6/10 Okay
Adrienne
23 Sept 2025
Disliked: Cleanliness, property conditions & facilities
Not 4 star quality.
This is an architecturally lovely building and because of its age and situation, is not planned out in a conventional way. It is conveniently located within 10 minutes walk of Santurtzi where there are many restaurants and a short 6 - 7 minutes drive (5.6km) to Bilbao Ferry Terminal.
The hotel provides shower and hand gel, shampoo, conditioner and body lotion. Rooms have air-conditioning. While the shower was over the bath, it was excellent but the screen allowed water onto the floor. The hairdryer needed replaced as it kept overheating and cutting out; an ongoing issue judging by the plastic deformation.
During the day, the bar was on the terrace overlooking the bay, the marina and was very pleasant.
The car park was underground and available with reservation costing two motorcycles €15 per night.
We chose not to eat in either the restaurant or the cafeteria and sampled local fare instead.
The lower level second floor smelt a bit damp and fusty, as did our room; as if nobody had been in it for a few days.
The hotel hosts functions such as weddings. While any noise is curfewed at mid-night, if you need to sleep before that, it may be difficult especially if your room is located on the 2nd / 3rd floors.
I make a plea not to let this place run down any more; the place is tired, needs decorated and management need to make checks on thorough cleaning of rooms and public areas. In my opinion it isnot 4 star quality.
Adrienne
Stayed 1 night in Sep 2025
