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Hotel Puerta de Bilbao

4.0 star property

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Photo gallery for Hotel Puerta de Bilbao

Exterior
Seasonal outdoor pool, open 11:00 AM to 8:30 PM, pool umbrellas
Exterior
Dining
Front of property – evening/night

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available

Explore the area

View in a map
Rio Castanos 2, Barakaldo, Vizcaya, 48903
  • Place, Bilbao Exhibition Centre
    ‪11 min walk‬
  • Place, Parque Canino Clara Campoamor - Clara Campoamor Txakurgune
    ‪11 min walk‬
  • Place, Estadio Nuevo Lasesarre
    ‪3 min drive‬
  • Airport, Bilbao (BIO)
    ‪19 min drive‬

Room options

View all photos for Family Suite (Family Junior Suite)

In-room dining

Family Suite (Family Junior Suite)

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room with Parking

View from room

Deluxe Twin Room with Parking

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe Twin Room

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed (Deluxe Queen)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 Queen Bed with Sofa bed (Deluxe Queen)

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Triple Room

Premium bedding, down duvets, minibar, in-room safe

Triple Room

  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Large Single Beds
  • Free Wi-Fi

View all photos for Executive Suite

View from room

Executive Suite

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed (Deluxe Queen 2+1)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 Queen Bed with Sofa bed (Deluxe Queen 2+1)

  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Family Suite (Family Junior Suite 2+2)

In-room dining

Family Suite (Family Junior Suite 2+2)

8.0 out of 10
Very good
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Room (Deluxe Queen)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room (Deluxe Queen)

10.0 out of 10
Exceptional
(10 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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The price is €75
includes taxes & fees
25 Jun - 26 Jun
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About this property

Hotel Puerta de Bilbao

This smoke-free hotel features a restaurant, a bar/lounge, and a poolside bar. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a seasonal outdoor pool, and a business center.
Hotel Puerta de Bilbao offers 203 accommodations with minibars and safes. Beds feature down comforters and premium bedding. 48-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

A children's pool and a seasonal outdoor pool are on site.
During your stay at Hotel Puerta de Bilbao, you'll be within walking distance of Parque Canino Clara Campoamor - Clara Campoamor Txakurgune. Features include free WiFi in public areas, plus a restaurant and a poolside bar.
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
  • Buffet breakfast served weekends for a fee
  • Self parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • 9 minutes by car from Plaza Moyua and 10 minutes from Vizcaya Bridge
Hotel Puerta de Bilbao offers its guests a seasonal outdoor pool and a children's pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business center and meeting rooms are available. Event space at this hotel measures 3229 square feet (300 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Puerta de Bilbao. For a fee, parking is available.

This 4-star Barakaldo hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekends from 8:00 AM and 11:00 AM.
Hotel Puerta de Bilbao has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Onsite parking available only on request
  • Parking on site (EUR 17 per day)
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Weekend buffet breakfast available 8:00 AM to 11:00 AM for a fee: EUR 20 for adults and EUR 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Pool gate
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,229 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (109 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2005
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 48-inch LED TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 20 for adults and EUR 10 for children
  • Self parking fee: EUR 17 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number No HBI01189
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open June 12 and close September 22.
  • Pool access available from 11:00 AM to 8:30 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Bilbao Exhibition Center
Novotel Bilbao
Hotel Puerta Bilbao Barakaldo
Novotel Bilbao Exhibition Center Barakaldo
Novotel Bilbao Exhibition Center Hotel
Novotel Bilbao Exhibition Center Hotel Barakaldo
Novotel Exhibition
Barakaldo Novotel
Novotel Barakaldo
Novotel Bilbao Exhibition Hotel Barakaldo
Hotel Puerta Bilbao
Puerta Bilbao Barakaldo
Puerta Bilbao
Hotel Puerta de Bilbao Hotel
Hotel Puerta de Bilbao Barakaldo
Hotel Puerta de Bilbao Hotel Barakaldo

Hotel Puerta de Bilbao Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 435 out of 1000 reviews
Rating 8 - Good. 409 out of 1000 reviews
Rating 6 - Okay. 100 out of 1000 reviews
Rating 4 - Poor. 43 out of 1000 reviews
Rating 2 - Terrible. 13 out of 1000 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was quite busy, but great if you looking to shop. Onsite parking was good. Lovely hotel, would stay again.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Álvaro

Liked: Cleanliness
Great location.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Nasser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great. The area not so much.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

CEDRIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good value for money

Very nice stay! Great hotel for its price. Kids enjoyed it. It’s a shame you can’t drink/eat anything that isn’t bought in the hotel outside the room, other than that all great.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice on both meal and breakfast menus. Rooms are really large. En suite is amazing. Unfortunate no tea and coffee facilities in room. Brilliant for overnight stay. Would probably be good for longer stays too as the swimming pool looked excellent
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Yen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Rooms were very clean and comfortable
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Garreth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location. Room had a mini bar and was spacious. If coming over from Uk/Ireland, don’t expect Tea/Coffee in the room, that not a done thing in most Spanish hotels. Staff were extremely friendly and couldn’t have been more accommodating
Stayed 1 night in Sep 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable stay.

