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15 May 2019 by Tom
Hallo, und schade, dass das so bei Euch angekommen ist. Leider kann ich zum konkreten Fall nichts sagen, da die Bewertung anonym gemacht wurde - hab auch keine andere Info zu einem Problem, dass den Kommentar erklären würde - egal. Ganz generell nehmen wir alle Anfragen - auch per Telefon - ernst und versuchen uns zu kümmern. Zusagen am Telefon machen wir aber nie - genau weil es dann eben zu Missverständnissen kommen kann. Zusagen sind generell schriftlich per Email und alles was die Buchung betrifft steht wie üblich in der Bestätigunsmail. Und wenn da etwas "gelogen" worden sein soll, gerne direkt das Hostel anschreiben - kann man alles klären, denke ich. Eine anonyme Bewertung mit iwelchen Behauptungen löst ja das Problem nicht - und helfen tut es auch keinem. Schade - wir hätten gern geholfen. Grüße Tom
As a guest of Heart of Gold Hostel Berlin, you'll find a library, a terrace, and vending machine. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. Heart of Gold Hostel Berlin also features multilingual staff, a front desk safe, and a lift. Smoking is allowed in designated areas at this Berlin hostel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Heart of Gold Hostel Berlin offers 47 accommodations. Each accommodation is individually decorated. Guests can surf the web using complimentary wireless Internet access. Guests can make use of the shared/communal kitchen. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to noon.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments and cash
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Eurocard, cash and mobile payments. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
