Sercotel Arenal Bilbao

3.0 star property

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Room options

View all photos for Basic Single Room

Minibar, in-room safe, desk, soundproofing

Basic Single Room

  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Twin Room

Minibar, in-room safe, desk, soundproofing

Classic Twin Room

  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Minibar, in-room safe, desk, soundproofing

Superior Room

  • 28 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Basic Double Room

Basic Double Room

Basic Double Room

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Sercotel Arenal Bilbao

Riverwalk hotel in Bilbao with a 24-hour front desk
This smoke-free hotel features concierge services, dry cleaning, and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, a library, and express check-out are onsite.
Sercotel Arenal Bilbao offers 36 accommodations with minibars and safes. Televisions come with satellite channels. Bathrooms include showers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.
The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of Sercotel Arenal Bilbao's great location. During your stay, you're just a quick walk from San Nicolas Church. Features include free WiFi in public areas, plus breakfast (surcharge) and dry cleaning service.
  • Free WiFi in some public areas
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes bike rentals
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute drive from Guggenheim Museum Bilbao and 5 minutes from San Mames Stadium
  • Local-area shuttle service available for a fee
  • Pets welcome for a fee
Sercotel Arenal Bilbao offers its guests a library, tour/ticket assistance, and concierge services. WiFi is free in public spaces. Sercotel Arenal Bilbao also features laundry facilities, dry cleaning/laundry services, and express check-out.

This 3-star Bilbao hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 10:30 AM and on weekends from 8 AM to 11 AM.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 19.50 per day); discounts available
  • Area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee 7 AM to 10:30 AM on weekdays and 8 AM to 11 AM on weekends; EUR 11.50 for adults and EUR 11.50 for children

Things to do

  • Bicycle rentals
  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 1-inch TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 11.50 for adults and EUR 11.50 for children
  • Nearby parking fee: EUR 19.50 per day (500 ft away)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Sercotel Arenal Bilbao.

Property is also known as

Sercotel Arenal Bilbao Hotel
Hotel TRYP Arenal
Hotel TRYP Bilbao
Hotel TRYP Bilbao Arenal
TRYP Arenal
TRYP Arenal Bilbao Hotel
TRYP Arenal Hotel
TRYP Bilbao
TRYP Bilbao Arenal
Sercotel Arenal Hotel
Arenal Bilbao
Sercotel Arenal
Sercotel Arenal Bilbao Hotel
Sercotel Arenal Bilbao Bilbao
Sercotel Arenal Bilbao Hotel Bilbao

Sercotel Arenal Bilbao Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 257 out of 434 reviews
Rating 8 - Good. 139 out of 434 reviews
Rating 6 - Okay. 26 out of 434 reviews
Rating 4 - Poor. 9 out of 434 reviews
Rating 2 - Terrible. 3 out of 434 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Gloria

Front desk staff were extremely helpful and friendly. The cleaning staff were very accommodating.
Stayed 3 nights in Mar 2025

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location at the edge of the old city.
Stayed 8 nights in Feb 2025

8/10 Good

Ciaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed in this hotel for 3 nights .. A very beautiful hotel everything was very good quality.. The staff were efficient and friendly . Only minor gripe the WiFi would not connect to my devices .. breakfast was continental which was fresh and plentiful
Stayed 3 nights in Feb 2025

10/10 Excellent

claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENTE UBICACION, STAFF MUY AMABLES
Stayed 2 nights in Feb 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is centrally located at the old town. It’s very convenient to get to and depart from. The room is comfortable and the staff is very friendly. Will definitely stay there again.
Stayed 2 nights in Feb 2025

10/10 Excellent

DIBYENDU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in the heart of Bilbao

Stayed 2 nights in Jan 2025

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

MARIA

Stayed 1 night in Dec 2024

10/10 Excellent

MARIA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación. Ojalá tuvieran el parking más cerca y con mayor descuento
Stayed 1 night in Dec 2024

4/10 Poor

David

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

First floor extremely noisy

Door to the room was not fitted properly, leaving a large gap between the door and the floor. We were also opposite the breakfast room. We could hear any noise anyone made on our floor or in the reception. We were so bothered by the inside noise, we didn’t notice much of the street noise. The windows from the room were part covered by an awning, so to see anything we had to duck. The woman at the reception was very helpful and pleasant. Would not recommend this hotel to anyone given our poor experience.
Stayed 1 night in Jan 2025

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Part of a Spanish holiday. Comfortable hotel, friendly staff and a good breakfast.
Stayed 2 nights in Sep 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel everything we wanted,
Stayed 4 nights in Dec 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

yineris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, nice rooms (could use an update) a/c didn't work as expected. But other than that, everything else was great.
Stayed 2 nights in Nov 2024

8/10 Good

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Levent, Yorktown Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 1 night in Nov 2024

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, literally around the corner from the Plaza Nueva, one of the best dining areas on n the old city.
Stayed 3 nights in Oct 2024

10/10 Excellent

sandra

Travelled with family
Liked: Property conditions & facilities
Fabulous hotel close to a beautiful and lively park, the river amd the old town. The superior room had loads of charm and was spacious.
Stayed 2 nights in Oct 2024

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, and friendly stuff
Stayed 2 nights in Oct 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and bathroom. Breakfast was excellent. Great location for old and new town plus riverside walk to guggenheim and funicular railway.
Stayed 3 nights in Sep 2024

8/10 Good

Carlo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were driving into Bilbao, a very busy crowded city, and were surprised to find out that this hotel does not have an unloading area. We had to unload so we stopped in front anyway and got a ticket from a policeman! I should have researched it better! At least there was an underground garage nearby about 25 euros per day. Besides the car issue the hotel is in a good location but if your room is facing the street like ours was be prepared for the loud noise outside!! I would only recommend this hotel if you don’t have a car and if you don’t mind the noise and ‘busyness’ of the area.
Stayed 3 nights in Sep 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little hotel in a perfect old town location.

We stayed here twice in a trip round the Basque region. The welcome was lovely. The location is absolutely perfect, right by the transport and right by the old town. Our room was spacious with a view over the park. Lovely big windows. I would definitely stay here again.
Stayed 1 night in Sep 2024

8/10 Good

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Juan, Guaynabo

Travelled with partner
Great location, easy walk to main attractions
Stayed 2 nights in Sep 2024

10/10 Excellent

AQUILINO, PISCATAWAY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking and easy transportation, a lot of activities day and or nighttime.
Stayed 1 night in Aug 2024