whole staff
Stayed 8 nights in Jun 2025

10/10 Excellent

Paige

Stayed 2 nights in Jul 2025

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay.

Great hotel. Very friendly and helpful staff. Great room, great location, on main bus route and close to the station.
Stayed 2 nights in Jun 2025

10/10 Excellent

Eric, Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Jun 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location friendly staff
Stayed 2 nights in Jun 2025

10/10 Excellent

gavin robertson

Liked: Cleanliness, amenities, property conditions & facilities
Staff we great , breakfast very good and location first class
Stayed 6 nights in May 2025

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
The Hotel Cappello D’Oro in Bergamo is perfectly situated with good access to the train station in one direction and the funicular rail link to Citta Alta in the other direction. A bus link to the airport is right outside the hotel .The hotel itself is clean, welcoming and comfortable - with excellent housekeeping and a varied choice of breakfast. The staff were professional and efficient and as a solo traveller I felt safe and comfortable at the hotel. On the down side I never received the wake up call I requested for my day of departure ( unless they called when I was in the shower!). However I still caught my flight on time and would be happy to stay in this hotel again and enjoy everything Bergamo and the wider Lombardy region has to offer . It was a great holiday !
Stayed 5 nights in May 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Anri

Stayed 2 nights in May 2025

8/10 Good

Jon, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great BW hotel. Convenient location for walking up to the old city. The staff were friendly and helpful. Our room was comfy and well appointed. The breakfast buffet was extensive. The outside terrace was useful to have although it’s not got any views as this is a courtyard terrace. Parking was a bit complicated but the hotel staff helped.
Stayed 2 nights in Apr 2025

10/10 Excellent

Oliver

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great location, great service, great breakfast and super location!
Stayed 5 nights in Mar 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Capello d’oro is the total experience in excellence….happy and relaxed ….i can’t wait to visit Bergamo soon.
Stayed 3 nights in Mar 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We shared a Triple Room which was large and overlooked the street. The beds and pillows were very comfortable. The staff were really pleasant and helpful. Breakfast was very good value with a wide selection. The bus from/to the airport is outside the hotel. There are plenty of places to eat in the area, and the city is very walkable from the hotel. We would happily stay here again.
Stayed 3 nights in Apr 2025

8/10 Good

STANKO, Bratislava

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No spa
Stayed 1 night in Feb 2025

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enchanting hotel within the heart of Bergamo, lots of boutique and high street brands in walking distance. Also near the train station, bars, restaurants, café's and gelaterie - reception can recommend. The staff are always courteous and you will receive a warm welcome.
Stayed 2 nights in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bergamo is an excellent pre Christmas destination and this hotel has a fantastic location.
Stayed 3 nights in Dec 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. The staff were very approachable and helpful. Amenities and transport close by. Excellent to explore the city and wider area
Stayed 7 nights in Feb 2025

10/10 Excellent

Israel

Stayed 2 nights in Nov 2024

10/10 Excellent

Shehzad

Stayed 1 night in Oct 2024

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean, the staff were polite and helpful. Happy for me to leave my bag while i explored the town. Breakfast was nice. No complaints at all.
Stayed 1 night in Oct 2024

6/10 Okay

Lincoln

Travelled with partner
Liked: Cleanliness, staff & service
Location is superb for this hotel - can walk to just about everything. Staff are very friendly and helpful and the buffet breakfast is wonderful. The “gym” is laughable, carpets are worn and much of the trim needs painting. Bottom line good value for the price but if you’re used to top notch hotels this isn’t the one - it’s a typical older European hotel.
Stayed 3 nights in Oct 2024