Clean, large room, good breakfast and many glutenfree options ( seperate glutenfree corner) Near a shopping center, and 20 min walk to the metro, next to a convention centre.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Joost

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

Impressed by the quality of the hotel. Good beds, nice breakfast, spacious toom....for a very reasonable price.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Everything was clean and well-kept with attentive and accessible customer service. The pool was nice for the time it was open.
Stayed 6 nights in Sep 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location Clean Secure parking €15 Extensive maintenance on pool- not open Would stay again.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Tomiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around.
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

ANNELIS

Liked: Cleanliness, staff & service, property conditions & facilities
the property is
Stayed 7 nights in Dec 2024
Verified

8/10 Good

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel next to the exhibition centre and convenient for a trip to Bilbao on the metro and easy drive to ferry port. Downside was the size of the pool area for the number of rooms.
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short stay on the outskirts of Bilbao

We enjoyed our two night stay at Hotel Puerta de Bilbao. It was a good base to explore the city. Our triple room on the seventh floor was comfortable, and having a bath and separate shower cubicle was useful. The reception team were friendly and helpful. Our daughter loved the pool.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exemplary

I was on the 7th floor of the hotel and had a great view. The staff were exemplary - very professional and very helpful. I could not fault it. Added benefits - a separate shower to a bath; very spacious room; complementary water; quiet.
Stayed 1 night in Apr 2023
Verified

8/10 Good

Hector

Liked: Cleanliness, amenities, property conditions & facilities
Not enough shampoo , coffee, and cups in the room. The rest was fine 👍
Stayed 3 nights in Aug 2024
Verified

4/10 Poor

Emanuela

Liked: Cleanliness
Disliked: Staff & service, amenities
Very poor breakfast for a 4 stars and no amenities in the bathroom because of eco-friendly matter..
Stayed 3 nights in Sep 2022
Verified

8/10 Good

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the hotel is about 10km from downtown Bilbao, we had a car and could drive back and forth. What I thought was uncomfortable was the sliding glass bathroom door, right next to the headboard of the bed. One person couldn’t go to the bathroom and turn on the light without getting the other person fully awake. Zero provacy
Stayed 2 nights in Sep 2023
Verified

4/10 Poor

Emilie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

awful - not like on the pictures at all

I was there on a conference - the hotel is not like a 4 star hotel. 2 little bottles of water on the first day only - empty minibar. The bar is closed in the evening, the pool and terrace are closed. the breakfast with a disgusting coffee. It is incredibly loud - it is like sleeping on the motorway. I would never stay there again.
Stayed 4 nights in Oct 2023
Verified

6/10 Okay

Nathan

Liked: Cleanliness, staff & service, amenities
The drains in the shower/bath stink! The whole room smells of toilet/drain smell. The drains in the shower and bath are clean so it must be the central drains of the hotel. I had to stuff towels down the drain to stop the room stinking. Also the hot breakfast was cold! Every day, cold. There are no hot plates under the hot food and the heat lamps above are too high. I complained one day, the chef made me fresh hot eggs but it was the same the day after and day after that (stayed for 4 nights). These things need sorting out, its not acceptable for a 4 star hotel. The staff were very friendy and helpful which was great. The hotel was nice apart from the 2 things i just mentioned. Parking is 15 euro a night which is not mentioned on the listing!! So be aware. However, parking outside is free but you'll be lucky to find a space so its worth paying it in my experience.
Stayed 4 nights in Nov 2023
Verified

4/10 Poor

Jeremy

Liked: Cleanliness
Disliked: Staff & service
Where to start? Ok...we had several choices for hotels in Bilbao but chose Hotel Puerta for 3 nights because their main selling feature was a functional outdoor pool, which my daughters wanted to use, especially since the weather was nice. The pool was in great condition but closed to public 'until end of June'. No reason given. We could not cancel or shorten our stay because it was booked via Expedia, apparently. Parking is terrible. There's no loading area in front of the lobby and directions send you to the back in a nearby parking area. Parking itself requires a lengthy route back to the front street, a 2 minute drive to a roundabout, doubling back, taking another roundabout well past the hotel, and then making a left down a back street to the parkade, which is 17 Euros/day. Make sure you give them your licence plate (even if a rental) because they will make your return to have the privilege of parking with them. They issue a piece of paper with a scannable code for the length of your stay -it's far more complicated than it needs to be. Staff were not helpful at all and were mostly rude. It was as if we were an inconvenience and they forgot they work in the service industry. Front desk folks would pass responsibilities to others rather than taking care. I asked for a space to work since the rooms are small and they said I could only rent a space for 50 Euros. Expect to pay for absolutely everything and expect terrible service, especially if you speak English.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfecto
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

franco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fácil parking y muy limpio
Stayed 2 nights in Feb 2026