"Check in was slow with not enough staff. The App needs to be updated with more interactive i formation. Such as where the gym is, times of certain fac ... " More
27 Mar 2023 by Myriam Hakkar, Duty Manager
Thank you Malkit for your review of Hard Rock Hotel Tenerife, we are happy to read you had a lovely we will share your comments with the team, in order to keep on improoving. Do not hesitate to come back, you will be more than welcome to join us for another Rock Star experience. Kindest Regards
15 Mar 2023 by Myriam Hakkar, Duty Manager HRHT
Dear Julie, Thank you very much for your fantastic 5 stars review and lovely coments towards our food, drinks and staff. Looking forward to welcoming you very soon,Kindest Regards
6 Apr 2023 by Guillermo Cama. Customer Care HRHT
Thank you for your review, we hope to see you again to improve the perception this recent stay could have left you.Kindest Regards.
24 Jun 2022 by Guillermo Cama. Customer Care HRHT
Thank you Robert for your lovely review. We cannot be happier to read that you have had a great experience at Hard Rock Hotel Tenerife. See you again very soon for another fantastic stay at our hotel. Kindest Regards.
4 Mar 2020 by Guillermo Cama
Dear Guest, Thank you for your review! See you soon at Hard Rock Hotel Tenerife.
14 Dec 2019 by Guillermo Cama
Thank you for your review, we are happy to know that you have enjoyed your stay with us and that our staff have made you feel like a real Rock Star! Best Rockin’ Regards, Guillermo Cama Customer Care HRHT
30 Oct 2019 by Annie M.
Thank you for the opportunity you have given us by choosing Hard rock hotel Tenerife. We regret profoundly the failure to meet your expectations, and we would have been grateful that you had shared your experience, as this would have guide us to adapt our services to achieve maximum customer satisfaction. Kind regards Annie M. Customer care HRHT
11 Oct 2019 by Annie M.
Thank you very much for choosing Hard Rock Hotel Tenerife and for sharing your review with us. We hope to welcome you again soon to create a Rock Star experience from your next vacation. rockers Regards, Annie M.
24 Sep 2019 by Annie M.
Thank you fore sharing such a positive review Phil Our aim is to make every client feel comfortable and enjoy their stay with us and specialy our Kids club We hope to see you soon again rocking with us. Rocking Regards Annie M. Customer Care
3 Aug 2019 by Customer Care HRHT
Thank you for your positive review. We are very happy your stay with us rocked and we hope to have you at Hard Rock Hotel Tenerife again very soon! Best rocking regards, Regina G Customer Care HRHT
All-inclusive room rates at Hard Rock Hotel Tenerife are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
Late-night fare is available from 24-hour room service.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property has a designated adults-only pool.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. The property is professionally cleaned.
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
